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515 Comments
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SomebodyInGNV
SomebodyInGNV (@guest_2118294)
August 13, 2025 10:36

Bank of America has gotten really, really, really bad about being able to speak to a human when I call in. I legitimately need to speak to a human because none of the automated functions provide the information I need. Has anyone figured out how to get past the not-very-intelligent AI phone tree to speak to a real person?

Frank
Frank (@guest_2123887)
August 19, 2025 21:52

Have you tried cursing or saying you intend to file a complaint (to the AI)? Some systems detect that and will override to a human because they realize those are the most “expensive” issues and should be escalated

Phil
Phil (@guest_2114257)
August 7, 2025 17:10

Here’s a DP. I’ve gotten the bonus twice on this card:

12/4/2023 – opened with 75k bonus
1/16/2024 – received 75k bonus
2/12/2025 – downgraded to CCR after successful triple dip
7/21/2025 – opened with 75k bonus
8/6/2025 – received 75k bonus

Curmudgeon
Curmudgeon (@guest_2110125)
August 1, 2025 03:22

Description should be updated to show Global Entry reimbursement increased to $120 (currently shows $100)

Austin Murk
Austin Murk (@guest_2074395)
June 8, 2025 17:17

05/26/2025: $270 AA First Class Seat Upgrade Purchase
06/02/2025: Purchase was not tracking in airline incidental meter so contacted BoA support number to open an escalation ticket.
06/06/2025: BoA app shows airline reimbursement meter moved with $270 credit adjustment

Zagsby90
Zagsby90 (@guest_2072993)
June 5, 2025 16:56

Was denied today from this card online and after calling the retcon line. Was told because I got denied due to a failed credit limit increase on CCR ask back in early April and that there was no work around till that dropped off. Anyone have a DP’s on how long to wait before reapplying?

noobchurner
noobchurner (@guest_2047052)
April 20, 2025 15:58

Can i have multiples of this card?

007
007 (@guest_2046813)
April 19, 2025 20:59

Able to use brand new card before receiving it despite some comments saying instant card number not available and can’t add to Apple Pay without having physical card.

Trick is to go to the credit/debit card section of app and view card number that way, will give you temp number and allow you to add to Apple Pay. Doing it from the account itself is a dead end (that one asks for expiration date and cvv).

Hope that helps someone!

Darwin
Darwin (@guest_2001248)
February 9, 2025 17:25

2025 DP: AA $100 gift card purchased from the desktop site, the BofA meter shows $100 used up for 2025. This route is still working as expected.

melon
melon (@guest_1999989)
February 7, 2025 10:34

specialty gift cards purchased via doordash app worked for the lifestyle credit – received credit after a few days. was able to stack with the 10% discount doordash is currently offering

Damian
Damian (@guest_2098098)
July 13, 2025 00:18

Sorry for the dumb question, but what do you mean by “specialty” gift cards? You mean just buying gift cards from merchants under the shopping tab in the app? And does a Doordash delivery person then deliver it with no fee (if there is no delivery fee)?

Bryan
Bryan (@guest_1997287)
February 3, 2025 18:53

Triple Dip DP
Made 3x $100 UA travel bank and 3x $50 uber eats app reloads mid January before either meter has reset. Credits posted about 2-3 days after meter reset for each of their respective days of reset.
Succesful product change to Customized Cash Rewards, Rep. did some research and said annual fee will be refunded as long as the request is put in within 60 days of the fee psoting to your account.

Terp
Terp (@guest_1997356)
February 3, 2025 19:59

Can you please comment back when the AF refund has posted?

temp
temp (@guest_2013884)
February 28, 2025 14:18

2/13 requested to PC to Customized Cash
couple days later online banking showed new card but no AF refund
2/25 AF refunded under new card

YT
YT (@guest_2120768)
August 16, 2025 03:01

Just confirming, this is the second annual fee that is posted after a year that was refunded right?

neo_ny
neo_ny (@guest_1998466)
February 5, 2025 08:48

I would like to know as well! The credits have posted, the PC is reflecting on my account but haven’t see the AF refund yet

temp
temp (@guest_2003277)
February 12, 2025 16:47

I was also told the same regarding the AF refund time frame. My rep took like 10 min to research, so I think it’s written somewhere on their system

Bryan
Bryan (@guest_2004012)
February 13, 2025 19:33

Refund posted 2/11 about a day after account was converted and two dys before new card shipped.