Posted by Chuck on February 20, 2019
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Published on February 20th, 2019 | by Chuck

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Rewards Glitch for American Express Purchases Made on January 31st [Now Fixed]

Update 2/21/19: Seems like everything has posted now.

Update 2/20/19: People are reporting that this has now been fixed. Looks like only some purchases (e.g those counting towards sign up bonuses) have been fixed. Whereas others that give credits haven’t.

Many people have reported issues with rewards, credits, and bonuses from purchases on American Express cards made on January 31st. Apparently, some sort of system glitch caused the purchases not to count for any sort of reward or offer. Far as I’ve heard, the issue affected January 31st only, not before that or after that.

Some people didn’t get a signup bonus based on spend made on that day (it might be that spend made on that day won’t trigger regular rewards either). And some people had airline incidental purchases made on that day which have not yet been reimbursed. Some haven’t gotten their dining credit. Some haven’t gotten their Saks credit. I haven’t heard whether the issue affected Amex Offer credits from purchases made that date.

It might not be worth contacting Amex yet since reps will likely just say that they have 6-8 weeks (or some other number) for these things to show up. A reason to contact them would be to ensure they are aware of the issue. I usually take the lazy route and give it a couple of months before taking action.

In any case, if you had a large reward due for a 1/31 purchase, keep an eye out to ensure it comes through.



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Moshe
Moshe

Wow I made a dining purchase through grubhub with gold card on Jan 31st which usually gets credited in 2-3 days and still hasn’t gotten credited. All make sense now 🙂

CongestionCharge
CongestionCharge

Same here!

James
James

Me too.

George
George

Aww, I made a grub hub purchase on the 31st as well, but it posted on Feb 1st. It got credited (probably using feb credits though)

Rob
Rob

Similar problem. Used the gold card at Cheesecake factory on 1/31. It showed transaction date as 2/1. The credit which posted a few days later was probably counting against February too.

Mr. Emoji
Mr. Emoji

Same here, made purchase in Cheesecake Factory on 1/31 but didnt receive credit until now. My transaction showed on 1/31 though.

Blue
Blue

Yeah, no Grubhub here either.

Hari
Hari

Same here! Was wondering if it was just me. Thank you Doc!

cao2ji
cao2ji

Same here. Purchased through grubhub on Jan 30th, posted on Jan 31st, not dinning credit yet.

SA
SA

I am in the same boat. Still waiting for my dining credit.

Lindsey j.
Lindsey j.

Same. I made multiple airline purchases that day – one was credited fine, the other hasn’t yet. Figured I’d wait a couple of more weeks, but thanks for the explanation

CJ
CJ

Same. Bought 2 delta GC for $50 each. No reimbursement yet.

Justin
Justin

Oh my god I thought I was going crazy!

Amex is excluding a $66 charge on my Everyday card from my minimum spend for some reason. Now I know why! Or at least know I’m not alone.

Thanks DoC!

Bobby Cobby
Bobby Cobby

Is there a way to tell specifically if something is counting toward minimum spend?

Justin
Justin

Not specifically. I just calculated it based on what they told me I was short.

Frank

Can also say to NOT contact them about things that shouldn’t happen but do? — i.e don’t complain about no points for funding a bank account, or not getting credit for buying an airline gift card, etc.

John
John

No point in holding back for AA gift cards. Those are dead anyways.

More likely than not, they’ll probably put out a patch correcting this bug within a few weeks.

CF Panda
CF Panda

Not knowing what I know now, earlier today I chatted with amex support regarding a grubhub purchase and they said they would manually credit in 24-48 hours. Wouldn’t have contacted them regarding something more grey area (GC purchase as an example). They also recommended I use my grubhub 3 days before the end of a month, though I did a Dec 31 grubhub and that worked just fine. Hopefully this is a one off event.

tribesman55
tribesman55

My Saks purchase made on 1/31 still hasn’t credited but my other Saks plat purchases have. Makes a lot of sense now.

Peter
Peter

On Jan 31st, I made two transactions on Plat card towards the opening bonus, and one Marriott e-Gift card purchase on SPG Luxury card towards reimbursement. Looks like all of them do not work so far. Now I’ve got the reason.

Peter
Peter

both issues have been fixed! Thank you

SA
SA

I am also waiting for my grubhub dinner credit for transaction that posted on Jan 31. Contacted AMEX and like you wrote they said wait.

Mark
Mark

I have two $100 aa egc that have yet to be credited. Also 1/31

MTPDC
MTPDC

I used an Offer for Marriott’s Fairfield brand on 1/31, the day it expired, and needed to call in for it to be manually credited. They claimed it posted on 2/1 but it shows on my end as posting immediately on 1/31. So, offers might’ve been part of this glitch.

TimF
TimF

Still waiting on a airline incidental reimbursement from that day as well!!!

Mathew
Mathew

That explains why my cheesecake factory didn’t earn the %20 back(new gold card bonus) and the $10 monthly.

Will
Will

My 1/31 $5k pay1040 purchase for p2’s biz plat is definitely included in the “pending points” section summary of membership rewards.

I should say i made the purchase pretty late in the day…maybe 10pm EST? Not sure

Haven’t hit MSR yet but will hurry up and do that to make sure

Luke
Luke

Please report back if/when you get the signup bonus. I also did a 5k pay1040 that day and a $200 SW GC. I see the points pending for the 5k also, but am not planning to finish off the min spend till I get the IRS refund, so it might be a while for me. Thanks in advance!

Will
Will

amex chat didn’t inlclude that purchase towards MSR…

Alex
Alex

I reached out via chat a few days ago about a Grubhub purchase not being reimbursed for Amex Gold. The CSR acknowledged the benefit didn’t post and said I should wait until after 2/15 before reaching out again. He said he could’ve awarded the benefit at that time, but that I should wait until 2/15 to see if the system would automatically post it within # of days per the Cardmember agreement. Seemed reasonable to me. I planned on asking again after 2/15 when it doesn’t post.

SugarRuy
SugarRuy

I am pretty sure that my spending on Amex Delta Gold on Jan 31st and Feb 1st are both effected.

I have chatted with amex rep and asked how much I have spend for signup bonus showing in their system. Through the number this guy provided, I get my result.

Unfortunately, I had a big purchase on Jan 31st, which makes me not receiving the signup bonus until now. The amex rep just told me waiting until the monthly statement posted.

Hope everything goes well.

Andy
Andy

In the same boat. Made roughly 6k in purchases that day.

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