The BBVA Compass American Express card offers points which basically amount to cash back. However, there’s always been a small rounding issue people have noticed where if you would redeem 9,576 points they’d issue a $95 credit, rounding down the pennies.
They finally caught onto the issue and are sending out reimbursement checks to all those affected. Some users got as little as $.01, others got a few dollars. I haven’t gotten my check yet, it’s probably be in the $1-$2 range, not sure I’ll even bother cashing it.
No big bucks here, but it was an annoying little issue a lot of people picked up on, and I find it amusing to see the bank realize and issue checks. Presumably that means it’s fixed for the future (maybe it’s already been fixed since the big changes that happened to the card?).
Here’s the letter:
During a recent review of BBVA Compass’ Customer Loyalty programs, your BBVA Compass American Express card ending in #### was identified as not receiving the correct Redemption Credit amount.
We will be applying an account credit in the amount of $x.xx to your BBVA Compass American Express card account. This amount represent the fractional dollar amount* owed to you in connection with your redemption attempts on one or more occasions. The credit description “Redemption Credit Adj” will appear on your statement and Online Banking account detail.
*For example, if you redeemed 12,345 points, the credit should have been $123.45, but we only posted $123, dropping the $0.45.
