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THOMAS O MORRIS
THOMAS O MORRIS

Had an account with this bank, this bank is dishonest in every way, very poor customer service, stay away from these people and bank, FAR AWAY

Matt J
Matt J

Really enjoying Primis so far. No issues except one linking my external account which they fixed quickly. Customer service has been great. Just got invited to their referral program which is also nice.

Wires2K1
Wires2K1

I was able to ACH out large amount for a higher paying CD at another bank. No issues at all so far with Primis.

I am glad that there was no bank run from previous posts here. And hope they unfreezed everyone’s account.

Joe D
Joe D

Primis allows new account application again. Lol…

Bossman
Bossman

Do you recommend it?

Dcart
Dcart

For days now, when I try to log in using the app or the website it says that the portal is down. Anyone else is having this problem?

az
az

No, I always use https://digital.primisbank.com/login to log in and there is no issue.

pinkerton
pinkerton

Similar problem. Don’t have the app but getting the same message on desktop. The login redirects from https://digital.primisbank.com/login to https://digital.primisbank.com/maintenance-mode. I contacted customer service for a timeline.

az
az

Started from yesterday, my transfer (2x6K ACH out) couldn’t be executed. They are still in “scheduled” status. I called CS, but CS told me there is nothing blocked.

Randy
Randy

If anyone wants 3 months of 5.3% at Marcus MM by Goldman Sachs (must be a new account) send me a message at hbs_rjm@hotmail.com we both get that rate for 3 months it’s better than a CD as you’re not locked in and there’s no minimum or maximum dollar amount.

snatchndash
snatchndash

I hope the rest of you get as much of of kick out of this as I do. From my inbox 15 minutes ago (8/17/23):

“We are notifying you that we will be closing your Primis bank account(s) ending in XXXX. We will attempt to send any remaining balances back electronically to your account of origin (the account used to fund your Primis account). If we are unable to do so, we will issue a cashier’s check for any remaining balances and send directly to the mailing address on file. If you have any questions about this, our digital banking team is available to help at digitalcustomercare@primisbank.com.”

This follows the closure of my checking account last month, which occurred mere weeks after they had frozen my account, days after I had transferred my full HYSA balance from another bank. See previous posts of mine since May for reference.

Shills aside (and there appear to be plenty in these comments, namely one starting with a “D”), I hope those of you with a more positive experience continue to have better luck. As for me—BULLET DODGED.

Raj
Raj

Slightly different question. I have an existing account with them for past 6 months and I am not able to access my account for past 1 week. It throws this error ” The portal is currently down. We’re working to create the best customer experience for you. We apologize for any inconvenience. Please try again later.

Daniel
Daniel

Where are you logging in from? I haven’t had any issues from the app, and I just logged in from the website, no errors

Matt J
Matt J

Applied and it went pending. Anyone know how long their application took once applied?

Benjamin
Benjamin

It should take about 2 business days or longer if you applied on weekends.