Posted by William Charles on July 10, 2017
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Published on July 10th, 2017 | by William Charles

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[Somewhat Confirmed] Citi Prestige Adding Benefits – New Benefits Possibly Leaked (Metal Card, ShopRunner, Points Worth 1¢ Towards Cash)

Update #2: It appears to be confirmed that changes are coming to the Prestige card based on this email received by Reddit user use2c.

Update: Some people are claiming that the new benefits will be as follows:

  • Card will be metal, featuring mastercard logo
  • ShopRunner membership
  • Citi ThankYou points worth 1¢ towards cash/gift card redemption
  • Citi ThankYou points can be used towards the 4th night free benefit

Obviously these new benefits have not been confirmed by Citi yet and it’s possible they will be adding more benefits, different benefits or no benefits at all. This news doesn’t come from any of our own sources, so take it with a grain of salt.

This is a longstanding rumor and something I first heard about from a normally reliable source late last year. As you all know Citi is removing a number of key benefits from the Prestige card in late July 2017 .

  • No more American Airline redemptions at 1.6 cents-per-point.
  • The travel redemption rate of 1.33 cents-per-point will be lowered to 1.25 cents-per-point.
  • The fourth-night-free benefit for hotels will be based on average nightly rate instead of the 4th night’s rate.
  • The fourth-night-free benefit will no longer include taxes.
  • No more Admirals Club access

The rumor goes that before this date Citi will be adding a number of benefits to the Prestige card. Reddit user jlucib reports being told by a customer service representative that the changes will take place on July 17th, 2017. I haven’t been able to confirm that date but it makes sense that they would add any new benefits (or at least announce the additions) before cutting the old benefits to help retention of current cardholders.

I haven’t been able to find out the exact specifics of the changes (and believe me I’ve tried) but it might make sense to hold off on cancelling your Prestige card until we find out more. If your annual fee is due shortly then I’d recommend calling retention to see what they can do for you due to removal of benefits we listed at the start of this post.



93 Responses to [Somewhat Confirmed] Citi Prestige Adding Benefits – New Benefits Possibly Leaked (Metal Card, ShopRunner, Points Worth 1¢ Towards Cash)

  1. Abey says:

    We were in JFK last month on the way to Vegas, We were in AA terminal 8. I wanted to go into the admirals club but they dont accept the priority plus card (that i have from the citi Prestige) and i didnt realize at that moment that my actual Prestige card gives me acces to the admirals club without the priority plus card… 🙈
    On the other hand that was the only bad note from the trip, so thats good 😉

    • NinjaX says:

      you didnt miss anything. AC is junk. its like a zoo. everyone gets in. but Flagship is where the party is.

  2. NinjaX says:

    called many times to confirm this rumor. everyone said they have no clue. i guess theres no harm in believing or not believing.

    • I’d be very surprised if nothing is added based on what I’ve heard so far. It’s strange nobody is leaking specifics though.

      • NinjaX says:

        yea im surprised too.

        the only rock i havent looked under is calling back in another week or 2. since CSRs are the absolute last to get the details, they get the training only a few weeks out. not months. this was true for the amex upgrades as well altho leaks came in very early on.

        will call back in a week.

  3. Daniel says:

    You’d think they’d have to add/change something based on the upcoming loss of benefits. Just nothing seems “obvious” based on their current partners…

  4. Alex says:

    Maybe they will be adding a monthly Uber credit similar to Amex Platinum?

  5. Chucks says:

    If they don’t add benefits I have no idea how they expect to stay with Chase, Amex and US Bank. The card won’t make sense for spending on. Unless you’re specially poised to use the devalued 4th night free benefits you really won’t break even.

    • TG says:

      Being grandfathered into the $350 AF, it’s worth it just for the best travel protections of any card for a net $100 AF. Also it lets me keep a premium TYP card to transfer to partners.

      • Paul says:

        CSR whoops this card’s travel protections… Prestige can’t compete unless you factor in 4th night free and with AirBnb, it’s a fringe benefit.

        • benjinito says:

          It doesn’t. Prestige has 3 hour trip delay protection up to $500.

          • Paul says:

            Thanks for that DP benjinito…. 3 hrs vs 6.

            I was talking about primary auto insurance for rental cars w/CSR vs secondary for Prestige.

        • Joshua H. says:

          CSR’s travel protection is not even close to Prestige. The 3hrs travel delay benefits is very useful and covers almost all your family members, direct or indirect. Also, Prestige’s travel delay benefit can be used on any flight, while CSR covers only round trip and you have to be far away(100 miles?) from your billing address.

