Sometime recently, Amex added the ability to close cards to their chat functionality. You should see the ‘Chat’ icon in the bottom-right corner when logged in, and from there you can close a card, usually without any human intervention at all.
The system gives the choice to either cancel the account entirely or cancel authorized users on the account.
A few people have been mentioning this so I thought it’s worth a post. Sometimes you really want a retention offer, in which case you’ll want to connect with a real person (not sure if they give retention offers via live chat reps; you might need to call in for that). But if you really just want to cancel the card this is a simple option.
I imagine a lot of people will be cancelling cards or removing authorized user cards from their accounts since Amex Offers are now limited to one per account.
(Hat tip to reader LY and thanks for the images.)
