Posted by Chuck on February 14, 2018
Deals

Published on February 14th, 2018 | by Chuck

27

Groundlink Enforcing Limits on the Visa Signature Credit Benefit

Groundlink is sending out an email that they are enforcing a limit of one $30/$20 credit per person, even those who have multiple Visa Signature or Infinite cards. (See past coverage of this deal here.)

Dear GroundLink account holder,

While conducting an Audit of our promotional programs it has come to our attention that your Visa Infinite or Signature card has been submitted multiple times to receive multiple credits. Under our terms of service it states:

  • Upon card validation, U.S. Visa Infinite or Signature cardholders get one promotional credit that can be applied toward a GroundLink reservation booked with that card. Limit 1 promotional credit per card.

For this reason, we have adjusted your accounts to reflect the correct number of credits. If you have any questions please email CSSupervisor@groundlink.com .

GroundLink Team

With just one $30 or $20 credit it’s not all that useful being that you can an Uber for less. Maybe people will find a way to make use of the small credit.

Seems that those who already booked are not getting their bookings cancelled. Some people made sure to book a quick ride to avoid this issue. They are now enforcing it even for rides already booked. Beware! 



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hawaiidreaming
hawaiidreaming

After loading up $300 in credits, I quickly booked 2 $100 trips and used them. The return trip was after my account appeared canceled (The GaryJohnson email). I was planning on taking an uber if they didn’t show, but it worked out perfectly. This sure beats the heck out of uber if someone else is footing the bill. Scheduled pickup in a nice cadillac with a driver wearing a suit. In both cases, they were at my location 20 minutes prior to pickup time. Thanks Groundlink!

Josh
Josh

Sounds from the message that this is getting emailed to those who submitted a specific cards multiple times?

William Charles

People that added multiple cards also getting the message

Paul W.
Paul W.

Have they reverted login email addresses back to their original status (i.e. removed the @@@) so that those of us locked out can actually access our account?

William Charles

AFAIK, no

bMiler
bMiler

Still locked out of my account.

bb
bb

Also curious how it effect booked rides that are currently active but not taken yet. I have not gotten this email yet but have 2 rides pending this week.

bb
bb

they just changed my booked rides to only reflect 1 discount credit per a ride.

ppsh
ppsh

Hot damn. Just as I thought they couldn’t get any lamer.

NinjaX
NinjaX

SMH… no idea why the loophole was released by that other blogger. he shouldve known better.

Anon
Anon

100% agree. Smaller blogs had it several days before. As soon as it hit the big blog I booked rides with hopes that I’d get at least some benefit, which I did.

bMiler
bMiler

TPG?

DaVe
DaVe

I have a ride scheduled for Sunday. Just checked and this was the before confirmation:

Total Estimated Fare
Base Charge $106.00
Account Discount -$11.00
Ride Credits -$65.00
Safety Assurance Fee $3.00
Estimated Fare $33.00

And now:

Base Charge $106.00
Account Discount -$11.00
Ride Credits -$20.00
Safety Assurance Fee $3.00
Total Price $78.00

My account actually still shows an unused credit of $45, so it’s a bit odd.

Richard
Richard

My reservation was canceled. They are going to run out of business soon.

Richard
Richard

Oh, no, they just changed my reservation and will charge me $50. I need to call them to cancel the reservation.

MD
MD

One consolation, I received a $6.66 credit from TopCashBack eligible for payout from a ~$100 ride that I had booked. I put it in for payout, so we will see if I get it.
I will be in London on Tuesday, so we will see if my car shows as booked. Otherwise, Heathrow Express it is.

MD
MD

I received an email saying my booking was errornous. They offered to keep my booking for the discount plus the infinite credit. I accepted because it wasn’t too far off the cost of transit otherwise and I wanted to try the Virgin Upper Class Wing.
I never got to try the Upper Class Wing since my driver insisted that it was for VIPs only. I emphasized that I was in Delta ONE but he would not stop there. So instead we went schlepping through the rain.
On top of this, they still have not given me access to my account again.
I sincerely regret giving them a second chance.

SgFm
SgFm

I can’t sign into my account to see the ride I have booked for next month. The stated price was $125, so if I only get one credit applied now, I want to cancel. When I tried to get my “lost” password, I get this message: “Sorry, but the email address provided is not in our system. Please try another email address or create a new profile.”

Mike L
Mike L

Ugh. When are these idiots going to unlock our accounts so we can remove our credit cards? Seeing how they operate, I’m not comfortable with them having my payment information stored.

DEVGRU
DEVGRU

Got one call an hour ago from Groundlink, informing me that my ride tomorrow cannot be honored as I put more than one credits …

One interesting caveat, though, is that if I make a booking now, then the app still allows me to apply the whole credit.

TechieTravels

Booked and completed a ride yesterday morning using the app and the rest of my credits. I screenshotted everything through the whole process showing $0. I don’t have the final invoice email yet, but the app shows a $0 total for the completed ride.

Sue
Sue

I didn’t get the above email or any email. Emailed customer service today about a future ride and got this:

“I am writing you regarding reservation #XXXXXXX. Your reservation is confirmed and active for x/xx/2018 from xxx airport in Argentina, don’t worry.

Regarding logging in into your account, unfortunately I have to inform you that we’re aware that some people are having account issues, but we’re working on this now. As soon as we fix the issue, you’ll be informed.

Thank you so much for your time and patience.
If you have any additional questions, do not hesitate to contact us.”

“Don’t worry.” Sure my reservation is intact, but what will it cost me? I sent one back asking for a current receipt.

Jason
Jason

I was able to claim the Visa Infinite credit today (2/23/28). Then I tried the Signature link, which seems to be dead. Without the Signature credit I’m not sure I’ll use it, LAX Uber/Lyft pickups can be a PITA so I was hoping to use the credits for a flight into LAX, but now I’ll have to check whether it’d be cheaper to just take a taxi from the taxi line if I really really don’t wanna wait.

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