Posted by Chuck on November 5, 2019
Credit Cards

Published on November 5th, 2019 | by Chuck

115

American Express Clawing Back (Prorating) the Dell Credit on Business Platinum to Adjust for Amex Offer Discount

[Update 11/10/19: apparently, Amex is still crediting the Dell credit + Amex Offer for new purchases. Presumably, they’ll claw/prorate it back at some future date.]

Amex is getting extremely pedantic: Lots of people are seeing a small Dell clawback on the business Platinum card. American Express is clawing back a prorated amount of the $100 Dell credit on the business Platinum card to adjust for the 10% discount people got from their Amex Offer. They are even clawing back for purchases made many months ago. These clawback are coming even on closed Amex cards (you’ll have to pay up to avoid credit default).

For example, if you spent exactly $100 at Dell, you’d have received a $10 credit from the Amex Offer (10%) and another $100 credit from the $100 business Platinum benefit. But since you got the $10 Amex Offer credit, your true spend was only $90 and you thus only deserve a $90 credit for the $100 Dell benefit.

Going forward, the remedy is to spend $111 or more. That way, after the $11 discount from the Amex Offer, you’ll still have a full $100 spend amount remaining, and you’ll be entitled to the full $100 credit. (From crunching some numbers, my understanding is that Amex first counts the Amex Offer discount, and then figures out the $100 Dell benefit based on what remains. Thus, doing $111 will work, I think.) Update: Data point here of this not working.

They are also clawing back for anyone who made a return (1).

Hat tip to my friend S. and to r/churning



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Pointz
Pointz

This is getting out of hand now. Soon they will have no customers left.

perfectviking
perfectviking

Still going to spend on their cards.

Pointz
Pointz

You work for Amex, don’t you?

Reza
Reza

I don’t like these new scrutinies from amex, but to be honest, they only prevent double-dipping here, they didn’t deprive us of something we deserve. The absolute right thing to do for them is not to approve the credit in the first place, but still, they are doing exactly based on our agreements with them, no reason to be angry at them.

sam
sam

maybe they should prevent double dipping by not adding a Dell offer to a card with a dell credit benefit, that way they arent misleading their customers

Jason
Jason

Or at least clearly state in the terms of the Dell offer which order things are going to be processed in.

Which is what a lot of the recent Amex issues boil down to: they don’t explicitly state how things are supposed to work, and then retroactively go back and decide that you abused something based on the clearer rules they decide to come up with later.

Electroman

I’m not the guy you asked, but I agree with him, and no, I don’t work for AMEX. I do have a FinTech background, but never for an FI, which is what AMEX is.

Kevin
Kevin

Reality is between signup bonuses and points earning, Amex can still be quite lucrative without attempting to skirt any lines. For me, I benefit far more from their cards than any other issuer. And once they’ve handed out long term bans to some of the biggest churners, it means it’s more likely for nice bonuses to continue to be available to those of us who don’t try to take advantage of some of the more risky moves.

perfectviking
perfectviking

Yes, I work directly for RAT and I’m collecting everyone’s names. You’re next!

Come the fuck on.

Brian Kelly
Brian Kelly

Come at me, bro!

But Why
But Why

I can’t believe they wasted the resources to track down and clawback their silly little oversight. Looks so unbelievably petty.

LNK
LNK

If they pay $110 discount for $100 spend there will be no Amex left.
Anyway I wish they have no customer that way they will have better rewards program to attract loyal customer

JT
JT

Are you retarded?

Michael
Michael

LNK’s English grammar may not be great, but his or her math skills are spot on and the point is correct.

someones1
someones1

I mean, get real though, what you mean is “they won’t have any non-profitable customers left”

Parts Unknown
Parts Unknown

Or you can just cancel the card & be done with their silly BS.

stumpy
stumpy

Then they’ll just send you a bill

Pointz
Pointz

Yes. The airline credit crap consumes so much time to research. Just get CSR and be done with it.

Sevillada
Sevillada

Boring

Nadogm1
Nadogm1

They will still claw the credits back if they choose to. Numerous DPs of Dell credits being clawed back on closed cards.

