Posted by Chuck on June 15, 2017
Deals

Published on June 15th, 2017 | by Chuck

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Do you hate the new Amex login interface as much as I do?

Direct Link to old Amex interface

Amex recently rolled out a new website interface. It’s been in testing stages for the past couple months, and it’s now the only site you’ll see at americanexpress.com. However, you can use the above link for an older version of the site. This link is actually two version ago, we don’t have a link to the version we’ve been using for the past year.

The new site is pretty and clean. BUT I hate the navigation between cards. I guess most ‘normal’ people only have one or two cards so that’s not an issue? I don’t know but it drives me crazy. In the old interface it instantly switches between cards as you click the card on top. Even the more recent version which we’ve been using for the past year was much better than the newly released one.

Also, in the new interface there’s less on the page, forcing you to scroll down in order to see the transaction info and Amex Offers. And it’s a bit harder to find the statement history (one less option).

I keep the old interface bookmarked and use that one exclusively until Amex fixes the Amex Offer issue, at the least. I’ll probably keep using it beyond that for the ease of switching between cards.

For the record, I believe original credit for this link goes to Dansdeals who posted about this a year or two ago to circumvent some other problem that people were having at the time.

Disappearing Amex Offers

The bigger issue that people have noticed with the new interface is that when you use an Amex Offer on one card, it disappears from other cards in the same login. When you use the old interface link, however, it shows all the offers saved properly.

Evidently, the offer is still properly associated with the card, just the new interface drops it from showing (probably unintentionally). There’s also confirmation of the offers working properly.

Thanks to Milestomemories and Frequentmiler for bringing this to our attention.



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joe
joe

YES

Elias
Elias

YEEEEEEEESSSSSSSSSSSS!! I noticed the amex offers dissapearing too and at the beggining I panicked thinking they had change the way it worked. But using the mobile app I was able to see the offers still in my card.

joe
joe

thanks for the link to the old site i’ll bookmark it.

captainsave
captainsave

I hate the color scheme also. Makes it hard to look at all the offers.

physixfan

Hey Chuck, could you add a credit to our post: https://www.uscreditcardguide.com/dont-like-the-new-amex-account-design-heres-the-link-to-a-very-old-design/
We posted the link first on the internet. Thanks!

MD
MD

This seems pretty petty.

William Charles

It’s ok, me and physix are in regular contact and talk about this sort of stuff all the time. This time he is just misinformed on where Chuck got the information. Happens to all of us 🙂

TJ
TJ

Yes I logged in today and it’s horrible! I hate that it’s “app” like.

Dan
Dan

Exactly! This is my issue with most of these new website interfaces

TJ
TJ

Chase’s website too but I can tolerate it more.

Levy Flight
Levy Flight

You can get to the old Chase website from the online link at the bottom of their landing page. I hate the Amex layout also. Sent a customer comment to that reguard.

Rene
Rene

You’ll see more of this, for the simple reason that it’s much cheaper to have a mobile website than having a desktop site and a mobile app (for each major OS). The majority of traffic is mobile. Desktop is dying, despite any personal habits any of us may have.

Credit
Credit

If nothing is broken why change it?

Rene
Rene

Haha. Could be the “Yahoo” slogan.

Randy
Randy

Nope. I HATE IT MORE!!!

Pam
Pam

Yes I hate it!😡

Simon
Simon

btw, am I the only one who sees only the primary cards but not additional cards with the same login? I added several additional cards so that I could use all those amex offers. now with the new site, I can only see the primary cards.

Ka Tam
Ka Tam

yea, you can no longer do the sync and save offers on ur AU cards if you linked them to the same login. In the past, you could do it by doing the multi-Tab trick, but with the new interface, you can’t do it.

Rod S
Rod S

Over the past few months, I’ve told different bankers that AMEX has the best interface to view and pay credit card accounts. I will NOT be able to give that excellent recommendation now that the new AMEX interface has rolled out.

The new interface is a drastic step in the wrong direction. I can’t even see all of the account balances on one screen. Now, I have to click on each card individually to see balances.

Jake
Jake

The only thing I can’t stand is that sometimes it gets stuck on one card and won’t let me switch to any others unless I log out and log in again.

Lantean
Lantean

it’s just terrible… makes me wonder if Amex is trying to annoy all customers and get out of the credit card business.

William Charles

Lol what business would they be in if not credit cards?

Lantean
Lantean

haha
i wonder! they have become so customer unfriendly… who knows what they are up to!
hahaha

pf
pf

It won’t work if Privacy Badger is enabled; so it’s doing more spying on you.

DaWoodMan1
DaWoodMan1

So here’s a question…

If I use a different login username for each card that I own, I’m avoiding the two problems that occur by having all the cards on the same login username, namely:
1. Amex Offers only being targeted to one login username
2. Transitioning from card to card isn’t a problem because to transition you just log out and back in under a different username.

Plus if I’m not mistaken the only way to SYNC Amex Offers automatically to as many cards as possible is if each card is under a separate login, which is then linked to separate Twitter and then to a separate email.

So wouldn’t it be advantageous to use whatever interface you like the most BUT still have each card under separate login usernames?

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