          I used Prestige’s travel delay multiple times. We got a pair of QC 35, some free makeup and clothes, Philips Sonicare brush, etc… all for free! Citi pays whatever you claimed.

          • Anthony says:

            Are you serious? They paid out the claims for a sonicare toothvrusha nd nose headphones? Where did you buy them? In the airport or outside? Does the $500 include hotel room/food or is that separate??

        • Joshua H. says:

          Also, the Prestige’s $500 travel delay benefit is per person per trip. If you travel with your family members, each person can buy whatever they want for $500.

          And the 3hrs delay doesn’t need to be under the same leg. For example, if your flight has two legs, the first one delays 1hr and the 2nd leg delays 2hrs, you can claim for the travel delay benefit.

          • ed says:

            Wow, I’m convinced

          • Anthony says:

            Have you personally done this? So you could buy Bose headphones and have them covered if one leg is delayed 1 hr and the next leg delayed 2 hours?

          • Joshua H. says:

            I did. For QC35, I claimed that I need it for my conference call, when my flight delayed 4 hrs at Chicago last winter.

          • Paul says:

            Does the Citi Premier get the same trip delay cancellation benefits, ie 3 hr delay coverage?

      • gary says:

        i called the retention dept told them i was thinking about cancelling becuase the admirals club, they did offer me the similar retention bonuses I have seen listed but they did offer me one I chose which was for 7 months every month i spend $1500 I get a $50 statement credit. which evens out the 350 AF, I had already used the $250 airlines credit this year but will get it next year with the offer. AF hits in August.

  6. Glenn says:

    Well done Citi! Like others I liquidated my TY given what we knew was coming and killed my Prestige back near the beginning of the year. Always advertise the bad news and hold back the good. No reason not to right?

    • Elmer says:

      Sounds like it might’ve been there plan, to get rid of people that were only in it for outsized benefits. I doubt their crying over losing a few churners.

      • Matt says:

        I’d wager that they never planned on adding any benefits but realized they have to in order to remain competitive with the CSR/Altitude/Amex Plat. A lot has changed since they announced their cuts last year.

        They’ll just offer a metal card and some lyft credit or something.

        • farsighted99 says:

          who cares about the metal card? I already a few of them. The novelty has worn off…. That’s not a real benefit to me. I almost ditched the card myself because of the Admiral Card benefit being removed, but then I needed a 4th night in a hotel. $165 saved. I’ll keep it another year.

  7. Abey says:

    The annual fee on my Prestige is $350 because i once had (almost two years ago) the gold checking account (which i opened when they had the 50K AA promotion) im thinking if its worth for me to pay it with the $250 travel credit and a free priority plus card and maybe a 4th night free.

    • Fathiss says:

      I think you’re right, esp for the $350. I will keep at the $450 even as I use 4th night frequently. Also call for a retention bonus.

  8. Mark Tran says:

    The retention offers I had was:
    1. 10,000 bonus TYPs for spending $3,000 in the next 6 months
    2. One extra TYP per dollar for the next 6 months, up to 50,000 additional points.

  9. Bob says:

    If i had to guess they will be changing the way people can redeem the 4th night free at a hotel. I was part of a market research study (got $300 cash) in January and all they really wanted to know was how they can make the 4th night feature better.

    • JP says:

      How’d you become part of that study? Do you sign up for this kind of stuff or was it random? Thx for sharing

      • Bob says:

        It was through Adler Weiner. A family member sent me the email that they got from them. Had to go to downtown Chicago for the survey.

    • farsighted99 says:

      I don’t know about better. They will be giving you an average of the 4 nights (used to be the cost of the actual 4th night); and now they won’t be paying for taxes. Sounds worse to me. However, I’ll take it for one more year. Main use of it for me was the Admiral Club entry. Gone.

  10. jnrfalcon says:

    By far the most believable rumor is metal card period.

  11. scott says:

    My retention offer was to get a $200 statement credit if I spent $4000 a month for 3 months. I passed.

  12. mrredskin says:

    if they hadn’t gotten rid of the golf benefit, i’d keep it just based on that, alone

  13. JL says:

    While 4th night benefit is unique, I got to imagine it’s also costing Citi a fortune for the frequent users. where others may not be getting much value out of it at all (corporate travelers, frequent airbnb users, etc.)

