Update 2/21/19: Seems like everything has posted now.
Update 2/20/19: People are reporting that this has now been fixed. Looks like only some purchases (e.g those counting towards sign up bonuses) have been fixed. Whereas others that give credits haven’t.
Many people have reported issues with rewards, credits, and bonuses from purchases on American Express cards made on January 31st. Apparently, some sort of system glitch caused the purchases not to count for any sort of reward or offer. Far as I’ve heard, the issue affected January 31st only, not before that or after that.
Some people didn’t get a signup bonus based on spend made on that day (it might be that spend made on that day won’t trigger regular rewards either). And some people had airline incidental purchases made on that day which have not yet been reimbursed. Some haven’t gotten their dining credit. Some haven’t gotten their Saks credit. I haven’t heard whether the issue affected Amex Offer credits from purchases made that date.
It might not be worth contacting Amex yet since reps will likely just say that they have 6-8 weeks (or some other number) for these things to show up. A reason to contact them would be to ensure they are aware of the issue. I usually take the lazy route and give it a couple of months before taking action.
In any case, if you had a large reward due for a 1/31 purchase, keep an eye out to ensure it comes through.
amex delta points posted today after meeting msr 2-3 weeks ago
Southwest gc reimbursed on Plat and Aspire today. Transaction date of yesterday 2/20/19.
Saks credit from 1/31 finally posted this morning.
$200 credit for 01/31 Southwest gc purchase finally posted this morning.
Me too. And a $100 too.
My missing $10 credit and 20% reimbursement for new gold card showed up. Missing from the 31st.
Finally my Grubhub dining credits posted this morning so seems they are fixing that as well.
I bought 6x Delta $50 eGCs on 1/31/2019 (4×50 for Plat, 2×50 for Gold). Haven’t received credits yet.
I just checked again. All 6×50 credits have arrived today!
Great news!! My travel credit from Jan 31 just came through today.
My airline credit which were not posted earlier are now tracked in the benefits section. Expect the credit to post in couple of days
As did mine.
Makes sense why I did not get credit for the free Hilton night for spending 15k on my Ascend. I crossed the threshold on 01/31 and my free night spend tracker still shows 13.5k