Hawaiian Airlines Makes Zero Notice Change To Award Charts, Moves To A ‘Range’ Award Chart
Hawaiian Airlines has today made changes to the award charts used, no notice has been given for this change and the new pricing is now in effect. Hawaiian is also moving from having a fixed award chart to a dynamic award chart of sorts (there is still clearly defined maximum and minimums for each tier). The new award chart is as follows:
There is also this discounted award chart that is available to Hawaiian credit card holders and elites:
The old award chart is as follows:
Our Verdict
Some fairly massive devaluations here, I always find it particularly disappointing when loyalty programs make these sorts of changes with absolutely no notice. How am I supposed to have any sort of trust in a program that will fundamentally change how much miles are worth without any sort of notice at all?
Hat tip to TPG
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I guess they don’t need your trust, they just need you to use it or maybe not? LOL
Earn and burn, people
Only points worth saving are bank points because there are several avenues of redemption. Airline and hotel points are best left up to speculation.
Hilton is still good since they just throw points at you for everything.
Aloha Hawaiian and my Barclays card.
was that a hello or a goodbye?
I agree. This is really poor customer service by Hawaiian Airlines. And the fact that they (HA) try to spin it as a positive for the customer is especially appalling.
They are trying the same UA-BS, its positive my @$$. Screw you Hawaiian airlines. As Bank Insider said above, Earn and Burn
It’s hard to tell from a quick skim, so I may have missed something…
It looks like the lowest levels saver extreme of economy and the business/first match the minimum/maximum redemptions as the old chart. What seems to be higher is the flex economy has the possibility of being higher.
What will probably matter to most is whether availability on the levels stays the same or changes, and how many tiers in between it has going forwards, which isn’t something that we can tell from just the chart.
Don’t hold out hopes, but at least it’s not a guaranteed devaluation if you are typically able to hit the cheapest within the fare classes.
Just use southwest now. Anyone flying Hawaiian on a revenue ticket should opt for JetBlue points that don’t expire instead.
Ehh why would anyone visit crappy hawaii…no thanks
Ehh, why would anyone listen to your crappy comment…no thanks
I suspect they made these changes ahead of the published chart. I was looking at flights between Hawaii and East Coast within the past couple weeks and the cheapest award flights aligned neatly to the new chart.
Those award charts have been on HA’s website for a week or two now, and anyone who didn’t already know that this is not a program to be trusted has not been paying attention.
If you saw an unannounced award chart change, why didn’t you say anything?
I’m not a journalist or a blogger, just a guy who flies interisland a lot, and I didn’t pay a lot of attention other than to notice that they’d raised the upper end of the ranges they’re charging. I have said my piece on Hawaiian Miles here before: it’s a low-value program that should be avoided by anyone collecting miles through credit card spend. But apparently Barclay’s commissions must be pretty good, so when HA calls up TPG, they post something.
(No slam intended against you or this site. You provide a lot of value. But I’m not interested in taking on the job of warning the world about HA’s mileage program when there are so many better-funded mouthpieces out there hawking their credit card.)
William, Chuck, et al are able to provide content for this site without use of affiliate links, and therefore are able to remain more objective, thanks in part to active readers who email them tips for changes and new deals happening in the world of banking/credit cards.
While you’re certainly not obligated to notify them when you learn of an offer or devaluation, it is a helpful and courteous thing to do, which benefits DoC’s content-creators, as well as readers. DoC’s articles have helped me save and earn so much money and points, I jump at the chance to email them a heads up on any relative content, or to provide DPs in comments, and I’d encourage you to consider in what ways this site’s writers have helped you, next time you have the opportunity to give them the lead on a story.
I recall that Hawaiian recently allowed members to redeem their miles for Hawaiian Air gift cards at a penny a mile. It would seem like that would almost always be a better deal than their award chart, especially inter-island. But I guess that was a short term promotion?
Yes, short term
Trust them by being loyal to their compositors;)
How to kill your award value when SW just killed your normal value