Posted by Chuck on February 26, 2017
Credit Cards

Published on February 26th, 2017 | by Chuck

31

BBVA NBA 5% Cashback has Posted…But Not for February 17th Purchases

Seems they can never get it right.

The 5% cash back for All Star Weekend on the BBVA NBA card has now posted. With one caveat: they only counted transactions from the 18th and 19th. Transactions from the 17th remain at 1% back.

BBVA clearly stated that the eligible dates are the 17th, 18th, and 19th.

Unfortunately for me, all my $5k in purchases were done on the 17th, and I’m sure many others are in the same boat. Let’s hope they’ll clear up this issue within a few days. I’m sure they’ve heard about it from many people already.

I’d also be curious to hear from readers if they see any purchases from the 18th and 19th that have NOT posted at 5%. For example, some were told that wholesale clubs don’t get 5%, and in previous promotions Plastiq didn’t work. I’m wondering if everything will work now that they’ve capped it at $5k. I did a test myself with a $50 Plastiq payment, but it was made on the 17th so I can’t yet be a data point. It’s good to keep track on what works so we’ll know for the future.



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jackgopack4
jackgopack4

All my purchases on 2/18-19 posted with 5x rewards, including L2G IRS payment and a Plastiq utility payment/service fee

However, my purchases on 2/17 only show 1x as well, just two Plastiq payments and corresponding service fees.

Ben
Ben

I don’t mind waiting for them to fix this. Do you think that’s the best thing to do? Or should we contact BBVA ASAP? All of my purchases on 2/18 and 2/19 were GCs at CVS, whereas on 2/17 I had 2 GCs at CVS plus a $750 tuition payment. I don’t want to bring attention to my account if there is a chance they’ll take back 5% on all the GCs. I prefer to fly under the radar as much as possible, but also want my 5%.

jackgopack4
jackgopack4

I just spoke to a customer service rep over the phone (1-844-NBA-BBVA) and she told me that many people have been having this issue, and while t can take up to 45 days for rewards to post properly, they were working to expedite this and to check again in 3-4 business days.

Shouldn’t be too much to worry about, IMO

William Charles

I’d just wait it out at this stage and give them a chance to fix the issue. They seem to be aware of it

The Value Traveler
The Value Traveler

Yep…all my Safeway purchases, which are supposed to be 2x anyway are showing as 1x.

Logan
Logan

Venmo worked on 2/18/17 (transaction date) for $2999 ($3089 after fees). profited 2%

Curtis
Curtis

$5k on 2/17, only 1x showing still.

FreeFallers
FreeFallers

Same here, 2/17 shows as 1X, all others (2/18 & 2/19) 5X. I’m surprised to see the bonus points to post so quickly though. Last time it took more than 30 days.

Ariel
Ariel

My transactions on 2/19 posted (had none on 2/18).

I did a transaction on 2/16 at 11PM Pacific (so after midnight on 2/17 EST). It says the transaction date is 2/16 but hopefully if they set their system to award points by time zone it’ll come through automatically with the other 2/17 transactions.

Will
Will

all of my purchases are on the 18th and 19th for Plastiq and a tax payment and I haven’t seen any credit yet.

arch
arch

This is really distressing since I made all my purchases at Sam’s. Called and CSR said points should be added in next few days but she didn’t seem too sharp. Sent a message from the site to speed it along but am not optimistic. This really sucks

Unrelated to this, has the option to get notices from followups only to my comment disappeared forever?

William Charles

Should be able to get notices on follow ups only now (might take awhile to update)

chris
chris

I made a tax payment and a utility bill payment on the 19th. Both got 5x.

Miz
Miz

I made tax payment on 19th and Venmo on 17th. Tax payment got 5x. I am waiting for Venmo.

RJ
RJ

I’ve purchased Amazon GC on 2/19, but the only get 1x.

Hank
Hank

I’ll share something weird… or did I missed something.
My 02/18 Simon purchase is still pending. Current balance: 0.00.

therealMARK
therealMARK

HERE’S A GREAT BUT TERRIBLE DATAPOINT.

During the 5% period i didnt make purchases, i returned purchases. MY POINTS reversed 5 fold as well.

Had to escalate the call twice to get someone who actually understood. I was like DUDES!!

Mike
Mike

Brutal!

Miles
Miles

Paid my mortgage using plastiq on 2/18 and bonus posted today.

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