[Resolved] Amex Business Gold 4x Bonus Category Points Not Posting Properly Since April

Update 8/14/19: Reader Sam got an email today acknowledging the error and indicating it’s been fixed. Indeed their points are now showing. I assume this issue is now been fixed for everyone. (Update: not for everyone, apparently.)

[Update 6/18/19: According to reports on Milestomemories and r/churning, this issue has been fixed. Credit for missing months has NOT YET been resolved, but going forward, any statement closing should get the proper points awarded.]

Reader Bob reached out about an issue affecting the new American Express Business Gold card where the bonus points categories are not posting properly. The card offers 4x bonus points on your two top categories – out of a list of 6 – each month, and the bonus 3x has not been posting as it should for statements closing since late April.

As is well known, American Express rewards are delayed one month, with the points posting when the following month’s statement closes. Since the end of April, statements closing have not been showing the bonus points from the prior month as it’s supposed to.

You can read some discussion about this on this Flyertalk thread. Apparently, Amex is aware of the issue, but it hasn’t yet been fixed. I imagine it’s just a matter of time, but regardless it’s worth the headsup.

 

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Tommy
Tommy (@guest_798692)
August 15, 2019 09:43

They credited me my missing points but it was such a pain to go line by line with a rep on all the transactions that didn’t get the bonus. Plus, after some investigation they decided that some of the small markets I go to are are not eligible for grocery bonus even tho they code properly as grocery. It’s also the same for some small restaurants in my area. They all code proper but I guess Amex is whitelisting some places to not get the bonus.

Dave C
Dave C (@guest_798649)
August 15, 2019 06:55

Points came in 2-3 weeks ago, but I’ve never gotten an email.

AJ
AJ (@guest_798455)
August 14, 2019 19:29

I received the email and missing points (that I never knew about) have been awarded. It shows close to 9K points adjustment.

Tom G
Tom G (@guest_798435)
August 14, 2019 18:54

No, still not fixed for everyone. I got the email, too, but no missing points have been awarded.

Jacob Hurley
Jacob Hurley (@guest_798439)
August 14, 2019 18:56

Same here, got the email, but no points.

b
b (@guest_798500)
August 14, 2019 20:26

no email and no points…

Tom G
Tom G (@guest_799764)
August 18, 2019 10:17

 Chuck 4 days later, still nothing.

Don
Don (@guest_771828)
June 19, 2019 07:26

I see my bonus points as pending when I check on membershiprewards.com, so it’s definitely fixed for some folks

DP
DP (@guest_766168)
June 3, 2019 13:25

Just approved for the Gold business card. Appreciate the heads up. Thanks go out for the post and to all of the people who commented.

JB
JB (@guest_766126)
June 3, 2019 12:27

I’ve had bonus issues on multiple Amex cards for years … all the way back to missing spend bonuses on the Old Blue Cash. More issues with Amex than all of my other cards combined.

Maybe that’s why I don’t bother with Amex anymore except to collect the lucrative signup bonuses.

TimF
TimF (@guest_765328)
May 31, 2019 07:48

Similar things still happening with the 3x dining in personal gold card. I just stopped using because every time I call in the only thing they will do is have me submit a manual form for EACH charge. Easy decision to cancel it once the fee hits.

TheMonkeyTech
TheMonkeyTech (@guest_765307)
May 31, 2019 02:31

The 4x maxes out at 25k spend, is there a way to find out how much of the 25k I have spent already? I kept looking around but couldn’t find a way, I must not be looking at the right place…

Eric
Eric (@guest_765313)
May 31, 2019 02:47

This is about business gold which has $150k cap for 4x MR. $25k is the cap for groceries for personal gold.

You need to click transactions tab on the website and select year to date.

TheMonkeyTech
TheMonkeyTech (@guest_765317)
May 31, 2019 03:23

ah, thank you much sir!

dk
dk (@guest_765337)
May 31, 2019 08:57

25k for the year? Dammit man I missed that. I’ve got a grocery gold mine I thought. Guess not!

Aloha808
Aloha808 (@guest_765299)
May 31, 2019 01:16

I called about 2 weeks ago when i was missing about 3k MR from the 3x bonus on biz gold. The membership rewards rep was really nice and actually gave me more than double what i was missing.