American Express has posted some small credits categorized as ‘AMERICAN EXPRESS COMNEW YORK’ in the last 24-48 hours. The credits seem to be either $5 or $10, when contacted American Express customer service reps are stating these credits are a goodwill credit but don’t specifically state why. In my experience usually we see these types of goodwill adjustments when the American Express legal team decide that the American Express Rewards Abuse Team have done something that maybe they shouldn’t. That being said there isn’t anything specific that I can remember that would result in a $5 or $10 credit so I guess we will just have to wait and see.
[Note from Chuck: I’m fairly certain these are the Shop Small credits. Some of my Shop Small credits come through under the merchants name, and others come through as AMERICAN EXPRESS COMNEW YORK. I even see them in my ‘Savings’ tab under Amex Offers.]
Hat tip to Vengenceonu
I recently got shop small credit on Amex Marriott
They are small business credits
I agree with everyone. These are the small business credits. I think the program ends soon, too.
They are the “Shop Small” credits…. Relax
CALM DOWN!!!
I agree with Chuck. I used this at a small fast food restaurant Freddy’s 2 weeks earlier and that time this was not in the list of small Shops . I just noticed the shop was added to the list last week and the $5 popped up today. So pretty sure this is coming from the new shops added.
I got one of these and I think it is related to a Shop Small Credit. The item I purchased was from a small business, but then I had to dispute the charge since it never showed up. They then reversed the $5.00 small business credit, but counted it against the number of small business shop credits I could (i.e., I could only get 9 instead of 10). This credit balanced that out.
I got one of these manually applied just recently and over a month after I cancelled my Platinum card. This was after AMEX clawed back my airline fee credit only after my account was closed and over 9 months after the actual credit was applied. I know this is par for the course for RAT but I called in and stated my complaints that it was clearly retaliatory for cancelling and that I had no opportunity to use the credit since they only reviewed after the account closed. I’m willing to bet this goodwill credit has something to do with that since I haven’t had any shop small purchases in a long time on that card.
Found a $5 credit on my Amex Gold. I do remember charging at a listed small business when the offer was rolled out and never receiving the credit. Never contacted Amex about it.
I never see these credits so that must mean the big fat RAT have not done something they shouldn’t to me.
I got one of these ($5) at the end of July that I was told was from the Shop Small AmEx offer, but it was manually applied. I shopped at the same store two other times with no credit so I asked if I’ll be receiving credits for those. They said I should, but I’d have to wait until 90 days after the promo period before they can intervene. Then, today I see a $10 credit on my account that would be what I’m owed for the two shopping trips I didn’t get the credit for yet. I’m pretty sure the reason this was manual is because the store I shopped at was on their Shop Smalll map (that’s why I shopped there), but it isn’t anymore. Maybe there’s a glitch they’re manually correcting for.
Perhaps this is part of Amex “engagement” with its customers: hey look, we give you some cash, goodwill! Then a few weeks later: yeah, about that, we need to claw that back. But keep Amex on your mind and in your wallet!
Ultimate passive aggressive corporation: “Fly the Friendly Skies”