Posted by William Charles on March 12, 2019
Misc

Published on March 12th, 2019 | by William Charles

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[Rumor] Chase Won’t Book Cruises Past 2019 (For Now)

Several readers have been told by Chase customer service representatives that they are unable to book cruises past 2019 (e.g any date from January 1st, 2020 onwards). This was first noted by AbsentMindedNerd on /r/churning almost a week ago but given that multiple readers have now been told the same thing I thought it was worth posting.

As far as I’m aware Chase still uses Connexion for cruise bookings, I suspect this inability to book cruises past 2019 is part of the switch over to Expedia. I highly doubt that cruises would be removed entirely as usually the commissions on these bookings are quite high.



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Bob Roberts
Bob Roberts

So is the removal of Disney and now this some sort of stealth devaluation?

MoreSun
MoreSun

Yep. Limiting options for redemptions so people redeem slower or opt to cash out for less is definitely a deval of UR.

Scott
Scott

The switch to Expedia has resulted in worse deals on car rentals. I don’t use the Chase portal for booking travel nearly as much as I used to do.

Greg N
Greg N

MUCH worse for car rentals now. I used to think, this isn’t an amazing deal (although sometimes they had really good prices for a minivan or suv when everyone else was higher) but I’ll use my UR points and save the cash. Now the rates are so high I can usually save $100 or more booking elsewhere and I haven’t booked a car since the switch to Expedia.

miafll
miafll

For all the flights involves international carriers and hotels outside US, UR portal jacks up the prices from 5% to 15% in all my search.
Domestic flights do not have padding.

The advertised 1.5x on CSR is in theory only when you try to book flights / hotels outside US.

Even the prices shown on UR are higher than on Expedia and I was fed like others, that because the “inventory gave to UR is different than gave to Expedia”.

It is a stealthy devaluation since the Connexions days but just getting much more pronounced with the “powered by Expedia” hype.

I was able to book a Celebrity cruise at the same price shown by Celebrity but I was not able to get UR see a Princess cruise that was readily shown on Princess website to the Public, i.e. no need to be past passengers to see the price.
For Princess cruises, what shown on Expedia are consistently HIGHER than on Princess site or Vacationtogo site.
Holland America is hit or miss.
Celebrity and RCL seem OK.

qmc
qmc

I don’t know about with the new expedia based ones, or whether it worked for all cruises, but what you could do for princess, at least 18 months ago, was book whatever you wanted on the public princess website, and then transfer your booking to Chase travel, where you could pay with UR.

mary w
mary w

I did that with Viking river cruises also 1-2 years ago. It had the advantage of dealing direct with Viking to select cabin, ask questions, etc. before transferring to Chase before the second payment was due.

miafll
miafll

Do you call Chase to have them take over the booking?
We booked 2 back to back Japan cruises for upcoming April. Diamond Princess 8 days sailing Yokohama to Yokohama, then Celebrity Millenium 14 days TPAC Tokyo to Vancouver the same day – except now Millenium moves its embarkation port from Yokohama to the industrial Tokyo Marine Products Pier! So instead of just walking over from a berth to another berth, now we need to take transportation to the Tokyo industrial pier. Bummer!
The Celebrity Millenium was booked thru UR, identical pricing.
The Diamond Princess was booked thru our cruise agent, with $100 OBC each person not shown on Princess website, nor vacationtogo site.
We paid with AMEX cards each has $100/$500 offer so another $200 off.

qmc
qmc

I had to send a letter (email ok) to princess asking them to transfer the booking to chase’s travel partner (Loyalty Travel).

IIRC, the process went like this:
Made booking with princess over the phone (had some questions for them, so was already on the phone)

Paid the deposit to princess within the prescribed 72 hour hold.

Got info to send the letter.

Called up UR travel, paid with UR. The rules that were told to me were:

You may make only 1 payment with UR, and it must be the FIRST payment. If you make a payment, you can no longer pay with UR.

So, what you might be able to do is pay $500 to the cruise line and then transfer it to pay the remainder in UR, but no guarantees.

Jason M
Jason M

I’ve been wanting to do that April Celebrity Millennium Tokyo-Vancouver cruise for the past three years, but things keep coming up (in 2016 I had $479 tickets for oceanview!), but hopefully next year.

David
David

Seems strange that they would do this, although could just be a bump in the road as they switch booking agencies. Called in to book a cruise yesterday and gave up after I was on hold for over 1.5hrs (never spoke to a human) and I watched the price of the cruise go way up. I hope they get things sorted out.

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