Update 10/25/21: Further update has been provided, Topcashback is honoring this out of their own pocket now.
Hi everyone,
We’re pleased that some of you have already had updates to your claim, we’re not in a position to update all the claims submitted and wanted to also post a progress update here about what we’ve done to resolve and also to share some info on what happened.
It’s no surprise a lot of you made this purchase, the deal was incredibly lucrative and while TopCashback prides itself on bringing you the very best rates, we have to own up here the 73.5% rate on any online purchase wasn’t what was intended.
The deal was intended to be 73.4% cashback on the cost of a first month subscription costs,  equating to around $11 cashback for our members rather than the large sums of cashback that were expected. This lack of clarity wasn’t something picked up by the team here before or during the rate being live. As soon as it was, the rate was updated down to $11.
As some of you have mentioned in the comments here, this rate was not just something isolated to TopCashback. However, we hope how we’ve handled this situation so far including this update now reflects just what we stand for which is not just fantastic cashback rates.
At TopCashback, we firmly believe in Fair Play, those words continue to be the foundations that drive every decision we make. We understand when you took out this deal, you entrusted us and the rate displayed. It is under that same premise that just owning up to an error is not enough, we need to demonstrate that fair play is far more to us than a buzz word.
It is in that same mindset that we have decided to honor all purchases that HBO have confirmed were taken out. An extremely substantial portion of the rate has come to us here at TopCashback to reflect that demonstration of fair play. While the cost is extremely considerable, we believe it is what is right and what is fair in this situation.
Each of you will receive an update on your claim, if you haven’t already. The transactions we manually added will also be updated accordingly with nearly all of these progressing to payable, the only exception being if HBO have not been able to match up the email you provided on your claim to their system.
Thank you so much for bearing with us with this situation, we remain extremely grateful for the patience, loyalty and trust that has been instilled in us. I hope you find this update informative and most importantly that you enjoy treating yourselves with those funds and any funds you earn with us here at TopCashback
Update 9/30/21: The following update has been provided:
Thank you to all who have been reaching out to us, as a member myself I appreciate that getting cashback situations like this resolved as soon as possible is something we should always put first and be assured many members of the team here are working with the right parties on this right now to bring closure to this situation.We are working with the retailer directly to confirm that all the purchases made through our site met the terms of the offer so we can bring this claim and many others to a close as soon as possible. This offer was incredibly popular so without this confirmation and currently without us being in the knowledge of who kept the purchase and who didn’t, it would be just too risky for us to fast track payment for everyone affected.Our team continue to work with HBO weekly and while it wouldn’t be right to give you a firm timeline without the certainty this will be met, I can personally assure you we are fully understanding of the importance to bring this matter fully to a close
Update 7/14/21: The 73% credits are finally posting as pending to reader’s Topcashback accounts now.
Update: TCB has provided this official statement:
Dear members, we are aware of the issue and currently working on a resolution with the advertiser. Please stand by for further updates.
Contents
The Offer
- Topcashback is offering 73.4% cashback on your first HBO Max purchase.
Our Verdict
Would stack beautifully with the $25 off $99.99 HBO Max offer from AmEx on annual memberships. Even the $149.99 price for ad-free is very cheap after the 73% discount and $25 back.
Reader EH confirmed with Topcashback via support that this 73.4% cashback rate would work on HBO Max annual membership as well, so long as it’s your first purchase. Could be worth trying to get your own confirmation before purchasing, though I don’t know how long the rate will last.
Hat tip again to reader EH
