A few readers have reported that they have recently received communication from Chase stating that they are not eligible for the sign up bonus on a card they applied for because they applied for that offer or a similar offer in the past two years. The problem is that they haven’t actually received the bonus on that card for 24 months. Apparently some of these postcards were sent out in error and cardholders are eligible for that bonus.
If you’ve received one of these postcards from Chase, I’d recommend finding out if it was sent out in error or if you really aren’t eligible for whatever reason. We’ve reached out to Chase to determine how many customers were affected by this mistake and what the root cause was. You can always try your luck and ask for compensation as well.
