Posted by Chuck on August 28, 2017
Credit Cards

Published on August 28th, 2017 | by Chuck


It’s Official: Chase Updates the Terms to Indicate Sapphire Family Limitation

Earlier today we posted about the memo being circulated to Chase bankers indicating that all Sapphire cards are considered one family for the purposes of getting signup bonuses and for holding two Sapphire cards. It’s now official with the updated terms showing that all Sapphire cards are considered one.

Sapphire Preferred link, Sapphire Reserve link

The product is not available to either (i) current cardmembers of any Sapphire credit card, or (ii) previous cardmembers of any Sapphire credit card who received a new cardmember bonus within the last 24 months.

I still see the old terms at one link, but it doesn’t matter much since – as per numerous data points – Chase has been simply denying any Sapphire cardholders who apply for another Sapphire version. It’s well within their rights to decide if they want to issue another Sapphire card to a customer.

There is one odd data point of an approval for CSP yesterday and CSR today. Only thing I can think is that the Chase system didn’t fully update them as a new cardmember. Or else, maybe, since they didn’t yet get the bonus, a quirk in the system is allowing them to get approved for both. In any case, this can be a small loophole in the new terms by applying for both within a day, but then again, who knows if this person will or will not end up getting both bonuses.

Hat tip to reader Seth

58 Responses to It’s Official: Chase Updates the Terms to Indicate Sapphire Family Limitation

  1. joE says:

    “who received a new cardmember bonus within the last 24 months.”

    Is this date the account opening date or the day you receive the actual bonus points?

    • Chuck says:

      The wording makes it sounds that it goes with the date bonus received. My gut feeling is that it goes with the date card was opened.

    • Sat says:

      It is the date you receive the bonus not the date you receive the card. Read the word carefully “Received a new card member bonus within the last 24 months”.

  2. jasmine says:

    FU CHASE is all i CAN SAY.

    • Ferris says:

      Relax, it’s just a game. We are gamers, there will always be new chances for as long as Americans are ridiculously addicted to debt and getting whatever they want.

    • > FU CHASE is all i CAN SAY.

      We’re glad you enjoy our FU product – Chase

    • Dave says:

      I agree that the Freedom Unlimited is a great product, but I actually prefer the regular Freedom.

      • Elmer says:

        Just wait ’til they make you choose just one Freedom family member too! Good times ahead!

        • Mark says:

          Doesn’t mention “Freedom family”, but DOES say you’re only eligible if you don’t already have that card on the Freedom app page.

      • Mark says:

        Yeah, I’d rather have multiple regular freedoms instead to up the $1500 cap. The Freedom page has similar wording that you’re not eligible for the product if you already have it or have received the bonus in 24 months. I wonder if they’ll still allow product conversions to multiple freedoms. Now that I can’t add a new Sapphire preferred though, I don’t have anything I can convert to another freedom.

        I guess maybe in another ~14 months I can try to convert my existing Reserve to another freedom and then apply for a new Reserve a couple months later.

  3. Kenneth Hsu says:

    On the referral page, “This product is not available to either (i) current cardmembers of this credit card, or (ii) previous cardmembers of this credit card who received a new cardmember bonus for this credit card within the last 24 months.” Should I apply now?!

  4. JTS says:

    Chase 5/24 cards are as good as dead to me anyhow, will never be below 5/24 and now there’s even less reason to hold back on apps to drop back down to <5/24.

  5. jana says:


  6. NinjaX says:

    sigh… SMH.

  7. AnameOfaguy says:

    Any guesses as to what this will mean for referrals? Will a Preferred holder be able to refer to the Reserve?

  8. Dan says:

    Chase copied CITI…

    • NinjaX says:

      everyone will copy everyone as they all read these public boards. nobody should be surprised here.

      • Ed says:

        Indeed. It’s been made easy for them. Certain blogs and forums reveal way too much about everything (not talking about this one or this particular topic). What people have to realize is that corporations have people who read what’s on the internet just like anyone else. If you find a way to benefit in some game type system, know that you aren’t alone and that the first few that discover it will wisely keep it to themselves so it will be tolerated longer. Once someone outs it publically, it dies sooner than it would have. Again, not talking about publically outing a bank memo, which will be made known by the bank anyhow. This particular information about the Sapphire family will be helpful to those who are under 5/24 and had certain plans. I’m keeping the CSR anyhow and had no plans to try for anymore Chase cards for possibly many years to come unless the 5/24 is relaxed or I don’t see any worthy new cards introduced by other institutions.

