Posted by William Charles on April 19, 2015
Credit Cards

Published on April 19th, 2015 | by William Charles

33

Angry At Losing Your Last Night Free Benefit? Ask For Compensation

Update: If you don’t get at least 7,500 points, ask to speak to a supervisor. A lot of people in the comments have reported receiving this bonus when doing so.

U.S Bank & Club Carlson recently announced that their Club Carlson credit cards would be losing the last night free benefit. This was easily one of the best credit card benefits available and as such a lot of cardholders have been angry/disappointed about this change.

Whenever a credit card benefit is removed, you should always ask the credit card issuer for some type of compensation. If you haven’t already, give U.S Bank a call and see what they will offer you (note this is in addition to the 30,000 points after your next paid stay and the new free night benefit after $10,000 in spend). Here are some of the things that readers have reported receiving:

  • Annual fee refund
  • Points 3,000-10,000

Obviously this won’t make up for losing the benefit but it’s always nice to get a little bit back and it also sends a clear message to U.S Bank that you’re not happy about the change. I usually just call in and say something along the lines of (after a bit of small talk) “the main reason I signed up for this card was the last night free benefit. I’m really disappointed about this change. Is there anything that U.S Bank can do?” and go from there, don’t necessarily accept and offer as soon as one is given as they often lead with the worst offer available.



33
Leave a Reply

avatar
 

  Subscribe  
newest oldest most voted
Notify of
Kevin
Kevin

I called up two weeks ago and was able to get the fee waived for my wife’s card. She couldnt waive mine because the annual fee hadn’t hit yet. I called a couple of days ago telling the rep that I had spoken to a rep previously who left a note on my account to waive the annual fee. She transferred me to a manager who refused to honor the note and offered me 7,500 points. So ymmv

Jordan
Jordan

Just called, was offer 7,500 points they would waive AF posted in January. 7,500 points well worth 5 minutes of my time. Thanks for the heads up.

Michael
Michael

what # did you call?

Elliot
Elliot

Wow. My wife and I were each only offered 2,500 points.

Michael
Michael

also, what did you say exactly… the first person i called offered NOTHING…

J. Clifton
J. Clifton

I called last week and asked for the fee to be refunded, since I’ve only had the card for 4 months. I was told that was impossible. So I asked for points and was told that I would have to call Club Carlson customer service (not US Bank).

I’ll try again this week.

Douglas
Douglas

Called and was given 2500 point offer or will be called back from supervisor with an attempt to waive the AF within 24 hours. AF just last statement.

Corey
Corey

I called, they submitted a request to have it waived. Got a letter in the mail yesterday, they said GFY.

Wei-Chen Cheng
Wei-Chen Cheng

Just called last night, but got nothing. Not even points. I will call again.

Steve
Steve

sent an email using the website message service, basically copy and pasted the quoted line in the post above, was sent back a response and told my account would be credited with 2500 points, debating to email them back and try for the 7500

Michael
Michael

Called and was offered the 2500 points. Asked to talk to a supervisor. Was immediately offered 7500 points. I asked about the AF and she didn’t think she could. When she came back on the line she said she could only if I canceled the card. Took the points…

jim
jim

you get $75 refund and 15k points if you file CFPB complaint

Trevor
Trevor

just called in and they initially offered 2k point (seriously???). I said that wasn’t enough, and she said she could request a refund of AF on my account. Said to call back in 7-10 days. Let’ see.

jim
jim

I think the reason US BANK is refunding fee & 15k points for 2 reasons, they advertised the bonus award night after paying $75 fee and you wasted your hard inquiry because they said you apply for it to get the bonus award night

Point Princess

Just called for both my personal and biz cards separately. I got offered 2,500 points for both cards.

Laura
Laura

Just called in and was offered 7500 points. Initially, the customer service rep offered me 2500 points. I said that wasn’t sufficient to compensate me for the loss of benefits on the card, so she put me on hold, and after about 10 minutes, I got a supervisor on the line. I went over my story with him and he offered 7500 points, which I took. He also said it was Club Carlson who made the change, and he confessed that US Bank has been dealing with an avalanche of customer complaints. It seems like they were taken by surprise and Club Carlson never gave them a heads up about it, or at least, sufficient heads up. Note: I called in two weeks ago, right around when the news broke, and back then I got nothing, even after calling 4 separate times. So the fact that I got something now means that the customer complaints have risen and US Bank decided to do something about it. So if you only get offered 2500 points, or less, make sure to ask to be transferred to a supervisor.

trackback

[…] Doctor of Credit, some folks have called US Bank to voice their disappointment with losing the free night perk and […]

Back to Top ↑