Update 07/09/18: It looks like the tracker is now working again properly and small transactions and normal transactions are appearing as normal.
Update: It looks like it’s not just confined to small transactions, but also larger transactions as well. Because of this it’s very possible that the tracker is just not working at all for purchases made from 6/25 onwards. Please share your own DP in the comments below.
American Express has two EveryDay cards, these cards are unique because you receive a % bonus on points if you make a certain amount of purchases each month as follows:
AmEx Everyday: Earn 20% extra points when you make 20 or more purchases on your cardAmEx EveryDay Preferred: Earn 50% extra points when you make 30 or more purchases on your card
Previously any purchase you made would count towards the count. It looks like American Express are no excluding some purchases from counting towards this transaction requirement. It looks like they are mostly excluding small purchases such as Amazon reloads, iTunes, small gas transactions & more. The problem is that there is nothing I can see in the fine print that gives them the right to exclude these transactions. The fine print states:
A transaction where you buy multiple items counts as one purchase. Purchases do not include fees or interest charges, balance transfers, cash advances, purchases of travelers checks, purchases or reloading of prepaid cards, or purchases of other cash equivalents.
I can see how American Express could make a case for excluding Amazon credit reloads (purchases or reloading of prepaid cards) but excluding other items isn’t consistent with the current terms at all. If American Express wants to introduce a minimum purchase amount requirement (e.g $1/$5) then they should probably add it to the fine print and inform existing cardholders of the change and do so ahead of making the change. I wish card issuers would start following the fine print they set out rather than just making up rules on the fly without any repercussions, but I don’t see that happening any time soon.
Hat tip to US Credit Card Guide for first reporting Amazon reloads aren’t working & /r/churning for pointing out other purchases are also excluded.
Anyone experiencing this issue again? I made several Amazon reloads yesterday that posted today, but it didn’t add to the transaction counter. Could it just be a delay in the system?
VPN to Italy IP gets an ED 25k for $2k spend offer
Seems like this is happening again for reloads on Aug. 1, 2018. I made quite a few reload purchases two days ago for $5. All have posted and no longer pending yet I did not get the purchase credits for them. All other purchases are logged and crediting so it seems this is officially dead again for EDP – Amazon reloads.
Only 22 of 31transactions credited during last billing cycle ending 28 June. Also, no bonus for grocery/fuel transactions between 22 June and closing. Called CS first of July and they counted 31 transactions. So far nothing has been corrected. App still showing 22 transactions for previous cycle but is accurate so far this cycle
doc. it may be fixed now, but i wouldnt cross out everything you had said. its still very valid and still very TBD. we dont now what will happen to the huge block of time where transactions didnt count and statements closed which disqualified the entire month for the % bonus. i hope amex doesnt expect everyone to call in about their own account.
In the past few weeks I’ve racked up about 23 purchases on my Everyday. Some were only for 50 cents… every one of them counted. Maybe it has been fixed? John 3:16
Yup, it has
Yup all transactions are showing now!
Thanks for reminding me again while I have most almost ll my spend away from Amex. For years I battled them over missing rewards on my Old Blue Cash and BCP cards, till i finally decided it wasn’t worth it anymore.
Hi Doc,
This is now corrected for me. My transactions are showing.
I missed this article and came to DoC to see whether anyone else was having the same problem re: missing transactions on their Amex Everyday. Not one of the almost 30 (all legitimate) transactions that have posted to my account this cycle have registered on their tracker. The agent I spoke to on 7/3 did not seem to be aware of the problem and opened a support ticket. DP: For what it’s worth my local supermarket is no longer showing up as a 2X multiplier as of 6/24, despite having done so before. They say they cannot resolve this until my current billing cycle closes because they won’t have access to my data until then.