StubHub has updated it’s refund policy for canceled events, previously you’d receive a full refund. Now StubHub is giving people a coupon worth 20% more than the value of the ticket. I personally don’t mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be available. United is doing something similar with their schedule change policy. I guess this gives consumers a true look at how a company treats its customers.
StubHub updated their policy today. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), it’s unethical and likely illegal. pic.twitter.com/onFRrGVh6S
— Darren Rovell (@darrenrovell) March 28, 2020