Posted by Chuck on April 17, 2019
Credit Cards

Published on April 17th, 2019 | by Chuck

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Can You Get An American Express Upgrade Bonus More Than Once?

Reader JJM292 reports getting targeted for a Blue Cash Everyday > Blue Cash Preferred upgrade bonus offer in their Amex Offers for a second time after having already done so a year prior. After upgrading, the bonus never posted. Amex refused them the bonus, both the automated system and upon appeal. Oddly, the Amex reps had confirmed the bonus was attached to the account, yet it still didn’t pan out.

We’ve heard of Amex clawing back upgrade bonuses when you don’t keep the card for a full year, but this is something new whereby they aren’t honoring an upgrade bonus due to having gotten it once already. It’s like a ‘lifetime’ restriction on upgrade bonuses.

On the other hand, I’m fairly certain hearing of people getting targeted for upgrade bonuses on Amex charge cards (e.g. Green > Platinum) more than once and getting both bonuses. It may be there’s a difference between (1) charge and credit cards, (2) cash bonus and points bonus, (3) email offer and Amex Offers offer. It also may be JJM292’s experience is anomalous. Please share your own experiences in the comments below.

Update: In the comments there are conflicting data points with most having gotten more than one bonus without issue. It’s unclear if this restriction is a new thing that only went into effect recently or if perhaps there’s a difference between email offers and Amex Offers or if it somehow depends on the person/offer.



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Francis
Francis

Yes. I have the exactly same situation. sad

danny
danny

literally just finished the same upgrade BCE to BCP and havent seen the bonus

Jack
Jack

I was denied a Hilton Surpass bonus a year ago for doing the upgrade a couple times previous to it as well. I get the sense it’s a RAT thing, not a hard rule. They should fix their IT to not offer you the upgrade bonus if they don’t want to actually give it to you. I called to complain and the guy on the phone was actually triggered to offer me the upgrade offer again at the conclusion of our call. I just laughed and asked, “do you really expect me to believe you’ll honor that?” And he said, “I apologize, but the system told me to ask.”

I did successfully get an upgrade bonus this year moving to the Aspire.

Jags
Jags

Wow. I’ve done the BCE to BCP to BCE game like 5 times over the years. I have a $250 upgrade offer for BCE to BCP right now I was about to pull the trigger on. Glad to see this post and know not to waste my time.

I wonder if this will affect people who have had the cards already that they are upgrading to, or if it’s just 1x per upgrade offer. For example, you sign up for Hilton Rewards Card and Hilton Ascend and Hilton Aspire getting 3x signup bonuses. You then cancel the Ascend and Aspire and try to wait for an upgrade offer on the no AF Hilton card. Would you be eligible for the upgrade bonus since you’ve already had the Aspire/Ascend cards but not gotten an upgrade bonus?

AnameOfaguy
AnameOfaguy

I received the offer and got the bonus, FYI. Signed up sometime mid march, received bonus immediately upon hitting MS.

Joe S
Joe S

Interesting. I’ve gotten Hilton upgrade bonuses multiple times, as long as it’s been a year apart since the last time. If it shows up on your account, it should post.

AnameOfaguy
AnameOfaguy

I was targeted this year and 20 months ago. I received the bonus.

Girlfriend received the upgrade offer this year and last year. Will update on whether she receives it.

It was only a $150 offer last time, though.

From my statements:
AUG12017* CDDN:0001 $150 Statement Credit -$150.00
APR12019 GCMW:0002 $250 Statement Credit on -$250.00

JF
JF

Shoot, I just upgraded my Bluecash on 4/4 for the 2nd time, should I withdraw??

Evilex
Evilex

For the 2nd time? So you can upgrade and after getting the bonus you can downgrade back?

Mali
Mali

I think it also depends on if it is the same card. I’ve seen DP about upgrading hilton to hilton aspire twice, and get both bonus, the second one is from hilton downgraded by hilton aspire.

LC
LC

I got bce -> bcp couple times before!

Gerhardt
Gerhardt

I have done the BCE to BCP twice before, but that was probably 1-2 years ago.

Sapien
Sapien

Yes. I did the BCE to BCP three total times from 2014 to 2018.

Frank
Frank

If the terms say you can’t get it multiple times then just move on but if there are no restrictions then that’s CFPB worthy. Not the consumer’s job to decline an offer because they completed it previously.

K
K

I got my second upgrade bonus couple of weeks ago so it’s not for everybody

TanT
TanT

I upgraded my BCE to BCP via email offer the first time on 1/16/2018. Got the bonus. Downgraded to BCE on 1/26/2019. Received the offer via email so did the upgrade on 2/12/19. The second bonus posted fine on 3/25.

Sapien
Sapien

The second (of three total times) that I upgraded from BCE to BCP in 2016 it happened exactly like this. I couldn’t believe it but it worked.

David
David

I have received the Blue Cash Preferred Upgrade more than once. Most recently in September 2018. Thought this was going to be a repeatable cycle. I hope that has not changed!

Alys Holden
Alys Holden

Same thing happened to me this month! Exact same thing. I was targeted for upgrade.. and never posted.. and when I contacted AmEx they said sorry out of luck you’ve already received one a year ago.. I appealed multiple times with AmEx and lost.

DaveC
DaveC

So far in 2019, I’ve gotten upgrades for BCE->BCP as well as Hilton free -> Ascend. I’ve had the BCP and the Hilton Surpass before, but downgraded them to the BCE and Hilton free in the past over a year ago. I applied for those cards outright in the past, they weren’t upgrades, if that matters.

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