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Jordan
Jordan (@guest_2062904)
May 17, 2025 18:31

The current status: Reps say MCC500CIS doesn’t exist at all and there’s nothing they can do for me (after talking to their back office) nor open a ticket because it’s not a valid promo code. Spoke to 4 different reps in a transfer game and I’m not sure there’s anything else to do with the CFPB gutted.

12/30 account opened online
12/31 wired $20k in
1/15 Bill Pay sent
2/12 and 2/15 Bill Pay sent
4/29 would’ve been 120 days
5/17 called and went round and round that no promo was attached at opening, this promo doesn’t exist (I literally said “just google it and you’ll see the BofA link and screenshots of it. It doesn’t exist today because it expired 12/31”).

Ricki
Ricki (@guest_2065267)
May 21, 2025 13:31

On 5/5/25, a $500 credit posted to my BofA Advantage SafeBalance Checking account (opened 10/8/24) with the description $500 New Account Offers (MCC500CIS)

See https://www.doctorofcredit.com/bank-of-america-500-checking-bonus-direct-deposit-not-required/#comment-2063220

Zach
Zach (@guest_2058648)
May 9, 2025 17:40

12/28/24 – Opened w/ $501 initial deposit
1/24/25 – ACH deposit $14,600 (to meet + exceed 15K requirement)
2/24/25 – Real employer DD

4/28/24 – 120-day maintenance window ended

5/9/25 – $500 bonus posted (I received a text message saying “Congratulations, your Bank of America credit request was approved. View in Online Banking for more information”)

Bonus received 132 days after account open

767
767 (@guest_2050331)
April 26, 2025 23:26

12/18 Account opened
12/30 Bill pay
1/9 $15k deposit
4/25 $500 bonus paid

Nellybby
Nellybby (@guest_2034175)
March 29, 2025 07:19

11/5/24 – opened account
11/7/24 – $100 ach deposit was made
11/20 – $15k deposit was made totaling 15,100

11/21/24 – $40 zelle withdrawal was made
3/14/25 – $500 bonus posted

Ricki
Ricki (@guest_2029091)
March 22, 2025 18:41

Based on reports of when the bonus was paid, they are being paid 3 to 13 days after the end of the maintenance period. The average is 9 days.

RM
RM (@guest_2028640)
March 22, 2025 02:21

11/12/24 Account opened online.
11/14/24 $10 mobile check deposit.
12/9/24 $15,100 in-branch check deposit.
3/14/25 $14,550 pull withdrawal.
3/21/25 $500 bonus credited to account.

bc
bc (@guest_2024517)
March 17, 2025 11:41

11/1/24 account opened
11/23/24 $15150 available
3/05/25 $14500 moved out
3/14/25 morning called customer service was told not meet requirement yet need wait.
$500 post on 3/14/25 afternoon.

Ricki
Ricki (@guest_2025105)
March 18, 2025 01:26
  bc

Please translate: “3/14/25 morning called customer service was told not meet requirement yet need wait.”

bc
bc (@guest_2025235)
March 18, 2025 09:00

3/14/25 in the morning 9am, I called customer service was told by the rep I have not met requirement yet and I need wait.

Ricki
Ricki (@guest_2025421)
March 18, 2025 12:30
  bc

Which requirement had not been met on 3/14/25? The end of your maintenance period and the deadline for completing a required activity was 3/1/25 (= 11/1/24 + 120 days). After 3/1/25, there were no additional requirements to meet, other than keeping the account open until the bonus is paid.

bc
bc (@guest_2026553)
March 19, 2025 14:01

The rep told me i did not send a payment through Zelle® using my newly acquired checking account but i argued with her i did real payroll since Nov. to Feb. and mobile deposit five times and bill pay 10 times. then she said i did not fund on 11/1/24 then i asked to speak her manager then my $500 bonus post.

fdic
fdic (@guest_2027002)
March 20, 2025 01:25
  bc

@bc Dont you love these stupid bitter reps? 🙂

Ricki
Ricki (@guest_2028142)
March 21, 2025 14:55

Neither the CS phone reps nor their supervisors process bonus offers or decide whether you get a bonus.

Bonus offers are processed by the bank’s automated customer incentive system.

CS can look up the status of a bonus offer that was applied to your account in the customer incentive system, tell you what the system says, and even provide a copy of the status report. The status report will show the terms of the offer, your progress toward the bonus, whether the bonus was paid, or why it wasn’t paid.

If you dispute the denial of your bonus, CS will submit a ticket to have your claim investigated by the back office. The back office, not CS, decides whether your claim is valid.

Ricki
Ricki (@guest_2023302)
March 14, 2025 22:27

churn_and_burn Chris Yang Matt 

DP and advice for those still waiting for their bonus more than two weeks after the end of their maintenance period: call BofA and ask them to check the status of your bonus in the customer incentive system.