    • Bill says:

      No not exactly. Citi will reset the clock from when you open OR close an account. It seems with chase you may be able to keep the card for a year then close it then reapp in a year. If you like the chase card you keep it two years then close and reapp.

  9. tinytavosa says:

    This may be a dumb question, but the changes have me thinking and I was looking at the Ink Cash and Ink Preferred Offer Details and I can’t seem to find any language making you only eligible for their bonuses once every 24 months as has always been the case for most all (if not all) of chase cards. Am I missing something?

    (I realize this has nothing to do with today’s changes, I just didn’t know where to talk and ask… I was thinking of opening another Ink Preferred now that I converted to Ink Cash (I also got an Ink Cash by signing up right before I converted the Preferred), then I thought “oh no dummy, you got the bonus in the last 24 months” but then I looked into the terms and I can not find the restrictive language)

    Here is the card details for the main landing page of the Ink cash: (then click “offer details”)

    and here is a page which does contain the language when I googled for “ink cash offer details” but it shows an old offer of 20k points obviously instead of 30k .. so must be old?

    What gives? Thanks… go easy on me if I am missing the most obvious point ever.. LOL.

  10. Dave says:

    Churning’ ain’t easy.

  11. Jason says:

    No good. Haven’t got any reserve myself. Anyone knows whether an added authorized card holder on someone else’s reserved card would count as an existing card ?

  12. Al3x says:

    What about those who are authorized users but never signed up for the card themselves?

  13. Robin says:

    So I don’t have the CSR (I was over 5/24 during the great CSR sign-up-gasm).
    I do hold the CSP. Have had it for years. Probably got the sign-up bonus 8-10 years ago.

    I’m now under 5/24.

    I’m thinking that I could wait for the next stunning CSR sign-up bonus (likely to follow this move by Chase, methinks, since that would only bring in new folks). Downgrade my CSP first (to FU), THEN apply for the CSR. As long as I’m confident that I should qualify based on 5/24, credit-worthiness, etc., I’m thinking this will all work out.

    I’ve been on a steady diet of cards that don’t count against me for 5/24 for the past 2.5 years and I can fit into my old pre-churning jeans…

    • Jan W says:

      I’ve been on the same diet but, like you, missed the big bonus. Now that I qualify (under 5/24) I was thinking of applying for CSR this week. But I also have a very old CSP. I wonder if they will have a period of time between having no Sapphire and applying with a bonus? I hope you’re right about an increased sign up, but I worry since their initial offering was overly successful and it is being seen as a money loser (which will probably just got worse when so many cancel at renewal).

  14. Ghie says:

    What about if u got approved already within last two weeks for a CSP and working on min spend, do u still get the bonus even if u have the Reserve?

  15. Boraxo says:

    Works for me, fewer churners means more bonuses to retain existing customers

    • NinjaX says:

      then you havent been following n00b movements. this will not deter the locust swarm. the new restriction just slows down CSP/R abusers. thats only one product angle.

  16. Jeff says:

    I am so far beyond lol/24 that this change doesn’t affect me at all. Can’t ever get the CSR/CSP anyways.

    In a way I’m happy Chase did this instead, preserves the value of the UR program by making it harder to get a bunch of UR points from several CC sign-ups.

  17. Jay says:

    Gotta wonder if Ink and Freedom families are close behind. On another note, I’ve received a new CSP but haven’t yet met the minimum spend. I assume I’m on steady ground to receive the bonus, correct? I already have a CSR.

  18. RightNYer says:

    Still not clear to me whether the “product is not available” is intended to apply to the card as a whole or just the bonus (since it’s under the bonus subtitle). In other words, it’s not clear whether a person who got a Sapphire bonus within the past 24 months or is a current Sapphire cardholder can apply and get the CSR/CSP, but just not be eligible for the bonus.

    • @Right says:

      No, if you are a current cardholder, no more cards. If you are previous cardholder and received a bonus on it within past 24 months, no more cards. Please see above comment for context.

