Seems they can never get it right.
The 5% cash back for All Star Weekend on the BBVA NBA card has now posted. With one caveat: they only counted transactions from the 18th and 19th. Transactions from the 17th remain at 1% back.
BBVA clearly stated that the eligible dates are the 17th, 18th, and 19th.
Hi Chuck, the exact dates are 12:01 AM EST on Feb 17th, ending
at 11:59 PST on Feb 19th. Thank you ~MM— BBVA in the USA (@BBVA_USA) February 13, 2017
Unfortunately for me, all my $5k in purchases were done on the 17th, and I’m sure many others are in the same boat. Let’s hope they’ll clear up this issue within a few days. I’m sure they’ve heard about it from many people already.
I’d also be curious to hear from readers if they see any purchases from the 18th and 19th that have NOT posted at 5%. For example, some were told that wholesale clubs don’t get 5%, and in previous promotions Plastiq didn’t work. I’m wondering if everything will work now that they’ve capped it at $5k. I did a test myself with a $50 Plastiq payment, but it was made on the 17th so I can’t yet be a data point. It’s good to keep track on what works so we’ll know for the future.
Hey Chuck,
Can we get an official tweet from BBVA NBA about NBA finals this time around?
Also – a lot of Plastiq DPs, any PayPal DPs?
Yeah, I’ll tweet them tomorrow.
5% points posted today but points description under rewards history still shows 1x and 1x points. All of my purchases were at CVS/Walgreens
Missing 4% from 2/17 are showing up today (2/28)
Same. The extra 20,000 points posted today. I used Plastiq for my Capital One mortgage and will probably do the same next year. Going to redeem my points immediately just in case.
I received the 5% credit this evening for my 2/17 purchases. Its showing in the total points available, but the individual purchase listing still shows 1%. Weird.
CSR states they are waiting to hear from the bank (BBVA?) on how purchases made 2/17 EST (in my case just after midnight, but dated as 2/16 on the the reward site) will be viewed in terms of the 5x eligibility.
She said to give it a few days…
just got mine – 5:00pm CST on 2/27. I had $5K at Simon Mall, and they finally posted the 5x
Both my ($2k) mortgage payment and my ($500) utilities payment made via Plastiq on 2/19 got 5x points.
However my 2/17 still show 1x.
Email from BBVA:
It can take from 24 to 48 hours for bonus points to post to your account once the transaction has been added to the Rewards Account.
All your NBA All Star Weekend transactions have now had the 5x added to the account.
So hopefully that means they bumped my 2/17 transactions and I’ll see it in my account in 1-2 days
BBVA Customer service is the worst. Wish everyone the best of luck on this
Paid my mortgage using plastiq on 2/18 and bonus posted today.