  14. tim says:

    is it true that if you cancel Prestige you get a pro rata annual fee refund? My annual fee was billed last month – if I cancel by tomorrow I get the $450 all back, but I think if I wait to see what the new benefits are next monthI get back 11/12ths of the $450, or about $410 (prorated)

  15. Rick says:

    Yeah, I just called Citi Prestige and the CSR told me that there is going to be a press release in the middle of July outlining the new benefits to the card. She wouldn’t tell me what the new benefits will be.

  16. Vic says:

    But is it METAL?

    • farsighted99 says:

      oh come on. Really? I have way too many metal cards: Sapphire Reserve, Sapphire Preferred, even the Amazon Prime card is metal. With more on the way. Yawn.

  17. JL says:

    any update on this 11 days from the expected announcement?

    • Nick says:

      Yes someone leaked the changes, all of the above plus a metal card, ShopRunner membership, TY points now worth 1c towards cash/giftcards and finally you can use TYP towards the 4th night free benefit. That’s about it. And the final and most exciting benefit is the new metal card will feature the new Mastercard logo :/

      • JL says:

        thanks for the update.

        sigh…can’t believe the most exciting change is going metal…

        +metal – heavy, blocks IDs/transit passes from being scanned properly
        +shoprunner – any amex card, even free ones, gives free shoprunner already
        +ty points 1 cent towards gift card – never ever do that
        +ty points 1 cent for cash back – mildly good news, though with redeemption for travel at 1.25, dont see a reason for cash back
        +ty points for 25% off 4th night ex-tax – mehh

        nothing particularly enticing. missing golf and admirals club access already…

  18. sirtheta says:

    The 4th night free on TYP bookings is a nice benefit.

    Lol at the rest, which are literal trash.

    • What rate do you get on hotel bookings though? I thought it was just 1¢? If that’s the case it doesn’t really matter as you can cash out points for that much anyway and then book with cash?

      • Elmer says:

        For which you would then also earn additional points on travel spend.
        If only at 1 cent, then completely worthless.

  19. Tom says:

    Yea…if these are indeed the new “benefits”, none are really of significant interest…. they’ve got to be kidding if they think that this is going to make up for the massive devaluation of benefits on this card.

  20. WR says:

    What a turd sandwich. These “benefits” offer zero additional value to me. A metal card to me is a downgrade, that novelty has worn off. Try something new, like a super thin, smaller size and lightweight card. I’d much rather something that doesn’t make my wallet thick and heavy.

    My anniversary is coming up just when they announce these, so I will use my disappointment to hopefully extract a little bigger retention offer.

  21. Jeremy says:

    Well, unless you spend tons at gas stations, it’s probably better than Premier at $350/year. Otherwise, … I can’t see how it competes.

  22. Mr. Emoji says:

    With these changes, I’d prefer to keep the TY Premier only. These new “benefits” are worthless to me. CSR is truly winning the high end card game now.

    • TG says:

      If you can get the $350 AF, I think the Prestige is actually better than the CSR. $100 vs $150 net AF.

      Prestige:
      4th night free
      Better travel protection

      CSR:
      3x on dining
      1.5 cpp when redeeming for travel but I’d rather transfer anyway

      • Mr. Emoji says:

        The travel credit is much easier to get for CSR than buying GC or airline incidentals.

        If you can get one 4th night free then this card is worth keeping. The problem is don’t we all have too many hotel points to burn? 😛
        Same for the travel protection, statistically I rarely have 4hr+ delay for domestic flights..

        I used to love the AA redemption and Admiral Club access.

        • JA says:

          travel credit is equally simple to redeem on either card. Prestige credit is any travel. Also no, I don’t have too many hotel points to burn. @$450 it’s questionable. $350, plus at least one if not multiple retention offers a year and fourth night free is enough for me. Anything more is gravy

        • TG says:

          Prestige travel credit works on flights. It’s easy to use.

          And nope I find using flexible currencies on hotels a waste, so I don’t actually have that many hotel points to burn.

          And the Prestige travel protection kicks in at 3 hours vs 6 hours for CSR. Domestic or international doesn’t matter.

      • sirtheta says:

        The 4th night free benefit is actually terrible. If I’m paying the cash rate for 4 nights at one place, something has most likely gone wrong.

        • Dan says:

          the 4th night free is nice when someone else is paying that cash rate for the first 3 nights.

          • sirtheta says:

            Sure. Don’t get me wrong — it can be good, even great. But in general, people focusing on that are losing out by not manufacturing points instead.

