Posted by William Charles on April 23, 2019
Airline Rewards

Published on April 23rd, 2019 | by William Charles

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Hawaiian Airlines Makes Zero Notice Change To Award Charts, Moves To A ‘Range’ Award Chart

Hawaiian Airlines has today made changes to the award charts used, no notice has been given for this change and the new pricing is now in effect. Hawaiian is also moving from having a fixed award chart to a dynamic award chart of sorts (there is still clearly defined maximum and minimums for each tier). The new award chart is as follows:

There is also this discounted award chart that is available to Hawaiian credit card holders and elites:

The old award chart is as follows:

Our Verdict

Some fairly massive devaluations here, I always find it particularly disappointing when loyalty programs make these sorts of changes with absolutely no notice. How am I supposed to have any sort of trust in a program that will fundamentally change how much miles are worth without any sort of notice at all?

Hat tip to TPG



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Jieyu
Jieyu

I guess they don’t need your trust, they just need you to use it or maybe not? LOL

Bank insider
Bank insider

Earn and burn, people

Dylan
Dylan

Only points worth saving are bank points because there are several avenues of redemption. Airline and hotel points are best left up to speculation.

cowsareverywhere
cowsareverywhere

Hilton is still good since they just throw points at you for everything.

John
John

Aloha Hawaiian and my Barclays card.

artgriego
artgriego

was that a hello or a goodbye?

Aloha808
Aloha808

I agree. This is really poor customer service by Hawaiian Airlines. And the fact that they (HA) try to spin it as a positive for the customer is especially appalling.

Tom
Tom

They are trying the same UA-BS, its positive my @$$. Screw you Hawaiian airlines. As Bank Insider said above, Earn and Burn

qmc
qmc

It’s hard to tell from a quick skim, so I may have missed something…

It looks like the lowest levels saver extreme of economy and the business/first match the minimum/maximum redemptions as the old chart. What seems to be higher is the flex economy has the possibility of being higher.

What will probably matter to most is whether availability on the levels stays the same or changes, and how many tiers in between it has going forwards, which isn’t something that we can tell from just the chart.

Don’t hold out hopes, but at least it’s not a guaranteed devaluation if you are typically able to hit the cheapest within the fare classes.

Mike
Mike

Just use southwest now. Anyone flying Hawaiian on a revenue ticket should opt for JetBlue points that don’t expire instead.

Jr
Jr

Ehh why would anyone visit crappy hawaii…no thanks

Anonymous
Anonymous

Ehh, why would anyone listen to your crappy comment…no thanks

Austin
Austin

I suspect they made these changes ahead of the published chart. I was looking at flights between Hawaii and East Coast within the past couple weeks and the cheapest award flights aligned neatly to the new chart.

WrightHI
WrightHI

Those award charts have been on HA’s website for a week or two now, and anyone who didn’t already know that this is not a program to be trusted has not been paying attention.

iahphx
iahphx

I recall that Hawaiian recently allowed members to redeem their miles for Hawaiian Air gift cards at a penny a mile. It would seem like that would almost always be a better deal than their award chart, especially inter-island. But I guess that was a short term promotion?

Nick
Nick

Trust them by being loyal to their compositors;)

W
W

How to kill your award value when SW just killed your normal value

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