Posted by William Charles on January 11, 2020
Airline Rewards

Published on January 11th, 2020 | by William Charles

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JetBlue Reduces Compensation For Delays

At the start of the year JetBlue made changes to their ‘Customer Bill of Rights’, customers that have delayed flights will now receive reduced compensation:

  • Delays of 3-3:59 hours: $50 credit (previously $75)
  • Delays of 6 or more hours: $200 credit (previously $250)

I personally prefer the more generous EU compensation system for delays but it’s still disappointing to see JetBlue make reductions in the compensation offered.

Hat tip to Flyertalk via reader AJ



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Sexy_kitten7
Sexy_kitten7

That’s amazing. I wasn’t aware any US airline had a publicly published delay compensation chart! Win win. Keep the customer happy and drive additional business.

Charles
Charles

Wow. This thought is impossible to follow As logical. $50 for a 3h59m delay? You must love the race to the bottom.

This is absurd. Those figures are beyond pathetic. Shame on you JetBlue.

Kevin
Kevin

Totally right, because logically speaking, JetBlue is absurd, pathetic, and shameful for promising compensation while the rest of the US airlines offer none. They ought to know that offering something is clearly worse than offering nothing.

Matt Katakis
Matt Katakis

Sounds like you’re in favor of the reduction.

Brain Dead
Brain Dead

Username checks out.

Norveeejan
Norveeejan

Got €600 x 2 (after a few months using their own claims process) when delayed 6+ hours due to a mechanical issue with Norwegian back in 2017, nearly paid for our trip. Wish the US would adopt EU-style protections for passengers. Then again, Norwegian was nearly bankrupt in 2019. Maybe they had too many delays (wink).

Scott
Scott

Correct me if I’m wrong but it would require an act of Congress to implement delay / change fee penalties on the airlines. Based on inept Congress is and how powerful the airline lobbying industry is the chances are slim to none.

Norveeejan
Norveeejan

Exactly, Scott. Not expecting it anytime soon.

Chris
Chris

Shame

GoT
GoT

Shame! Shame! Shame!

Alex
Alex

Was wondering if there is an article that we can find about other airlines. The one I fly a lot is Southwest and they are always tardy.

Raylan
Raylan

I’ve gotten $100 Luv vouchers each of the last two times my WN flights were delayed. Each was delayed about two hours.

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