Posted by Chuck on June 18, 2019
Credit Cards

Published on June 18th, 2019 | by Chuck

22

[Semi-Resolved] Amex Business Gold 4x Bonus Category Points Not Posting Properly Since April

[Update 6/18/19: According to reports on Milestomemories and r/churning, this issue has been fixed. Credit for missing months has NOT YET been resolved, but going forward, any statement closing should get the proper points awarded.]

Reader Bob reached out about an issue affecting the new American Express Business Gold card where the bonus points categories are not posting properly. The card offers 4x bonus points on your two top categories – out of a list of 6 – each month, and the bonus 3x has not been posting as it should for statements closing since late April.

As is well known, American Express rewards are delayed one month, with the points posting when the following month’s statement closes. Since the end of April, statements closing have not been showing the bonus points from the prior month as it’s supposed to.

You can read some discussion about this on this Flyertalk thread. Apparently, Amex is aware of the issue, but it hasn’t yet been fixed. I imagine it’s just a matter of time, but regardless it’s worth the headsup.

 



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Steve
Steve

Amex IT dept sucks. Took 8 months and lots of calls to get my referral bonus.

Jr
Jr

Did you do MS??

Trevor
Trevor

Wouldn’t MS be mutually exclusive of a referral unless you’re under financial review?

Steve
Steve

No

B
B

Amex told me that this is completely normal and to expect points to calculate after the following statement closes. I knew it was bs, but too lazy to huca

B
B

Just called to follow up (heck, it’s been 30+ days)… They said they have identified the problem and confirmed that NO NEW (old product is ok) AMEX BGR is posting points properly. They are currently figuring out how to credit points and do not have any idea when it will be. And the lady was aware without having to put me on hold to research, so it sounds like it’s become a big deal (or at least a flood of calls). I’d recommend more calls.

JB San Diego
JB San Diego

I can attest to this. I called Amx about 2-3 weeks ago and I got ~33% of my 4X on fuel. I was told to wait until the next statement closes on June 9, to get the rest. Rep said she reported the problem to upper management.

Lei
Lei

Yah that does nothing going to upper management. It’s such bull….I used to like their customer service but they’re horrible now….they never solve anything

DP
DP

Lei, I clicked the up arrow in support of your comment. Got an error message that it said I ALREADY up-voted your comment. haha I would rate Amex’s customer service around 4 or 5 out of 10. On some things they’ve been very good, on other issues, they’ve been God awful. Their CEO is a big tech guy, so he’s more interested in automated algorithms to make decisions as opposed to common sense. So if you ever run into an issue, all the reps and supervisors just blame the algorithms and say there is nothing they can do.

Shubhayan Mukherjee

This has happened to our accounts for the 3rd billing cycle. I have to keep calling in to get it adjusted. Such a pain if you have multiple Business Gold cards in the family. And many times agents don’t even know how to do the adjustment so you have to keep calling until you find a competent agent.

Drivesabrowntruck
Drivesabrowntruck

Old BGR is fine at 3X for selected category.

rr
rr

I called about a month ago, being that i had over 10k of 4x category. Was told by the 1st rep. will post I will check on it ….. I wasnt happy with that I called again before I could finish with what the issue was, they said right away we are aware of the problem and are working on it. I ask for a time frame for the fix she said hard to tell but now they are saying 2 weeks (4 weeks ago)

Aloha808
Aloha808

I called about 2 weeks ago when i was missing about 3k MR from the 3x bonus on biz gold. The membership rewards rep was really nice and actually gave me more than double what i was missing.

TheMonkeyTech
TheMonkeyTech

The 4x maxes out at 25k spend, is there a way to find out how much of the 25k I have spent already? I kept looking around but couldn’t find a way, I must not be looking at the right place…

Eric
Eric

This is about business gold which has $150k cap for 4x MR. $25k is the cap for groceries for personal gold.

You need to click transactions tab on the website and select year to date.

TheMonkeyTech
TheMonkeyTech

ah, thank you much sir!

dk
dk

25k for the year? Dammit man I missed that. I’ve got a grocery gold mine I thought. Guess not!

TimF
TimF

Similar things still happening with the 3x dining in personal gold card. I just stopped using because every time I call in the only thing they will do is have me submit a manual form for EACH charge. Easy decision to cancel it once the fee hits.

JB
JB

I’ve had bonus issues on multiple Amex cards for years … all the way back to missing spend bonuses on the Old Blue Cash. More issues with Amex than all of my other cards combined.

Maybe that’s why I don’t bother with Amex anymore except to collect the lucrative signup bonuses.

DP
DP

Just approved for the Gold business card. Appreciate the heads up. Thanks go out for the post and to all of the people who commented.

Don
Don

I see my bonus points as pending when I check on membershiprewards.com, so it’s definitely fixed for some folks

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