Due to COVID-19 Wyndham has paused points expiration through June 30, 2021. Recently a few readers have e-mailed to say that their points have expired and are no longer accessible. After reaching out to Wyndham’s media team it seems that the issue with these accounts is that their account has gone from ‘active’ to ‘inactive’. This happens when there has been no earning or redeeming of points for a period of 18 months.
Wyndham has been restoring accounts from inactive to active when contacted since the start of the pandemic. However in some cases account holders have been told that this is not possible. This is because historically Wyndham has been willing to restore inactive accounts once as a courtesy upon request. In light of the pandemic though, this policy has was relaxed further so that any account that went inactive during the pandemic (March 1, 2020 or beyond), regardless of past requests, would be eligible to be made active and have its points restored.
Unfortunately some Member Services team members appear to have not been familiar with this relaxed policy, which resulted in accounts not being resorted. Wyndham is working to ensure all staff are aware of this relaxed policy and properly communicating it to members. After speaking with Wyndham’s media team, they have advised us that, over the coming days, Wyndham will be proactively restoring accounts and points for any members they’ve identified as experiencing this issue. Additionally, members with questions, or who need to have their points restored sooner, can is to e-mail [email protected] with the subject line “points inquiry.”
Thanks to the readers that reached out to us in the first case and then Wyndham for helping to resolve the issue.
Thank you – this saved me a whole bunch of expired points
I miss the old Wyndham Rewards when I valued points at $0.03. I was getting paid to stay in their hotels sometimes. The devaluation to 7,500 – 30,000 redemptions killed the Golden Goose 🙁
Remember, there are two kinds of expiration at Wyndham. The 18-month resettable expiration is what is being talked about here. But ON TOP OF THAT, Wyndham is the only hotel program I know that has a 4-year HARD (non-resettable) expiration.
You can reset the HARD expiration of up to 30k points a year by transferring the to Caesars Rewards and back (though it takes many weeks each direction and there’s no online confirmation until it’s done unless you don’t print out the confirmation page when you initiate the transfer).
Yes, but, at least in some cases, they didn’t suspend the 18-month “expiration” when they stated that they suspended expiration of points during COVID. This is what customer service told me: “Wyndham Rewards paused the expiration of points, however they did not pause accounts going inactive as members were able to redeem for gift cards and merchandise.” It’s true that it was possible to keep accounts active but it doesn’t make sense that they wouldn’t suspend that rule as well, so fortunately they are fixing it.
Does anyone know if this also applies to Caesars Rewards? I just lost 120,000+ points.
Caesars Rewards has a totally separate program with a separate expiration policy. It’s just a (bi-directional) transfer partner of Wyndham’s, that’s the only connection of the programs.
CR credits expire in 6 months if no activity. A transfer from Wyndham or taking a survey on Sayandplay extend it. No idea if you can get expired ones back.
Anyone know how to get a frozen account activated again? I took advantage of the doordash/wyndham loophole last year and had a ton of points, but they froze my account
Super 8 here we come!
This is good news, i had 37k points go belly up at the end of Oct. I only noticed because i was considering the Wyndham business card in a Nov application spree. I figured i would eventually plead my case, but with this news maybe i will not need to.