Posted by Chuck on March 5, 2019
Credit Cards

Published on March 5th, 2019 | by Chuck

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Details of Citi Prestige Cell Phone Protection – up to $1,000 per Claim

Back in October, Citi announced numerous changes to their Prestige card, some positive and some negative. One positive change mentioned then was cell phone protection, slated to begin on May 1, 2019.

We didn’t have many details until today when Citi PR sent out the information. Here’s what we’ve learned:

  • Cell phone protection will be valid on up to $1,000 per claim for damage or theft of cell phone.
  • Valid on up to five eligible cell phones when the monthly cell phone bill is paid with the Prestige card.
  • Max $1,500 per year.
  • $50 deductible per phone.
  • Cardmembers will be able to easily file claims online.

This is quite good coverage as all other cell phone insurances are only valid up to $600 per claim. In today’s day and age, that often only covers half the value of the phone. The $50 deductible is slightly higher than some others who have a $25 deductible, but overall I’d say this is solid protection when compared to the alternatives.

We have a full comparison post on cell phone coverages in this dedicated post, along with a table to easily compare the various options. We’ll have to add the Citi Prestige to that table as well.

The downside to using Prestige on your cellular bill is that only earns 1x points whereas the INK Preferred earns 3x. On the other hand, INK Preferred has $100 deductible and a $600 max, so overall I’d think it’s worth it for expensive cell phones, especially if you know you are prone to damaging the phone.

Through Citi’s research, cell phone protection resonated strongly with customers, with 20% of affluent Americans having dropped their cell phone in a toilet, 11% having had it stolen, and 8% even putting it through the washing machine! As such, cell phone protection can be an immensely valuable benefit for cardmembers.

Citi is really looking forward to launching this added benefit for Prestige cardmembers. Citi sees the benefit as a strong complement to the existing reward structure, which features 5X ThankYou Points for every $1 spent on air travel and restaurant purchases, 3X ThankYou Points for every $1 spent on hotels and cruise lines, 1X ThankYou Points for every $1 spent on all other purchases, a $250 travel credit…



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Max
Max

Is the coverage for the current value of the phone, original purchase price of phone, or towards buying any new phone?

BB
BB

My guess is cost for a replacement of like kind and quality. Shouldn’t be an issue replacing with the same phone, but if that same phone now costs $600 instead of $800, they’ll only reimburse $600 minus deductible.

WR2
WR2

Great, so I’ll have cell phone insurance for about 5 months, then sadly I’ll be cancelling or downgrading this once mighty card. RIP 4NF.

One question: will coverage begin on May 1st if you have paid at least one bill by then (sometime in April), or will coverage begin on phones with payments made on May 1st and later (so really it wouldn’t start until you make a payment sometime in May)? Edit: NM, I’ll just make a $1 manual payment on May 1st to cover my bases.

Daniel
Daniel

Does the entire bill have to be charged to the Prestige card?

AKSF
AKSF

I wonder what happens if you have more than 5 phones on a plan.

Electroman
Electroman

I suspect that the first five phones will be covered and the rest not. This is in the order in which you file claims, of course.

AKSF
AKSF

To clarify, you don’t mean the first five phones listed on the bill in descending order, right?

You mean more like:

Make a claim on phone X. That phone is 1/5.
Make a claim on phone Y. That phone is 2/5.

Once the fifth distinct phone makes a claim, any other phones on the plan cannot make claims.

Correct?

igor
igor

Yes

james
james

does it work for authorized users or only primary and does name need to match on bill

VM
VM

I am interested in this as well. I have Prestige card while our cell phone bill is in my wife’s name.

James
James

Chuck does it covered a paid off phone? Or it need to be an installment pay?

Jr
Jr

So to clear things…you will be eligible if you pay monthly bill for any phone you have and any carrier OR you have to buy phone also with your prestige card? Do you have to register the phone with citi?

YoniPDX
YoniPDX

The other consideration about the CIP (moreso the 2nd years the $95AF and the $100 deductible = net $405 coverage when dealing with a theft).

Replaced a Note 9 front screen module last Dec. (glass, LCD and new battery) was $215 ($249 on website but ubreakIfix price matches).

Now I pay cell on CIC for 5X – which @ $200/mo with EIP and 7 lines is 12k UR worth $180-240+ vs $108-$144 on CIP).
Way I figure it is Deductible plus CIP AF is about same a single screen repair.

Richie
Richie

I have a ATT Bill Due in next 2 Days . I spilled some water on my Iphone and visited the Apple store it sayst they would charge $550 for Repair. So If i Pay my bill on ATT and this phone is on ATT ( Fully Paid) can i claim this Cell phone Protection?

I am well past my First year warranty on my IPhone X

Daniel
Daniel

It doesn’t take effect until May

John Doe
John Doe

Wow, this is a welcome change/update! $1,000 coverage/limit should be a standard in today’s day and age where phones cost > $1k!

doc
doc

Yes, definitely sounds like a great protection offer that most people could potentially benefit from. But, companies shouldn’t start something that they cannot finish. It’s starting to get really annoying – seeing these so called benefits come and go year after year.

This will last no more than a year, tops. Seeing how often value is being taken away from cards, the only guarantee here is that this won’t last forever.

I long for the days when things were grandfathered, and you could keep it, so long as you kept the card.

Which is why we have so many gamers in the marketplace. Since these big organizations keep pulling the rug out… people largely have less and less incentive to be loyal, as well.

Kyle
Kyle

i have google Fi. i had a pixel 1 and upgraded to pixel 3. i gave pixel 1 to a family member and it apparently is now broken (stuck on boot loop, motherboard issue). family member has since got a different phone to use. pixel 1 is paperweight. i should be able to get the pixel 1 repaired on may 1st, correct?

P
P

I’ve had my cell phone for two years and paid $800 for it. I’m sure it’s not even worth $600 now so the ink is fine for this.

Igor
Igor

“with 20% of affluent Americans having dropped their cell phone in a toilet…”

Why the “affluent” qualifier?

Jake
Jake

Worth noting that an out of warranty replacement for the iPhone XS Max (most expensive) is $600, so all the $600 protections are still good enough for apple replacement cost. Can’t speak to other device makers though.

Marco
Marco

Just got off of the phone with a rep. It covers theft but apparently as far as damages, it has to be that the phone cannot receive an incoming call at all. Stuff like shattered screen/water damage won’t be covered if the phone is called and it rings. Pretty useless I would say. So if you are going to break it, break it REALLY REALLY hard.

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