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Nathan
Nathan (@guest_2077715)
June 13, 2025 21:44

US Bank DP: Was outside of business hours so I could only close through their automated call system. It doesn’t provide “close account” as an option, but it recognized what to do when I said it. Had to go one account at a time.

Nathan
Nathan (@guest_2075170)
June 10, 2025 09:37

BoA: Tried to close via SM online but was told have to call

MP-The-Law
MP-The-Law (@guest_2071660)
June 3, 2025 14:40

Flagstar opened in branch OOS was required to close in branch

Mark
Mark (@guest_2071427)
June 3, 2025 01:37

DP: Laurel Road Closed via chat during business hours. Agent said account would be “officially closed” within next 2 business days. 6/1/2025

ChannelZ28
ChannelZ28 (@guest_2067677)
May 26, 2025 11:55

I have an interesting DP for US Bank. I had a personal and business checking that I closed at the same time. When I tried to close the personal account online, it told me I had to call.

When I tried to close the business account, it gave me a chat option. Chat then let me close both accounts at the same time.

Jake N
Jake N (@guest_2065470)
May 21, 2025 19:34

Marcus can be closed online. Click into the account >> 3-dots menu >> close account. It will offer to make a final funds transfer / accrued interest to a linked account as well, very convenient.

VK
VK (@guest_2060472)
May 13, 2025 18:11

Just got done with the process of closing my Citi checking account. It can be done over chat, but they try their absolute best to make it as difficult to find as possible.

You have to first ask for a representative in chat, only THEN can you mention you want your account closed. And don’t even get me started with trying to do it over the phone…

CitiSoBad
CitiSoBad (@guest_2074679)
June 9, 2025 12:50
  VK

So infuriating! The chatbot tells you to call in and then the IVR says the account can’t be serviced by phone!!! Thanks for the tip to try to get a live representative on chat.

Alex
Alex (@guest_2057605)
May 8, 2025 15:44

BMO:
Personal could close via chat in Dec 2024
Biz chat said I had to call in May 2025

mjm
mjm (@guest_2055848)
May 6, 2025 12:21

Community Financial Credit Union  (michigan) – Chat in app, very quick no pressure

Marmaduke
Marmaduke (@guest_2049392)
April 24, 2025 15:55

Wells Fargo Personal Checking – Online Banking

Love that you can close this one online instantly.

Jason_08
Jason_08 (@guest_2051823)
April 30, 2025 03:50

How so? Not seeing it online

2nd Header from the Top > Accounts > Manage Accounts > Close an Account

Looks like you need to wait for pending transactions to go through, so if you 0 it out, need to wait for it to go through