Capital One To Issue Williams-Sonoma Co-branded Credit Card (Pottery Barn, West Elm)

Capital One has been announced as the new issuer of the co-branded Williams-Sonoma credit card. This partnership also covers brands such as Williams Sonoma, Pottery Barn, Pottery Barn Teen, Pottery Barn Kids, West Elm and Mark & Graham. Previously these cards were issued and managed by Comenity.

The new Capital One cards will launch before the end of 2021. In addition Capital One has purchased the back book from Comenity, meaning existing cardholders will be transitioned onto the new Capital One cards. Details regarding that transition and the structure of the new cards is expected in the coming months. The new cards will run on the Visa payment network.

Subscribe
Notify of
guest

25 Comments
newest
oldest most voted

REBECCA MCKAY
REBECCA MCKAY (@guest_1275629)
October 31, 2021 15:59

My experience with Williams and Sonoma Capital One has been a disaster. I canceled the card. I will do the same with the Pottery Ban Capital One card. The Capital One website is ridiculous. It shuts you out and it is impossible. I wonder why this is happening? Could it be something to do with late payments?

I love both Pottery Barn and Williams and Sonoma but will no longer use the Capital One credit cards.

Tammie
Tammie (@guest_1413598)
July 22, 2022 14:49

My experience has also been the worst. My card moved to Capital One for my williams-sonoma card. I had some late fees that were disputed and erased, that then showed up on my statement for capital one. I always pay my balance in full. They reported me to the credit bureau for these fees that appeared on my statement, which I didn’t check because I knew the card was PIF as it always is.

PeggyinAlaska
PeggyinAlaska (@guest_1273434)
October 27, 2021 10:56

Since I received my Capital One Williams Sonoma card I have had nothing but trouble. The first cards they sent were invalid. The expiration date didn’t match up to the account number. By the time we received our new cards one of the monthly transactions was rejected and we were charged a late fee. I trouble trying to find our rewards points and the statement I got said I had 0 available. I kept getting emails saying I had $36 and I also had a leftover certificate from my Comenity statement. I went to the local WS store and I couldn’t use the paper certificate nor the email one. The store called their help line and the rep said it was indeed valid but didn’t know why it would not discount. The store just took the price off my purchase but now they lost out. I used to get stellar service if I called Comenity but Capitol One customer service goes to some call center where no one is ever able to resolve anything. Sometimes I can get someone from WS rewards but haven’t gotten much straightened out.

FN
FN (@guest_1245529)
August 28, 2021 01:08

Well, they reduced the West Elm rewards to 5% from the previous 10% and added a new 5% rewards for all the other Williams Sonoma stores which is annoying for me since we shop only at West Elm out of all these brands. However, they do have 10% rewards at all those stores for the first year only.

Fred
Fred (@guest_1425216)
August 14, 2022 18:20
  FN

Only first 30 days. NOT a year

FN
FN (@guest_1425308)
August 14, 2022 22:01

It’s been a year a for me in the letter that came in but that is almost done now.

shaz
shaz (@guest_1245260)
August 27, 2021 13:15

how do you pay the bill? my account has been purged from comenity’s site? will c1 send out new cards? or do we use the cards we have?

Stephanie
Stephanie (@guest_1245377)
August 27, 2021 18:46

They sent me an email…I clicked link accounts. https://williams-sonoma.capitalone.com/
Then press new account set up (even if you have an existing capital one account). It will ask for your last name and social. Then you login with your existing capital one password or create a new username and password. Mine populated all of my bank account information and displayed all my capital one accounts.

i
i (@guest_1244647)
August 26, 2021 11:24

How do I pay my bill? I went on line and it is no longer available. It is due on the 28th! How do I pay?

Marie
Marie (@guest_1217334)
July 4, 2021 12:09

I wonder if this also incluses Frontgate?

ELO
ELO (@guest_1232870)
August 2, 2021 16:52

I have a frontgate account in addition to PB and and WS, and it appears FG will continue to stay with Commenity.

Newbie
Newbie (@guest_1208870)
June 18, 2021 14:45

Capital one venture card has many offers like 4~ 6 percent off for hotels.com, vrbo, rental car, etc. Viator is 15% off. I wish I knew earlier, just spent $2000 with hotels.com and Viator at Juneau.

Mikey
Mikey (@guest_1208757)
June 18, 2021 11:29

Will the William Sonoma store cards be converted to Capital One Visa cards??? That would be awesome!

Rachel
Rachel (@guest_1237159)
August 10, 2021 20:23

No, I received a letter from C1 it will be a store card that can be used at William Sonoma branded stores including Pottery Barn and West Elm.

Alex
Alex (@guest_1208433)
June 17, 2021 16:50

Have had the west elm card for a couple years now. Reward program is pretty good. Hope C1 doesn’t ruin it.

BBQman
BBQman (@guest_1208421)
June 17, 2021 16:33

Williams Sonoma/Pottery Barn furniture is SH#t. does not last