Arty
Arty

Wow… This is a new low…

mark
mark

What a game

Max B
Max B

Mine was clawed back today for a purchase about 8 months ago. I returned a defective monitor and picked one up at the store because they were back in stock. $100 was charged to my Bus Plat dated 11/4/19. “SHOP DELL WITH BUSINESS PLATINUM CREDIT”

Harman
Harman

How annoying and money grubby of them. Thankfully I happened to use mine on a large purchase. If I was an average consumer and used the credit as intended, I would be confused about this.

Avi
Avi

How do they have the tools to claw back from purchases several months ago but not the basic programming technology necessary to get it right the first time? Insane.

Russ
Russ

Never underestimate the power of interns with excel!

C
C

Crazy
They just charged me $8.10

CTW
CTW

Unfortunately your remedy will not work either. I spent $150 and received a charge of $10 ($150-$100 dell credit = $50 of actual spend, I originally received $15 back for the Amex Offer, but it appears the $10 charge is to clawback the Amex Offer based on actual spend)

Matthew

Wow, so I guess they charged everyone $10? If they’re spend was over $100 of course. Crazy.

Jason
Jason

Great, I took my canceled Biz Plat off my online management a while back, so now I won’t even know if they say I have an outstanding balance on the card. :/

Will they eventually send me something in the mail saying I owe them the money? I don’t want to get boned by Amex for failure to pay a balance due I have no way of knowing about.

Kevin
Kevin

Just watch your mailbox I guess, or call them if you want to be sure.

Amex Fangirl
Amex Fangirl

You can ask and make a payment on a chat or a call.

VM
VM

Mine ($1) got clawed back today as well. So in January I spent $110 so I got $11 back for AmEx offer and $100 back for the credit. In July I made a charge of $98 and got $98 credit.

I closed the card in July.

Today I have that extra $1 clawed back on the closed credit card.

VM
VM

I closed the card in July but unlike what everyone is saying here – I was still able to make $1 payment online.

DontbecheapIHG
DontbecheapIHG

All these banks are trying to out do each other for who cuts the most perks for their customers lol

Ferris
Ferris

That’s why it pays to find legitimate ways to do these things. The game over easy credits is over and this is rather extreme, something you would probably CFPB for if you aren’t afraid of getting extra eyes on your account.

HG
HG

the charge is done by Dell, it’s hard to CFPB this. Amex can just say DEll initiated the charge.

Jason
Jason

What was illegitimate about stacking the offer with the credit? Amex could have put it clearly in the terms which order things would process in so that there’d be a clear reason this is happening. They could have also coded things to process the way they wanted them to process in the first place.

Instead they keep letting things go through without explicitly saying they’re not allowed, and then when some bean counter feels regret about that they go back and retroactively screw people based on newer terms that didn’t exist at the time the transaction happened.

Ryan
Ryan

Agreed. They’re a huge company, it’s on them to make sure their systems are set up so that offers and things work the way they want them to – and that their T&Cs are clear about what that is, too. The fact that they won’t or can’t do that, then later throw a tantrum over $1 here and $2 there is ridiculous and petty.

It’s on the same principle that I have no sympathy for mistake fares. Airlines have entire revenue management departments and nowadays, sophisticated computer programs to assist them. If THEY can’t make sure a fare is published properly, that’s the airline’s problem, not mine. That said, I can live with rescinding a “mistake” fare within 24 hours since that’s what we have to live with on our end. After that, too bad, so sad Mr. Airline.

Anastasia
Anastasia

Had $2.80 taken from a Biz Plat that was cancelled two months ago

Jesse
Jesse

How do you know if it was closed? Did they assign it to another card?

Anastasia
Anastasia

Card stays in online management unless you remove it. You just can’t do anything with it except viewing statements.

Jeff
Jeff

How do I view a card I removed from card management if I no longer remember the account number to add it back in? I closed my Biz Plat several months ago but want to ensure I don’t have a balance due to this clawback.

a
a

chaged 9.82 on 11/4 for purchases made back in june…….

jesus christ

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