Posted by William Charles on July 9, 2018
Credit Cards

Published on July 9th, 2018 | by William Charles

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American Express Issues With EveryDay Transactions [Now Fixed]

Update 07/09/18: It looks like the tracker is now working again properly and small transactions and normal transactions are appearing as normal.

Update: It looks like it’s not just confined to small transactions, but also larger transactions as well. Because of this it’s very possible that the tracker is just not working at all for purchases made from 6/25 onwards. Please share your own DP in the comments below.

American Express has two EveryDay cards, these cards are unique because you receive a % bonus on points if you make a certain amount of purchases each month as follows:

  • AmEx Everyday: Earn 20% extra points when you make 20 or more purchases on your card
  • AmEx EveryDay Preferred: Earn 50% extra points when you make 30 or more purchases on your card

Previously any purchase you made would count towards the count. It looks like American Express are no excluding some purchases from counting towards this transaction requirement. It looks like they are mostly excluding small purchases such as Amazon reloads, iTunes, small gas transactions & more. The problem is that there is nothing I can see in the fine print that gives them the right to exclude these transactions. The fine print states:

A transaction where you buy multiple items counts as one purchase. Purchases do not include fees or interest charges, balance transfers, cash advances, purchases of travelers checks, purchases or reloading of prepaid cards, or purchases of other cash equivalents.

I can see how American Express could make a case for excluding Amazon credit reloads (purchases or reloading of prepaid cards) but excluding other items isn’t consistent with the current terms at all. If American Express wants to introduce a minimum purchase amount requirement (e.g $1/$5) then they should probably add it to the fine print and inform existing cardholders of the change and do so ahead of making the change. I wish card issuers would start following the fine print they set out rather than just making up rules on the fly without any repercussions, but I don’t see that happening any time soon.

Hat tip to US Credit Card Guide for first reporting Amazon reloads aren’t working & /r/churning for pointing out other purchases are also excluded.



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cowsareverywhere
cowsareverywhere

Hmm I did an Amazon reload a few days ago for $1.50 and it didn’t count. I just assumed it never counted.

Sam
Sam

If I make a small purchase on Amazon, they know if it’s a reload or a legitimate purchase?

Parts Unknown
Parts Unknown

Finally got the ED 25k offer to show today & got approved, just in time :-/
(Incognito with VPN showing a Florida IP for anyone wondering)

sunny
sunny

which VPN app did you use?

Parts Unknown
Parts Unknown

PIA. Was definitely the Florida connection that worked, I cycled through Seattle, Chicago, Houston, etc & finally got lucky.

Johann
Johann

I believe the EDP is 50% on 30 transactions (as opposed to 20), no?

Matthew Kaplan
Matthew Kaplan

I’m missing almost every transaction this earning period, all legitimate. I think they may just have a bug.

JoeHeg

I’m thinking it’s a glitch as I have over 15 transactions, very few of them small, and the tracker said I had 6. My statement date is mid-month.

P
P

I regretted closing one of my two everyday cards. I used to switch upgrading and downgrading them each year but now I don’t feel so bad if this is permanent.

David
David

I have 23 transactions and one pending since my last statement closed and the tracker only shows 10 total. It has to be a glitch. My card is used for legit purchases and not MS.

Wong
Wong

Same here. Actually, I realized that Amex has been revamping their entire reward posting system ever since the new transaction view has been released in preview mode. MR takes longer to post (6 days) compared to 2-3 days in the past, and now, the transactions seem to post 72 hours later. I’ve confirmed with a rep that my purchases are all valid and count, and that they would take 3 days to post to the tracker.

Ray
Ray

No CFPB and a conservative supreme court, why would Amex care? They might as well do anything they want really.

Brian
Brian

My Blue Cash Everyday didn’t code groceries as 3% (only did it as 1%). I called, they said it would take 3 days to post so hopefully it’ll be solved.

Josh
Josh

I have noticed my mobile wallet purchased haven’t counted since 6/25. I thought they were combining those into one. I did read the terms and it states if a vendor combines the purchases into one, then they only count as one, which is what Inwas assuming Samsung Pay was doing. Hope I am wrong. I don’t plan on hitting 20 transactions after this month anyway, but I should have way more than 20 and I am stuck at less than 15.

Sam
Sam

Amex is getting worse and worse.

Mo
Mo

So far only one of my ten purchases counted since 6/27. These are all legitimate purchases I made at the grocery store. I’ll give Amex the benefit of the doubt but will call if my 50% bonus doesn’t show up at the end of the billing cycle.

NinjaX
NinjaX

if all your purchases are legit and doesnt look like gaming the system, yes, please do call and ask if its a system wide glitch. thats what we all hope for.

otherwise, NOBODY should be calling and asking why their 30+ AMZN loads in one day isnt counting.

NN
NN

my statement closed on 6/21. Did a few big purchases and some amazon small reloads, the count indicated I earned 20% for that statement period but the points pending right now are not include the bonus.

Glenn
Glenn

Showing 25 out of 30 on an EDP. I count 40+. No Amazon Reloads. I can’t see how they get to 25. Seems like it stopped tracking at some point. Counting forward it would have to have last tracked on June 20th or so.

Glenn
Glenn

Even excluding large transactions at grocery store that included GCs, online GC orders that triggered AOs, etc I still get 31.

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