Published on January 5th, 2016 | by Chuck28
Retention Offers: Keep this in Mind When Calling Citi
Citi continues to wow us with retention offers and many of us have been able to maximize rewards utilizing these offers.
- Check out our comprehensive post Retention Bonus Rules & Tips For Each Card Issuer – Get More Than One Bonus Each Year
- See also some of my experiences in this post My Retention Bonus Offers & Lessons Learned
The way I’ve been always doing this is telling the automated system that I want to close the card; this automatically gets me directed to the retention department and they’ll usually have some nice offers available.
Numerous reports today on Reddit indicate that Citi is no longer redirecting calls automatically to the retention department – they’ll just close the card using the automated system after you confirm that you want to close the account.
Most of the reports refer to the Platinum Select card; it’s unclear if this is now the case for all other cards as well.
When calling in for retention, go through the front-line customer service and ask for a retention specialist. Or tell the automated system that you want to close the account and see if the system transfers automatically.
Main thing is not to confirm that you want to close the account – unless you really do.