Reader JJM292 reports getting targeted for a Blue Cash Everyday > Blue Cash Preferred upgrade bonus offer in their Amex Offers for a second time after having already done so a year prior. After upgrading, the bonus never posted. Amex refused them the bonus, both the automated system and upon appeal. Oddly, the Amex reps had confirmed the bonus was attached to the account, yet it still didn’t pan out.
We’ve heard of Amex clawing back upgrade bonuses when you don’t keep the card for a full year, but this is something new whereby they aren’t honoring an upgrade bonus due to having gotten it once already. It’s like a ‘lifetime’ restriction on upgrade bonuses.
On the other hand, I’m fairly certain hearing of people getting targeted for upgrade bonuses on Amex charge cards (e.g. Green > Platinum) more than once and getting both bonuses. It may be there’s a difference between (1) charge and credit cards, (2) cash bonus and points bonus, (3) email offer and Amex Offers offer. It also may be JJM292’s experience is anomalous. Please share your own experiences in the comments below.
Update: In the comments there are conflicting data points with most having gotten more than one bonus without issue. It’s unclear if this restriction is a new thing that only went into effect recently or if perhaps there’s a difference between email offers and Amex Offers or if it somehow depends on the person/offer.
