Avianca LifeMiles Suffering Outage – Website Unusable, Phone Systems Also Down (Website Now Working)

Update: Website now working again

Currently users navigating to the Avianca LifeMiles website are presented with the following error message:

When calling in loyalty members are told that all reservation and booking systems are currently down and it’s not possible to book new flights or make changes to existing flights.

Hat tip to TPG

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11 Comments
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Enrico
Enrico (@guest_861348)
December 23, 2019 14:37

Website is back up but when try to purchase ticket its says there are some difficulties processing payment.

Kerry
Kerry (@guest_861465)
December 23, 2019 21:50

I had the same problem today (after 2 days of :maintenance,” tried 3 different credit cards, haven’t gone back to look again.

Enrico
Enrico (@guest_861704)
December 24, 2019 18:04

Problem is not the card but during processing you see a confirmation code. With that you can call them and they sort of make the reservation and you get an email, BUT it is not ticketed until they get the money.
They said they will call back within 3days to process the payment.

wiivile
wiivile (@guest_861325)
December 23, 2019 13:03

and yet they still charge a $25 unavoidable booking fee for the privilege of booking online or over the phone

James Bond
James Bond (@guest_861241)
December 23, 2019 09:43

This should not be a big surprise. They shutdown their website earlier this year in feb for about 5 whole days when the did a major website update. Their website leaves much to be desired. Lets hope they make some good improvements after this shutdown.

Enrico
Enrico (@guest_861346)
December 23, 2019 14:37

This is not a upgrade shutdown. I wouldn’t expect any changes.

James Bond
James Bond (@guest_861437)
December 23, 2019 19:42

Just logged in and it looks like they fixed at least 1 issue where it did not properly display available flight redemption dates. Maybe they fixed more issues.

James Bond
James Bond (@guest_861575)
December 24, 2019 11:49

If the Lifemiles website was designed properly, they should not require 5 day shutdowns to do upgrades or fixes. Obviously, they have major design flaws. Do you see United and AA shutting down their website redemption software for 5 days?

Enrico
Enrico (@guest_861202)
December 23, 2019 01:59

Thanks. It has been going most of Sunday. Noticed it early afternoon.

Matthew
Matthew (@guest_861196)
December 23, 2019 01:16

Hopefully they don’t shut down the whole company

GL
GL (@guest_861221)
December 23, 2019 08:40

Wouldn’t be surprised. Aren’t they like semi-bankrupt or something? Glad I liquidated they majority of my LM!