The new Chase Sapphire Reserve rollout isn’t going all that smoothly. Yesterday, we reported on users who cancelled their applications, but got the card anyway.
We’re now hearing from readers who were approved for the new card, and are seeing many outdated card details:
Update: I believe these issues are only for those who applied via referral link.
- Seems everyone/most are seeing the old card design and benefits initially upon approval. It seems that once card is delivered/activated/whatnot/few-days it gets updated with the new benefits, and you’ll see all of the correct details and benefits. If anyone is not getting this to update after a few days please let us know.
- Seems everyone/most are seeing a $550 in the card disclosures that come with the physical card. Presumably when the actual charge posts (I believe it’s the first day of the next calendar month) then it’ll post as $795.
- Seems everyone/most are seeing the 60,000 bonus on the bonus tracker. Hopefully that will get updated eventually, but Chase support hasn’t been helpful, per one reader who tried messaging them.
I PC’d an old 5% Freedom to CSR the day before the changes. Card showed in my account. Then 24 hours later I checked again, and it had been downgraded to a CFU. In the mail came a CSR on CFU letterhead. None of it makes any sense and I asked the EO to investigate after getting nowhere with reps.
nice. but no need to get EO involved. thats pulling a lifeline for a non-life-threatening emergency. u just did PC. no SUB. but u should watch the AF + benefits. online account will most likely be accurate. but did u get old CSR design? do u see any benefit trackers in the CF profile page?
dammit. i shouldve known to move faster on zero day vulnerabilities. tons of PUJ testing already but i didnt participate.
clearly chase didnt fully test all app channels given their massive org. all call centers, underwriting, algos, etc must be all slammed. essentially its DDoS. perfect firestorm.
i should PC my cards and see if i can do MDD or double app personal/biz same time and farm all the SUBs during this chaos.
sounds like referral channels still link to old CSR. which means its possible to still get old T&Cs if thats part of ur overall strat.
i still wanna see DPs of those who PC into new CSR before 23rd and see wat card design u get and wat benefits. but what if OG CSR holders ask for card replacement now? do we get new or old CSR design? will that trigger new benefits before OCT?
saw this vid from mark reese. super interesting DP. but not sure why he didnt PC down and app for new CSR vs getting rejected.
youtu.be/DRteHvxtkvA
No one has figured away around the pop-up as yet. Is that correct?
huh? what do u mean? i think u should just read more DPs.
This happened to P2 after applying via my referral link. Approved on 6/24. Hit MSR, it’s now showing 65,000 points pending. Tried messaging Chase who have been less than helpful. Not sure the best way to get it resolved.
Chuck
cfbp… oh wait, nm.
best way to get this resolved is to just wait. more info will come out soon.
What a shitshow.
fuck. i know. now im thinking how to move since i see the house burning. i gave chase too much credit. shouldve known to move on zero day vulnerabilities much sooner.
There are no referral links available for the Biz Reserve, correct? P2 tried to refer me using their CSR, but while that link does show a button for the Biz CSR, if I follow it, it doesn’t look like it include the referral link in the address bar.
frequentmiler.com/referrals-to-from-chase-sapphire-reserve-restrictions-for-too-many-referrals
Ah, thanks. Sounds like it’s just a question mark for everyone right now.
I downgraded my reserve to the preferred over a week and a half ago but my account still shows all of the reserve info. It has the picture of the preferred, I have my new card and have been using it. I guess Chase is having all kinds of problems right now.
I downgraded my reserve to the preferred a week and a half ago, and my account still has all of the reserve info on it but has the picture of the preferred. I’ve already received my new preferred card in the mail and have been using it. Chase is having many problems.
I just signed up for CSR for P2. The application got approved without any pop up, and the customer service is saying that there is no sign up bonus on the account, had to push her to inquire more about it and she said that it should show up in 24-48 hours.
Applied via referral link yesterday morning. App went pending, then an approval email showed up 10 minutes later. All new benefits showed up as expected in the app, and the SUB tracker showed up this morning with the 100k/$500 SUB.