  19. Cain says:

    Wish I had applied for the CSP last week 🙁

  20. Krysanthus says:

    Applied for CSP early Aug. Was denied for “too many cards opened”. Called recon and told them they were counting my auth user accts. They said “oops you’re right” and conditionally approved me for $10k CL. But passed me to the verification Dept who told me I had to fax in some documents to complete the “verification” step. This was news to me. Faxed the docs, and called back in today. Surprise! We verified you but since it’s after Aug 27th we can’t approve you even though we just made you jump through all these hoops. Asked to speak to the manager. She says she can get me approved for the card but it won’t come with the sign up bonus. So a hard pull for no sign up bonus and another card to tip me over 5/24? No thanks.
    Tldr: Chase led me on for weeks only to deny me under this new “policy change”. Any recourse?

  21. Jags says:

    Being LOL/24 this changes nothing. I’m only getting approved for Chase cards through targeted offers and as long as that continues I don’t really care.

  22. Chris says:

    Never realized there was a plain Sapphire card before. What are the terms and benefits? Looks like only 2x on restaurants and 1x on everything else. I guess applications were closed a while ago as I can’t find much more info about it.

    • Josh says:

      That is correct. 2% restaurants, no AF. Card looks the same as CSP except 1) plastic 2) not saying “preferred”

    • Bill says:

      You can’t app directly for the cs anymore you have to pc to it.

      • Charlie says:

        Does the CS allow you to transfer UR points to airline frequent flyer programs 1:1 like the CSP and CSR? Can you use the Chase travel portal?

        • CtownBin says:

          No, it does not- only cards with an annual fee have that ability. As for the portal- even if there was access, it would basically be useless since you wouldn’t get any bonus on the value. Nowadays, the plain CS is really only used to keep points alive and as a way to facilitate downgrades (eg, sometimes you can’t downgrade directly from CSR to a Freedom, but you can go CSR>CS>Freedom).

  23. Doug says:

    opened my CSP in July 2015. if I downgrade it to a freedom, can I apply for another CSP and get the sign up bonus again?

    I’m 7/24 so waiting until March 2018 when I’ll be under 5/24 again. Plan was to keep the CSP and get the CSR, but since this rule is in place now, should I just get another CSP (and will I be able to without any issues if I do what I wrote in the first part of my question?)

  24. titiex says:

    old link updated with new terms.
    “This product is available to you if you do not have any Sapphire card and have not received a new cardmember bonus for any Sapphire card in the past 24 months. If you are an existing Sapphire customer and would like this product, please call the number on the back of your card to see if you are eligible for a product change. You will not receive the new cardmember bonus if you change products.”

  25. Sam says:

    It’s been > 2 years since I had PREFERRED card. So I was going to cancel RESERVE card and then apply to CSP. With this language, is it correct that I won’t get bonus now for CSP? Thanks.

    • tinytavosa says:

      I really do not see how the terms suggest that?

      If you do not have any sapphire product when you apply, and it has been more than 24 months since you had a bonus on a sapphire product, you are eligible for the bonus. Someone correct me if I am wrong?

      • Frank says:

        It’s pretty obvious it has been way less than 24 months since he received a bonus for a Sapphire product since the card has only been out for a year.

        • tinytavosa says:

          Mmm… go ahead and reread what he was saying, we are referring to the CSP which has been out for far far longer….If you attempted to read what he said, he had the PREFERRED which was the reason he was questioning the bonus, all I am saying is that he should not have any sapphire cards opened when he applies for the CSP again… lol,

          Maybe add relevant information and read a little more next time? smh

          • my says:

            To my understanding.1) You can’t have one open. 2) you did not receive a bonus from ANY sapphire product. (In 24 months)

            I say no you can’t.

            Why: you received a bonus for your reserve. and it has not been 24 months.

            So CSP or not a bonus for the Reserve was still received before 24 months.

            (Hopefully I read it correctly if not please correct me)

  26. Sammy Banks says:


    I just wanted to check regarding the Chase sapphire reserve travel credit for 2017. I had enrolled in CSR last year in November and annual fee was charged on 12/01.

    They didn’t provide me $300 last year due to some fine print which i missed of using travel credits before last statement of calendar year. My CSR statement is on 24 rd of every month and believe the annual fee will be charged on 12/01 this year as well. Can i cancel the credit card after the last statement by redeeming the travel credit or thats not possible. I am really upset with Chase since they didnt let me use the travel credit due to fine print of using travel credit before the last statement.

  27. V says:

    So if my gf signed up for the CSR last year, downgrades it to say the freedom, she would not be eligible to then apply for the CSP bonus because of receiving the CSR bonus last year? Is that correct?

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