Posted by William Charles on December 2, 2016
Credit Cards

Published on December 2nd, 2016 | by William Charles

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What’s Going On With The American Express Airline Incident Credits & MPX?

Since approximately November 23rd/24th people have been reporting that they haven’t received a credit for certain purchases that normally trigger the American Express Platinum $200/Premier Rewards Gold airline incidental credit (e.g MPX purchases ).

This has been an issue pointed on on both /r/churning (in various different threads and multiple times in the daily discussion threads) & on Flyertalk. A few readers have asked what’s going on and if American Express has closed this loophole down or not. Something similar happened last year, although there is a slight difference with the delay this year.

People have had other charges reimbursed since 23rd/24th (including gift card purchases), see these data points:

Honestly it’s too early to say definitively what is going on. I’m somewhat reassured by something similar happening last year, but it is strange other purchases are triggering the offer. At the moment the best advice is to just sit tight and hope for the best.

As always, feel free to share your theories and datapoints in the comments below.



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Jake P
Jake P

I think it has something to do with Amex processing. I redeemed OBC dollars last week, and they just arrived this morning (~5 business days). This is much longer than normal (typically 2 days), so I’m betting a backlog due to the holiday. Here’s to hoping!

Richard
Richard

You need to keep the charges $100 or less for the airline credit. At least with AA airlines, you must get an e-gift card. Physical gift cards will not trigger the credit

It took about 8 days for my Mercedes Benz platinum amex airline credit to post during March 2016. I kept the charges to 100 and got both credits. Do not go over 100 or u will not get the airline credit

Farnorthtrader
Farnorthtrader

Absolutely not true. I have always (probably at least a dozen times) contributed $200 to United gift registry and have been refunded every time, so the amount does not strictly rule out a refund.

Eric
Eric

Is United gift registry some kind of charity? If not, what is it?

TYRONE
TYRONE

Prolly due to the recent amex plat 100k leak, a lot of folks just got their new cards and all tryna spend the travel credit at the same time b4 the year ends and somehow jam the processing. Worst case scenario some newbies might called amex and ask about MPX then they fixed the loop. Let’s hope that’s not the case.

Fan of Doc
Fan of Doc

Prolly dat bro

ranova
ranova

If you believe Amex hasn’t known about this for years, you are greatly mistaken

Tory
Tory

yeah. even TPG posted about it! makes me wonder if amex even cares, otherwise they’d tell him to take it the F down like the 100k plat leak in may.

Hari
Hari

I purchased Amazon gift cards on 21st Nov and it got reimbursed on Nov 23rd……. my friend bought Amazon and eBay gift cards on 28th and waiting for the credits…..

Prathap
Prathap

What is this MPX all about,can u help me understand

PG
PG

I signed up for the MPX, used it once successfully for my MP card and then kept getting declined for all purchases after that. Even tried with a different card. Contacted them via email- the only means of communication they provide and was told that sometimes accounts are locked out for “about two weeks” to protect their customers, and that I shouldn’t attempt to use the app in the meantime as that might prolong the block. How lame is this? I asked (twice now) if there is a way that I can contact them to get it working properly, so that I can use it for my Christmas shopping, as I intended and haven’t received any reply for days.

Annie
Annie

I have the same issue now. Getting declined all the time.

Ka$h
Ka$h

Odd, just used MPX yesterday for a $10 Red Robin purchase.

I also made an $85 purchase on Nov. 26 on MPX but did not get the credits yet..

SS
SS

Make it another one. I emailed them and didn’t even get a response back. Please keep us posted if they respond to you.

Dan
Dan

What are our alternatives for those of us not traveling before 2017?

Fan of Doc
Fan of Doc

Spend money on travel – per the agreement when you signed up for the Plat.

Dan
Dan

I didn’t ask for a snide comment. I am asking what our gift card options are, since that was the entire point of the article.

Fan of Doc
Fan of Doc

Of course you didn’t.
Just pointing out you don’t have many left now.

anthonyjh21
anthonyjh21

You weren’t “just” pointing out. You intentionally were being rude.

TYRONE
TYRONE

Hard to tell whether you were pretending to be helpful or just a douche.

mser
mser

I have not received the credit yet. I bought 2 x $50 Oct 24.

Tom
Tom

I pulled ameriprise Plat and 4x $50 AZ on MPX on 11/21. Credits reimbursed on 11/23.

My wife pulled ameriprise Plat and 4x $50 AZ on MPX on 11/23 and still nothing.

In the past, when AMEX fixed the same issue, did people get their reimbursements processed? Or will I have to repeat the process on mpx?

thershope
thershope

I would repeat that process one more time when others started getting. At least that is what the advice from last year.

Tom
Tom

Not sure I understand your response….so the $200 i already spent on MPX will never get reimbursed? What happened to people last year?

Ed
Ed

I’ve also not had them reimbursed

jcb
jcb

For the gift registry option (which seems to be working), do you have to use the funds for tickets or can you go through the shopping portal? I do see the gift card shop is currently not available, hopefully that will change.

Sam
Sam

Can’t go through shopping portal. Only works on united.com

YRK
YRK

For the e gift card at southwest. Does it need it to be purchased from sw website for the credit to be triggered?

Franholio
Franholio

As a DP, I was unable to use Amex BCE cashback from 11/28 to 11/30. My guess is this is a temporary issue with the rewards/reimbursement platform.

Josh
Josh

I logged into my account and chatted with a rep and told them I haven’t been reimbursed for “charges” on my card. He helped me out immediately. Three gift cards of $100 reimbursed! Try chatting with someone

Matt
Matt

The travel reimbursement for Platinum is only $200 a year.. how’d you get 3 gift cards for $100 each?

jcb
jcb

Were these for MPX Amazon GC’s? Did they ask for details? I’d be concerned trying to defend the transaction showing as “MPX AMAZON.COM” as being eligible for the refund…

Sam
Sam

I hope you didnt say out loud what charges, if you did and it comes under their scanner you will be locked out of 100K MR eventually.

Dave
Dave

Still no concensus on what works and what doesn’t? My family member just received his card and I told him to wait before committing to any airline.

Andy
Andy

Southwest works, AA works, United gift registry works, delta works, mpx does not work.

This is reading Flyertalk over the last week

Amy
Amy

With aa- could you just buy a gift card through their website? We fly them all the time…. thank you!

jcb
jcb

How does the registry work? Can you only use it for flight tickets?

karen k
karen k

Yup, only tickets. United gift registry can’t be used to pay the taxes on a miles ticket.

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