Discover has informed customers that on October 15th, 2019 it will no longer be possible to send secured messages. Important “e-mails” (secured messages) will still be sent to to your inbox, but they will be directing customers to use the messaging (live chat) feature instead. Full announcement (sent via secured message) is as follows:
On October 15th we will be turning off the ability to compose and reply to emails. You will still receive important emails in the Secure Inbox. To contact us, we encourage you to use Discover’s messaging service. You can reach a live agent and review a history of your conversations with Discover in one thread. Discover is continually focused on providing the best customer experience possible and we believe you will find this change helpful.
Citi removed the secured messaging system in November last year, only to somewhat bring it back in December. Personally I love secured message systems, somewhats I want the answer to a question and I’d prefer that representatives have the time to find me an accurate answer rather than being pressured to provide an immediate answer as I’m on live chat.
Hat tip to sexy_kitten7
