Hotels.com has sent out an e-mail to loyalty members stating:
- Expiration of any collected nights or reward nights due to expire between April 1st, 2020 and December 31st, 2020 have been paused
- All Gold & Silver members that are up for renewal between February 1st 202 and January 31st, 2021 will be extended for an additional year
- More time will be given to qualify for Gold or Silver membership, now based on the previous 24 months instead of 12 months
Previously Hotels.com had been manually extending certificates by one year, I imagine that is no longer the case.
Hat tip to TheSultan1