Barclays Mobile App To Be Accessible For Business Cardholders

Barclays has sent out letters to existing business cardholders informing them that starting August 15 they will have increased access to their account via the Barclays mobile app and online on August 15, 2021.

Hat tip to
Zak K

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Troy
Troy (@guest_1241648)
August 19, 2021 13:38

Don’t call them today – was on hold an hour, then a guy read a script and hung up on me immediately. CSRs still cannot do anything. They simply removed the automated script saying they can’t do anything. What a shit bank.

Mike Chicago
Mike Chicago (@guest_1242239)
August 20, 2021 14:07

Did you try calling today? So far 15 minutes on hold, it doesn’t seem any better today.

Troy
Troy (@guest_1246287)
August 30, 2021 15:28

Got thru after 65 minutes today. If Barclays can’t handle the basics I’m sure their security is phenomenal. They do have SM available via website.

Troy
Troy (@guest_1246296)
August 30, 2021 15:42

So…65min hold, asked about late fee, 10min hold, was told that they are aware of the problem and will automatically credit it back and show on next statement. Been over 2 weeks and they can’t fix it or send an email letting people know it’ll be fixed automatically. Absolute garbage company who doesn’t deserve anything but Sign Up Bonus spending.

Avi
Avi (@guest_1241195)
August 18, 2021 21:49

Payments in the app are now finally working.

Sideshowbob233
Sideshowbob233 (@guest_1240673)
August 17, 2021 22:17

This update is an abomination. Nothing works. Did they test it at all? Can’t pay can’t setup autopay. Two dead guys in a garage could do a better job.

WW
WW (@guest_1240805)
August 18, 2021 09:07

This is so true. They even made phone call not working. What a shame.

JC
JC (@guest_1240934)
August 18, 2021 13:30
  WW

Yesterday, they apologized on the phone recording and said everything would be up and running by today, August 18, 2021 at 8:00 am, however, things still don’t work so I decided to call. They still have an apology message and it now says customer service will be able to assist by phone starting on August 19, 2021 at 11:00 am. So for those of us who have payments due in a few days, how are we supposed to make payments since they can’t be done by phone or online and postal mail may or may not arrive by the due date. This is crazy.

Plus, the update now says online that I need to verify information for the patriot act which I had already done on their previous platform or my charging privileges will be suspended but when you click the link it doesn’t go anywhere and just takes you back to the same message.

As the days have progressed things don’t seem to be getting better but rather worse.

Now my statement dates are showing up incorrectly at 25/12/20 which is the international date format not used in the US instead of the regular format. Yesterday, I could have sworn they were showing properly. The team in India or wherever they are located internationally must be working hard to make the changes so much so that they forget that their client (Barlcays US) is located in the United States and thus they need to follow US conventions for date formats, etc. I can only image what other information is being transitioned incorrectly because of this.

Like sideshowbob233 said, “Two dead guys in a garage could do a better job.”

ExploreYourWorld
ExploreYourWorld (@guest_1240650)
August 17, 2021 21:15

love that they consolidated everything instead of having them on separate websites with crappy UI. My JetBlue and aviator business cards are now under barclaycard’s website. However, as many others have said, they botched the process and I I had to re-update preferences

Troy
Troy (@guest_1240628)
August 17, 2021 20:11

The entire transition was botched (who would’ve guessed it?). Showing late payment fee for one of my cards even though it’s on autopay. Phone reps literally cannot do anything right now… literally the phone prompt says they can only disable a card if you report it lost or stolen. Supposed to be sorted by tomorrow. At least I could view statements today, couldn’t yesterday.

JC
JC (@guest_1239910)
August 16, 2021 17:37

So my business card merged into my personal profile which is nice. However, I can’t make payments through the website, it errors out, and pretty much anything else I do also errors out. Considering this was supposed to be live yesterday, August 15, 2021 it definitely doesn’t seem ready for prime time. I can’t setup alerts for fraud, balance notifications, or anything else.

At least the old website actually worked. I also can’t tell whether the payment I had scheduled for delivery via the old website for after the transition has moved over to the new website.

Raj
Raj (@guest_1240629)
August 17, 2021 20:12
  JC

I called because I need to make a payment and the phone system also said they’re working on the transition and it would be ready by 8am EST, August 18. So let’s see if that means the app and site will work then…

Mike Chicago
Mike Chicago (@guest_1240955)
August 18, 2021 14:36
  JC

Payment scheduled on old website for August 16th did not process. Late fee assessed. I’m sure things will get straightened out eventually, but this is a pathetic mess right now.

qmc
qmc (@guest_1229138)
July 27, 2021 01:46

Well shoot!

… now what are we going to tell them is why we’re cancelling the card [again]?

E
E (@guest_1228482)
July 25, 2021 14:46

Also JetBlue Business Card

Joe
Joe (@guest_1228463)
July 25, 2021 13:40

Finally!

Scotty
Scotty (@guest_1228462)
July 25, 2021 13:37

@William Charles I got a letter for my jetBlue biz card, so it seems to be all of them.