Posted by William Charles on September 30, 2018
Hotel Booking

Published on September 30th, 2018 | by William Charles

4

Hilton Makes Small Changes To Best Price Guarantee

Hilton has made changes to it’s Best Price Guarantee program. The updates are as follows:

  • If you find a lower qualified price for the same accommodation and terms at any point before your reservation is made, or up to 24 hours after making your reservation through one of the official Hilton booking channels, you can submit your claim by filling out the online form or calling our Hilton Reservations & Customer Care center directly. If we can verify your claim, we’ll honor the lower price AND take an additional 25% off the room rate for each night of your stay.
  • Claims previously required completion of an online form and the inclusion of an existing Hilton reservation number to process. We’re now encouraging guests who have yet to book their stay to contact Hilton Reservations & Customer Care directly and submit their claim over the phone.
  • We are also now accepting same-day claims. Until recently, we would only match a lower rate for day-of arrival. Now, in addition to matching the rate, we will also apply the 25% discount. For same-day reservations, guests must contact Hilton Reservations & Customer Care directly and submit their claim over the phone.



4
Leave a Reply

avatar
 

  Subscribe  
newest oldest most voted
Notify of
Tienan Li
Tienan Li

Sounds like a good revision. A faster communication by calling is exactly what BRG needs.

Dan
Dan

Now if only I can get Chase Booking Service to match these rates…

Adam
Adam

I’ve found that TravelZoo Sales trigger this.

jill zwiebel
jill zwiebel

Price match is flat out fraudulent claim, misleading, and at best misrepresentation.
Gold member 20 years, telling you they won’t honor it. I meticulously and methodically tested this policy and they never honor it, they have a million loopholes and when they run out they will deny it saying it is “opaque”.
There should be a class action against them. Everyone who they denied a claim to should make reservations and repeatedly cancel everytime they find a Lower rate and do it OVER AND OVER till their hotels have no clue how many rooms they will left unsold!

Back to Top ↑