Groundlink is sending out an email that they are enforcing a limit of one $30/$20 credit per person, even those who have multiple Visa Signature or Infinite cards. (See past coverage of this deal here.)
Dear GroundLink account holder,
While conducting an Audit of our promotional programs it has come to our attention that your Visa Infinite or Signature card has been submitted multiple times to receive multiple credits. Under our terms of service it states:
- Upon card validation, U.S. Visa Infinite or Signature cardholders get one promotional credit that can be applied toward a GroundLink reservation booked with that card. Limit 1 promotional credit per card.
For this reason, we have adjusted your accounts to reflect the correct number of credits. If you have any questions please email [email protected] .
GroundLink Team
With just one $30 or $20 credit it’s not all that useful being that you can an Uber for less. Maybe people will find a way to make use of the small credit.
Seems that those who already booked are not getting their bookings cancelled. Some people made sure to book a quick ride to avoid this issue. They are now enforcing it even for rides already booked. Beware!Â
Found a way to circumvent the restriction. Book as usual which would reflect $20 and $30 discounts. Then just call in to modify the time by 5/10/15 or whatever minutes, it will pull from the remaining credit pool. If you have enough, it would take the entire charge off. Thanks. Worked for me thrice.
Oh my… that makes me want to hire their programmers! Amazing system design!
Also I’m not rushing to do business with a company that’s changing the details of already booked reservations on people.
I was able to claim the Visa Infinite credit today (2/23/28). Then I tried the Signature link, which seems to be dead. Without the Signature credit I’m not sure I’ll use it, LAX Uber/Lyft pickups can be a PITA so I was hoping to use the credits for a flight into LAX, but now I’ll have to check whether it’d be cheaper to just take a taxi from the taxi line if I really really don’t wanna wait.
I didn’t get the above email or any email. Emailed customer service today about a future ride and got this:
“I am writing you regarding reservation #XXXXXXX. Your reservation is confirmed and active for x/xx/2018 from xxx airport in Argentina, don’t worry.
Regarding logging in into your account, unfortunately I have to inform you that we’re aware that some people are having account issues, but we’re working on this now. As soon as we fix the issue, you’ll be informed.
Thank you so much for your time and patience.
If you have any additional questions, do not hesitate to contact us.”
“Don’t worry.” Sure my reservation is intact, but what will it cost me? I sent one back asking for a current receipt.
Got one call an hour ago from Groundlink, informing me that my ride tomorrow cannot be honored as I put more than one credits …
One interesting caveat, though, is that if I make a booking now, then the app still allows me to apply the whole credit.
Booked and completed a ride yesterday morning using the app and the rest of my credits. I screenshotted everything through the whole process showing $0. I don’t have the final invoice email yet, but the app shows a $0 total for the completed ride.
Ugh. When are these idiots going to unlock our accounts so we can remove our credit cards? Seeing how they operate, I’m not comfortable with them having my payment information stored.
I can’t sign into my account to see the ride I have booked for next month. The stated price was $125, so if I only get one credit applied now, I want to cancel. When I tried to get my “lost” password, I get this message: “Sorry, but the email address provided is not in our system. Please try another email address or create a new profile.”
Seems they are now enforcing it even for rides already booked. Beware! I’ll update the post.
One consolation, I received a $6.66 credit from TopCashBack eligible for payout from a ~$100 ride that I had booked. I put it in for payout, so we will see if I get it.
I will be in London on Tuesday, so we will see if my car shows as booked. Otherwise, Heathrow Express it is.
I received an email saying my booking was errornous. They offered to keep my booking for the discount plus the infinite credit. I accepted because it wasn’t too far off the cost of transit otherwise and I wanted to try the Virgin Upper Class Wing.
I never got to try the Upper Class Wing since my driver insisted that it was for VIPs only. I emphasized that I was in Delta ONE but he would not stop there. So instead we went schlepping through the rain.
On top of this, they still have not given me access to my account again.
I sincerely regret giving them a second chance.
Oh, no, they just changed my reservation and will charge me $50. I need to call them to cancel the reservation.