        • Bob says:

          “The 4th night free benefit is actually terrible.”

          “Don’t get me wrong — it can be good, even great.”

          Tell us how you really feel.

          • I think he made it pretty clear in what situation it’s good/great (e.g somebody else paying the cash price for you). Not sure that nitpicking comment was necessary given the context.

          • Tony says:

            I guess reading comprehension was never your strong suit huh.

    • Bub says:

      Yes, because this is a travel card and you don’t travel.

  23. tim says:

    when I logged into my account at myciti.com, it had a banner that mentioned a “change in benefits effective July 27”. So I called the 800 number on the back of my Prestige card and the agent told me the only change on July 27 would be that the late fee on payments would be increasing to $27 from $25. Hmmm…..

  24. JD says:

    If these are the improvements, this is flat out garbage.

  25. joE says:

    What’s Citi’s AF refund policy? can I get a refund within 1 statement cycle if I PC?

  26. Lrdx says:

    Which one is supposed to be an improvement?

    The metal card? Who the f.. hell cares?
    ShopRunner? Erm, do you have any AmEx card? You got ShopRunner.
    1c / TYP? Wait, isn’t this already an option?
    Use points against the free night? What does that even mean? On the taxes that were covered before?

    • Brian says:

      Re: cashing out TYP. Previously, if you wanted to use TYP as a statement credit or for gift cards, the rate was like 0.8 cents.

  27. Zmaster says:

    If true – these really ARE absolute garbage. I will keep card only for the Priority Pass + 2 guests. At $350-$250 flight credit I can stomach paying $100 out of pocket for that benefit only. But the rest are utter, complete trash. Once the CSR offers 100k again – or even close – I will jump on that, cancel this, and not look back …

    • jnrfalcon says:

      4th night free, PPS and one more in metal card collection. That’s all I’m keeping it for at $350.

  28. jnrfalcon says:

    How dare you call those benefits…

  29. Jed says:

    They took away some great benefits and are replacing them with benefits that are useless.

  30. Jason Lee says:

    I have had Prestige card for more than two years. Can I apply for my second Prestige and get the bonus? I know a lot of people have second AA card.
    Thanks in advance.

  31. Elias says:

    Wow these are not benefits, they are junk. Metal card? The first one was cool. Now is more like a drawback. Trading admirals club for shoprunner? Shoprunner sucks, they give you free two day shipping but it is up to the retailer to send it on time… they can take 5 business days to ship it and then 2 days in transit for a total of 7 days…

  32. Ken says:

    Are you going to do a post for those of us who will be canceling the card and are looking for options for existing points balances? How to get the most value out of one of their partners.

  33. J says:

    If these are their new benefits then it means they aren’t adding any benefits at all.

    Metal card was stupid when Chase introduced it, AMEX doing it too just added to the stupidity, and Citi doing it …. well….. If they send me a metal card, I’ll send it back.

    Shoprunner is silly, you get that with most cards anyway, and while I have it, I can’t be bothered using it. It simply isn’t of any value.

    For them to get rid of the AA stuff and golf is all fine with me, I’d rather fly Spirit than AA, and golf, no thanks. In fact it’s a plus, it means they should be able to direct that money towards something better, but the above certainly isn’t it.

    The only problem with this article is that it states the fourth night free benefit is being degraded – average price vs last night is not making it worse, it just changes it. Sometimes you’ll get more, sometimes you get less.

    • Tony says:

      Couldn’t disagree more. The golf benefit was one of the most valuable and unique perks in the credit card world. Losing that has made this “just another generic premium card”

  34. Judah Ross says:

    What a joke. My AF comes up in a few days and I look forward to cancelling it

  35. Fork says:

    Weak sauce. Was hoping for primary rental coverage. That would have made keeping the card alittle easier.

  36. scott says:

    When I called to cancel a couple of months ago, citing removal of the benefits as the reason, they offered me a $200 statement credit if I spent $4,000 a month for 3 months. I passed. Those rumored new benefits pale in comparison to the ones they lost.

  37. Dan says:

    I don’t regret signing up for the Premier now 🙂

  38. NinjaX says:

    i called and they told me the new update is the metal card. thats it. so i guess there is some truth to the rumor. maybe everything is all true. at least the metal card is 100% confirmed.

  39. Bub says:

    People here are mad because they are churners only and don’t actually travel. I have received triple the annual fee in benefits this year alone.What a great card! It would surprise me though if C was to release new benefits around same time as quarterly earnings report.

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