Posted by William Charles on March 12, 2019
Airline Rewards

Published on March 12th, 2019 | by William Charles

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Southwest Allowing Customers To Change 737 MAX8 Flights For Free (Including Cost Difference Between Flights)

737 MAX8 are now all grounded by the FAA, so no need to complete this change yourself.

Southwest normally allows customers to make changes or cancel flights without any fees. Due to the current issues surrounding the 737 MAX8 and Southwest’s decision to not ground these flights Southwest is allowing all customers to make changes to 737 MAX8 flights and nothing will be changed, even if the flight your changing to is more expensive (usually you pay this difference). Reservations can be changed through March 27th, 2019. I’m not an aviation safety expert, so I won’t make any comments on the safety of flying the 737 MAX8.

To find your aircraft type:

  • Click flight number
  • Scroll to the bottom, it’ll show aircraft type

Hat tip to Deals We Like



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Bret
Bret

How would you know if you are on a 737 MAX8 flight?

Darrell
Darrell

I struggled to find this as well, but the hat tip link has instructions.

YoniPDX
YoniPDX

Last I read United which IIRC what I read UA is allowing free changes except difference in flight cost. They only have 14 737MAX, AA 17 and SW has 34.

But AA last I read was acting as if everything was hunky dory and no reason for passengers to have anything to be concerned about.

Christine
Christine

Another reason SW has excellent customer service!

Joe
Joe

I’m glad you said you’re not an aviation safety expert. If any of the self proclaimed Aviation safety experts from the subreddit want to come over here, require them to post proof of their credentials before they put on their tinfoil hats in the comments.

quasimodo
quasimodo

sometimes experts are wrong..sometimes they are REALLY wrong…just look at the history of all past experts in many fields…

Satellite
Satellite

Here’s a good article from actual experts about the system that most likely caused these two crashes and why it exists: https://theaircurrent.com/aviation-safety/what-is-the-boeing-737-max-maneuvering-characteristics-augmentation-system-mcas-jt610/

Emporio
Emporio

That was an interesting read. Thanks for sharing Satellite . The article basically says: Boeing engineers were able to make the 737 Max more fuel efficient by redistributing the weight of the engine. However this means that these planes now handle like those fuel efficient ultra lighweight Nissan Versas caught in a strong crosswind. So the engineers “fixed” the problem with a dubious autopilot feature.
If Boeing is at fault it could bankrupt the company refunding its customers $120 million per plane paying out damages to the airlines for lost revenue from grounded flights and to the families of the 300+ victims of the two crashes.

Trumpie
Trumpie

hello redneck

Frank

And nothing was wrong with the Comet window design either even after the second crash…oh wait

scott
scott

I love the stories about the Comet. I believe they sent experts on test flights wearing parachutes in case the plane broke up mid-air.

Chris
Chris

Good thing my next 3 WN flights are not 737 MAX 8, I hope they don’t swap to one at my boarding gate, I will request a change if that happens.

Marie A
Marie A

We have lots of self-proclaimed “experts” at running hotels, IT systems, banks, credit cards, and airlines commenting on every post — not sure why airline safety issues should be any different.

veeRob

I am an expert on identifying comments on travel blogs and rank this as an excellent post. Carry on.

Bayd
Bayd

I take it that 737-800 and 737-Max8 are different planes?

Mike
Mike

Yes

Cece
Cece

Yes, different. 737 max8 replaces the older 737-800.

Jeff
Jeff

Flying on a 737 MAX 8 to/from Miami-Barbados this fall on AA. *Gulp*

LC
LC

at least you should be over water. GL

Eddy Cue
Eddy Cue

How is that supposed to make it any better if something happens (hopefully not)?

Dan
Dan

Water is much softer….

doc
doc

Assuming the plane is piloted by Sully?

doc
doc

Better change that res. Not enough money in the world to get on plane with HAL at the controls.

Better yet, just wait. Cooler heads will prevail. Either the planes will be grounded, or a fix will be achieved by then.

Francesco
Francesco

I wonder if they will be offering any incentives for those who choose to fly 737 MAX8 anyways… haha.

CM

More legroom and quieter cabin?! Isn’t that already the benefit of the 737 MAX 8?

TPG did a review Southwest 737 MAX 8 in 2017-10 — “MAX is 40% quieter”, “generous 32 inches of pitch”.

I would imagine most folks would trust Southwest to know what they’re doing here. I wouldn’t be so quick to change any of my flights.

Francesco
Francesco

Yeah probably I wouldn’t change either, but from a business perspective I was wondering how they are going to make up for all passengers steering away from their 737 MAX 8 flights.

Vince L
Vince L

Nice move!

Manual Trim Cutout would have saved the flights
Manual Trim Cutout would have saved the flights

Sweet! I know the flights to book that will have empty seats, not sure why people think an aircraft feature that can be cutout easily by an experienced pilot is a problem. The aircraft is perfectly safe in the hands of a pilot that understands the system. But hey everyone loves drama these days.

doc
doc

How many chances do you think you will get, to simply get a pilot that just happens to get flustered, when trying to figure out how to override HAL from pitching the entire plane straight down?

Sometimes, the obvious solution doesn’t make sense, when your ever increasing urge -when heading straight down- is to pull up. But, that only exasperates the potential for stalling.

It would make more sense if pilots were uniformly trained on this new “feature” but the rub here is that reportedly, there was no training.

Nevertheless, it seems that the autopilot override was wildly malfunctioning, leading up to the two fatal ground incursions.

So, test away. See if you can bring back some data points from down under.

Trim
Trim

Im not sure if you understand how manual trim cutout switches work on a 737, but its a memory item and its not something you “figure out” it’s something you should know to do when an aircraft is in a runaway trim situation.

Time will tell, but in a slury of misinformation chaos, this is my stance on the topic.

doc
doc

Whether you remember how to manually override things as a pax is not the point. The point is that the pilots were not informed that HAL 3000 would be controlling the pitch of the plane. So, it’s easy to see how some pilots would be confused in a crisis situation.

After two such catastrophic confirmations… it’s obvious that something needs to change.

Matt
Matt

Your article says May 27th; hat tip says March 27th, and I’m inclined to agree with hat tip. I have a flight scheduled in early May on a Boeing 737 MAX, and do not have the option to change it free of charge.

Danielle
Danielle

Followed the steps and noticed my flight is on a Boing 737 Max 8; however it does not give me the option to change for free.

elegua
elegua

Have couple of trips coming soon and all planes are SWA 737-700 and 800, good to know.

Rhea
Rhea

Mine says 737-700, so it is not the same right? Just curious

Brendan
Brendan

Right

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