American Express recently introduced a $200 hotel credit that can be used select prepaid bookings (Fine Hotels + Resorts® and The Hotel Collection) when using American Express Travel. Reddit user u/JimmyGodoppolo had an existing booking that was made before the benefit was added, there was no cancellation fee so they cancelled and rebooked. The $200 credit posted and then was clawed back, when contacting American Express they said this was done as the original booking was made before the benefit was added.
Seems ridiculous, shouldn’t matter when the original booking was made as the rebooking still met the terms of the $200 credit. Counter datapoint here.
