U.S. Bank Looking To Sell Elan (Fidelity Credit Card Issuer)

According to Fintech Futures U.S. Bank is looking to sell card processor Elan. Most readers will be familiar with Elan as they issue the Fidelity 2% cards, after taking over from FIA card services (owned by Bank of America). Elan is also responsible for providing card processing services (payment services, credit card, prepaid cards & more)  to 1,800 banks. Even if U.S. Bank did sell Elan, I wouldn’t expect any changes to the Fidelity card. Fidelity has previously stated that cardholders hold 3 and half times more with Fidelity than non cardholders.

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Charlie
Charlie (@guest_629639)
August 15, 2018 07:06

I wish Fidelity would get its act together in the banking and credit card arena. They rely on outside parties like Elan to provide the services. Schwab is its own bank and makes things so much easier (although I wish Schwab would upgrade its 1.5% cash back card to 2% to compete with Fidelity.)

Joe C.
Joe C. (@guest_629642)
August 15, 2018 07:17

Schwab uses American Express in the same way Fidelity uses Elan.

Jim
Jim (@guest_629491)
August 14, 2018 20:54

Have generally positive experiences with my Elan Fidelity Visa card.

Website is outdated and limited in capability, but phone service has been fine.

Have only endured one charge-back in my years as a cardholder. Had some difficulty contacting that department several times. Eventually escalated to the executive office, who did contact me promptly and resolve the issue.

Howard
Howard (@guest_629417)
August 14, 2018 18:51

This is a welcome change for me since US Bank banned me in 2014 and I had to close the card out prior to the shift to Elan from BOA.

James B.
James B. (@guest_629645)
August 15, 2018 07:45

Why did US Bank ban you?

Howard
Howard (@guest_629696)
August 15, 2018 11:14

I was a noob back then depositing MO about 4k a week. Last about 3 months and got the boot.

James B.
James B. (@guest_629841)
August 15, 2018 16:00

Thanks for the DP!

Dan Thomas
Dan Thomas (@guest_629228)
August 14, 2018 12:13

Elan is a piece of junk. They cheated me twice via the Fidelity card. I could go into details but it’s a long story.

James B.
James B. (@guest_629242)
August 14, 2018 12:33

Can you explain a resumen of your story with Elan?

Alex
Alex (@guest_629347)
August 14, 2018 15:46

Just as a counter data point, I’ve had no problems with Elan customer service. All of my ‘threshold spend’ offers have posted (although they take awhile) and they also refunded a late payment fee + interest charges, the one time I forgot to make a payment.

bax
bax (@guest_629212)
August 14, 2018 11:44

Elan CS is much worse than FIA, in my experience.

Abey
Abey (@guest_629210)
August 14, 2018 11:37

Welcome back William. We missed you 👍