U.S. Bank Allows Product Changes From Altitude Reserve To Altitude Go

Reader Chris was able to product change an Altitude Reserve card into the new Altitude Go no-fee card. A few notes:

  1. Reports indicate the card needs to be at least one year old in order to do a product change. That’s consistent with what we see from other issuers as well (I believe it’s a legal thing). Reader Chris waited until the annual fee posted, then called in to downgrade to the Go card. Downgrade was processed and annual fee will be refunded.
  2. Only Altitude Reserve can be product changed to Altitude Go. Other cards like Flexperks can not be changed over to Altitude Go (reader’s report).
  3. Presumably you can product change upward from the Go to Reserve as well (though you probably don’t want to do that since signing up for the Reserve directly will get you a better signup bonus).
  4. If you product change mid-year (after the first year) from the Reserve to the Go, you’ll probably get a prorated annual fee refund. Data points needed.
  5. When downgrading from Reserve to Go, I assume you keep all the points, but you will no longer be able to cash them out at 1.5 cents per point. Be sure to cash out everything you have, and then do the downgrade.
  6. When downgrading from Reserve to Go, they’ll issue a new card number, according to reader Chris. (It still should not count as a new card for 5/24 purposes.)

The Altitude Go card is a nice card to have since it has no annual fee, and comes with some nice perks such as $15 annual streaming credit, no foreign transaction fees, and 4x on dining/takeout. Some people won’t feel it worth a new card on their 5/24 record, and this downgrade option is the perfect way of ending an Altitude Reserve relationship, if you decide not to keep that expensive card.

Keep in mind, if you product change to the Go card, you’ll probably never be able to get the sign up bonus on the card, as the terms state: “The bonus is not available to Cardmembers who currently have, or had, a U.S. Bank Altitude Go Visa Signature account.” If you value the $200 bonus, apply for the Go card directly. (The Go and Reserve card are separate, and you can get the signup bonus on each. Each of the bonuses you can get once in your lifetime.)

We’ll add this to our post on Best Downgrade Options & Rules For Each Card Issuer.

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Mj
Mj

Spouse PC’d platinum to Altitude Go

Dylan
Dylan

Did they have to call to do this or were you able to do secure messaging? Looking into doing this too.

Mike
Mike

I tried to PC outside of the 30 day window (screwed up, life got in the way). But they said US Bank does NOT do a prorated refund after 30 days. Talked to manager and got same answer.

Mike
Mike

Just some DP for this card. I got the US altitude reserve card in January this year. I used up all the credits and points for travel. I really don’t see myself traveling next year. I also have BofA Premium Card and earn 2.625-3.5 so I decided to PC the reserve to us Bank cash+. The rep told me that I can either PC to altitude Go or cash+ card. Got a new number and I was told ill keep my credit history with new card. They converted my 950 points remaining into statement credit. Lastly, my statement closed today and shockingly I received $99.99 pro rate annual fee for reserve. It seems it’s for 3 months. I really didn’t expect to get a pro rate. 🙂

Renique45
Renique45

does anyone know if product change is allowed the other way so instead of going from Altitude Reseve to Altitude Go, product changing into Altitude Reseve if you have Go?

Thanks in Advance

J T
J T

P2 downgraded Altitude Reserve to Altitude Go after annual fee posted, and 2nd $325 travel credit used, and just before AF +30 days. New cc number was issued and showed up online the next day. Yet again, had to call more than once to get the AF refunded. 1st call after 1st statement following conversion, was told it would take 45 days from conversion. 2nd call at +50 days (and 2 statements), told “we’ll look into it”. AF refunded 3 biz days later.

TL;DR version
US Bank will blow you off if you don’t fight for the AF refund. This is the fifth AF card we’ve had with them either closed or product changed within their rules, and it was multiple calls, missed deadlines, & changing explanations each and every time before getting refunded. If it wasn’t for being in their banking footprint and siphoning off checking bonuses, and an occasional cc bonus, we would not deal with these idiots.

Josh
Josh

Any recent DP’s? I have 65000 pts and my AF just came due. And spouse already has this card. Was wondering if I can downgrade and then upgrade the card to use my points at 1.5 when I want.

Or if there’s a better way

Manish
Manish

I believe there is an option to transfer points. so transfer the points to your spouse and then downgrade

Josh
Josh

Can transfer 20,000 a year actually

Brian
Brian

I just product changed down mid-cycle (renewal was in January). At least over the phone, they informed me I would not be receiving a pro-rated refund. Will update on here if that turns out to be incorrect.

Leo
Leo

Was just able to PC from cash + to Altitude Go with no issues.

Rachel
Rachel

Leo, does PC from cash + to Altitude Go still give you $200 sign up bonus?

Ryan
Ryan

not Leo, but PC usually does not give any sign up bonus

Blondie
Blondie

Does applying for this automatically downgrade your Altitude Reserve? Or can you have these two cards simultaneously?

Drew R
Drew R

Just downgraded today – at first the rep said Altitude cannot be downgraded but then put me on hold and came back to confirm it can but I would get a new account number. Gave me no issues about the recent $325 AA GC charge that was reimbursed as travel credit three days ago.