Capital One has been announced as the new issuer of the co-branded Williams-Sonoma credit card. This partnership also covers brands such as Williams Sonoma, Pottery Barn, Pottery Barn Teen, Pottery Barn Kids, West Elm and Mark & Graham. Previously these cards were issued and managed by Comenity.
The new Capital One cards will launch before the end of 2021. In addition Capital One has purchased the back book from Comenity, meaning existing cardholders will be transitioned onto the new Capital One cards. Details regarding that transition and the structure of the new cards is expected in the coming months. The new cards will run on the Visa payment network.
My experience with Williams and Sonoma Capital One has been a disaster. I canceled the card. I will do the same with the Pottery Ban Capital One card. The Capital One website is ridiculous. It shuts you out and it is impossible. I wonder why this is happening? Could it be something to do with late payments?
I love both Pottery Barn and Williams and Sonoma but will no longer use the Capital One credit cards.
My experience has also been the worst. My card moved to Capital One for my williams-sonoma card. I had some late fees that were disputed and erased, that then showed up on my statement for capital one. I always pay my balance in full. They reported me to the credit bureau for these fees that appeared on my statement, which I didn’t check because I knew the card was PIF as it always is.
Since I received my Capital One Williams Sonoma card I have had nothing but trouble. The first cards they sent were invalid. The expiration date didn’t match up to the account number. By the time we received our new cards one of the monthly transactions was rejected and we were charged a late fee. I trouble trying to find our rewards points and the statement I got said I had 0 available. I kept getting emails saying I had $36 and I also had a leftover certificate from my Comenity statement. I went to the local WS store and I couldn’t use the paper certificate nor the email one. The store called their help line and the rep said it was indeed valid but didn’t know why it would not discount. The store just took the price off my purchase but now they lost out. I used to get stellar service if I called Comenity but Capitol One customer service goes to some call center where no one is ever able to resolve anything. Sometimes I can get someone from WS rewards but haven’t gotten much straightened out.
Well, they reduced the West Elm rewards to 5% from the previous 10% and added a new 5% rewards for all the other Williams Sonoma stores which is annoying for me since we shop only at West Elm out of all these brands. However, they do have 10% rewards at all those stores for the first year only.
Only first 30 days. NOT a year
It’s been a year a for me in the letter that came in but that is almost done now.
how do you pay the bill? my account has been purged from comenity’s site? will c1 send out new cards? or do we use the cards we have?
They sent me an email…I clicked link accounts. https://williams-sonoma.capitalone.com/
Then press new account set up (even if you have an existing capital one account). It will ask for your last name and social. Then you login with your existing capital one password or create a new username and password. Mine populated all of my bank account information and displayed all my capital one accounts.
How do I pay my bill? I went on line and it is no longer available. It is due on the 28th! How do I pay?
I wonder if this also incluses Frontgate?
I have a frontgate account in addition to PB and and WS, and it appears FG will continue to stay with Commenity.
Capital one venture card has many offers like 4~ 6 percent off for hotels.com, vrbo, rental car, etc. Viator is 15% off. I wish I knew earlier, just spent $2000 with hotels.com and Viator at Juneau.
Will the William Sonoma store cards be converted to Capital One Visa cards??? That would be awesome!
No, I received a letter from C1 it will be a store card that can be used at William Sonoma branded stores including Pottery Barn and West Elm.
Have had the west elm card for a couple years now. Reward program is pretty good. Hope C1 doesn’t ruin it.
Williams Sonoma/Pottery Barn furniture is SH#t. does not last