American Express Suffers Issue With Autopay Feature, Charging Late Fees

It seems there is a widespread issue with American Express’ autopay feature not working correctly. Because of this issue cardholders are being charged a late fee as no payment was made and points are forfeit for the month across affected cards. When contacted American Express front line reps are saying they are aware of the issue and that it will be rectified. If you are affected by this issue you can call and get it immediately fix, but I suspect an automatic fix will be provided at some point. We have contacted American Express for comment.