On 2/5/25 I met all the requirements for the Bank of America $500 Checking Cash Bonus Offer that expired 12/31/2024. Still no bonus. Today I called BofA and learned that the customer incentive system says I didn’t meet the requirements. System gives no explanation. Ticket submitted to back office.

Jordan
Jordan (@guest_2062903)
May 17, 2025 18:30

Same exact issue except… they say MCC500CIS doesn’t exist at all and there’s nothing they can do for me nor open a ticket because it’s not a valid promo code. Spoke to 4 different reps in a transfer game and I’m not sure there’s anything else to do with the CFPB gutted.

12/30 account opened online
12/31 wired $20k
1/15 Bill Pay sent
2/12 and 2/15 Bill Pay sent
4/29 would’ve been 120 days
5/17 called and went round and round that no promo was attached, this promo doesn’t exist (I literally said “just google it and you’ll see the BofA link and screenshots of it. It doesn’t exist today because it expired 12/31”).

Ricki
Ricki (@guest_2063157)
May 18, 2025 12:16

CFPB is not “gutted”!

After getting nowhere dealing with Discover Bank phone reps and “supervisors,” I decided to go over their heads by filing a CFPB complaint against Discover Bank on 5/7/25.

The very next day, I got the following email response from the Executive Office of Discover Financial Services:

Thank you for your recent correspondence to the Consumer Financial Protection Bureau dated May 7,2025. To ensure your concerns are properly addressed, your correspondence has been forwarded to my attention at the Executive Office of Customer Advocacy within Discover.

I am currently in the process of investigating your concerns. A detailed response will be provided to you upon completion of my investigation.

If you have any questions or would like to provide additional information, please feel free to contact meat (302) 317-7019. I am typically available Monday-Friday, 8 a.m.-5 p.m. (ET).

Sincerely,
Chris
Executive Office of Customer Advocacy

Ricki
Ricki (@guest_2063220)
May 18, 2025 14:12

This is a positive Data Point for payout of the $500 bonus for the Bank of America “New Customer Checking Account Offer” (offer code MCC500CIS) that expired 12/31/24.

On 5/5/25, 29 days after the end of the bonus payout period for the offer, a $500 credit posted to my Bank of America Advantage SafeBalance Banking account (opened 10/8/24) with the description “$500 New Account Offers (MCC500CIS).”

The $500 credit was the result of an executive investigation that concluded I was eligible for the offer after two previous investigations had erroneously concluded that I was ineligible.

Since the offer expired 12/31/24, the offer webpage was taken down months ago.
However, I saved the expired URL and a screenshot of the offer webpage.

The CASH BONUS OFFER TERMS are disclosed in the fine print in footnote 1 of the screenshot. Unfortunately, the resolution of the fine print in image displayed by imgur.com is poor. (The resolution of the original PNG file I have is excellent.)

My timeline.

If you applied from the offer webpage, the offer code MCC500CIS should have been applied. Whether or not the offer code was applied, you evidently met the requirements of the MCC500CIS offer. Have BofA look in the customer incentive system for a record for your checking account.

A branch manager gave me a printout of the incentive status report for my new checking account. The report showed an offer that was different from the offer disclosed in footnote 1 on the offer webpage from which I applied. I was not eligible for the offer disclosed in the status report, but I was eligible for the offer disclosed in footnote 1 of the offer webpage.

They were refusing to even look at the offer webpage until I had BofA served with a lawsuit for breach of contract, bad faith and consumer fraud. In addition to the $500 bonus credit, they also reimbursed my court filing and process service fees.

Ricki
Ricki (@guest_2023300)
March 14, 2025 22:22

churn_and_burn Chris Yang Matt 

DP and advice for those still waiting for their bonus more than two weeks after the end of their maintenance period: call BofA and ask them to check the status of your bonus in the customer incentive system.

On 2/5/25 I met all the requirements for the Bank of America $500 Checking Cash Bonus Offer that expired 12/31/2024. Still no bonus. Today I called BofA and learned that the customer incentive system says I didn’t meet the requirements. System gives no explanation. Ticket submitted to back office.

My timeline:

10/7/24 Applied online from the offer webpage for a new Bank of America Advantage SafeBalance Banking checking account. Offer code MCC500CIS was prefilled. 

10/08/24 DAY 0. Opened new, eligible Bank of America Advantage SafeBalance Banking checking account. Deposited $25.

11/06/24 DAY 29. Met the new money deposit requirement with a teller deposit of a $15,000 check drawn from my account at Primis Bank.

11/06/24 DAY 29. Met the activity requirement with a Zelle payment.

11/07/24 DAY 30. End of Funding Period.

11/08/24 DAY 31. Start of Maintenance Period.

02/05/25 DAY 120. End of Maintenance Period.
Met the maintenance requirement by maintaining a daily $15,000 balance during the maintenance period (DAY 31 thru DAY 120).

02/07/25 DAY 122. Withdrew $15,000.

03/14/25 DAY 157. BofA’s customer incentive system says I didn’t meet the requirements. No explanation. Ticket submitted to back office.