Posted by Chuck on October 13, 2019
Credit Cards

Published on October 13th, 2019 | by Chuck

48

Barclaycard Overhauls Card Benefits – Mostly Negative Changes (Begins in November)

[Update 10/13/19: Here’s a PDF with the official PDF Guide to Benefits for a Barclay Uber Visa card. The details are likely the same on Mastercards issued by Barclaycards. I’ve updated the post below the additional details learned the PDF.]

We posted about changes Barclays has made to their card benefits, I thought it was worth going through them in more detail.

It’s worth noting that many of the changes are similar to changes that happened already to all Mastercard cards; however, not all Barclaycards are Mastercards (e.g. Uber Visa), yet it seems that all cards are equally affected by these changes. All changes will take effect on November 1, 2019. Purchases from October 31 and prior can continue to make claims beyond the November 1 change date. We’ll add more details to this post when the more information becomes available or when the changes go live.

The information presented below is based on emails sent out by Barclaycard to cardholders, as well as some information which appeared for some on their card statements.

Removed Benefits

Extended Warranty

Extended Warranty protection is being removed from all cards. Previously, they had standard Mastercard Extended Warranty benefits which extends the manufacturers warranty for an extra year or so.

Price Protection

Price Protection is being removed from all cards. Previously, the Arrival+ and Uber (and possibly some more) cards had a Price Protection benefit where if the price goes down after purchase you get a refund on the difference.

Return Protection

Return Protection is being removed from all cards. (They call this “Satisfaction Guarantee” in the email.) Previously, they had standard Mastercard Return Protection benefits, plus, some cards like the Arrival+ had a special expanded protection; the benefit refunded you in the event you didn’t like the product after purchase.

Purchase Protection

Purchase Protection is being removed from all cards. Previously, they had Mastercard Purchase Protection which refunded you in case of theft or damage to an item within 3 months of purchase.

Trip Delay Benefits

Some Barclaycards apparently had some trip delay benefits. These are now being removed.

Cell Phone Insurance

There’s also a cell phone insurance benefit being added which covers theft or damage to your wireless cell phone (loss is NOT included). You must charge your card to be eligible for this benefit. Call 844-252-7831 to open a claim. You must report the claim within 90 days of the loss, or as soon as reasonably possible, or the claim may not be honored.

  • The maximum liability is $600 per claim, and $1,000 per Covered Card per 12 month period.
  • Each claim is subject to a $25 deductible.
  • Coverage is limited to two (2) claims per Covered Card per 12 month period. Excludes prepaid plans.
  • Excludes Cosmetic damage to the Eligible Cellular Wireless Telephone or damage that does not impact the Eligible Cellular Wireless Telephone’s ability to make or receive phone calls (including minor screen cracks and fractures less than 2 inches in length that do not prevent the ability to make or receive phone calls or to use other features related to making or receiving phone calls).

This benefit is not mentioned in all of their emails (e.g. Wyndham) so it seems only some cards will get this enhancement. Some examples of cards that will have this benefit: Arrival+, Arrival, Rewards, American Airlines, JetBlue+ and Uber cards.

See: Credit Card Cell Phone Insurance Compared – Get $600 In Coverage For Free

Auto Rental Collision Insurance

“There’ll be an enhancement to the Auto Rental Collision Damage Waiver.” Looks like standard secondary collision coverage. Not sure exactly what the ‘enhancement’ is.

This benefit is not mentioned in all of their emails (e.g. Wyndham) so it seems only some cards will get this enhancement. Some examples of cards that will have this enhancement: Arrival+, Rewards, American Airlines, JetBlue+ and Uber cards.

Identity Theft Benefits

Barclaycard is adding identity theft benefits. You get access to an online monitoring dashboard and resolution features that scour the internet and Dark Web for compromised credentials and financial account takeover.

Also, in case of identity theft, contact 844-252-7831. You will have access to a team of identity theft resolution specialists, available 24 hours a day, 365 days a year to help resolve your identity theft incident and prevent further damage. The resolution specialists are native speakers of English, French and Spanish. There is no charge for these services. More details in this PDF.

Roadside Dispatch

There’s also a new Roadside Dispatch benefit. It’s not going to cover any cost from you, it’s just a hotline where they can help you get a tow truck and the like with your paying this everything yourself. Still worth keeping in mind in case of emergency. For roadside assistance, call 800-847-2869. Current fee for a standard service call is $69.95. More details in this PDF.

Our Verdict

In the end, all the shopping benefits are being stripped away (warranty, return, price, purchase), and the only really useful thing being added is the cell phone benefit.

We’re seeing card benefits are being stripped away by most issuers. Barclaycard benefits wasn’t something that people I know used too often, regardless, this seems to be the direction we’re heading in.

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K-Man

I am bummed about the the Price protection removal. This is the only card I had with PP. I can’t apply for anything new also at the moment. Sucks

Charlie
Charlie

Did you find an efficient way to submit price protections? I’m having issues getting hold of the correct department. In theory, it should be done in an email.

MSer
MSer

Who knew those benefits existed? Wont be missed by 99.99% of users. And the 0.01% who did use them likely abused the H out of them.

Frank
Frank

This. I don’t mind them cutting things that are a “waste”. I like Price And Purchase protection but most of the other stuff is garbage and keeps them from offering bigger bonuses

Zorn
Zorn

Don’t fall into this fake trap. There has never in history been an example of an issuer removing benefits and then turning around and offering bigger bonuses as a result. The only people that will be seeing bigger bonuses as a result of these savings are in the C suite.

Staradmiral
Staradmiral

Not garbage. the amount of money from these benefits can be better than sign up bonuses. Having your $1000 computer or laptop, or other electronic replaced or refunded for free is better than most sign up bonuses. As a subscriber to slickdeals I used price protection quite liberally on chase and citi when they had it.

Dicer
Dicer

The liberal use is probably why they cut the benefits.

ed k
ed k

Without bigger bonuses and better approval upon application for those with high credit scores, they will drive customers to other sources of payment, which is already happening. Digital currency (Apple Card, cash and more yet to be seen that will fill in the gaps if they offer better benefits) seems to be the future. Greed of these multi-billion dollar card issuers, whom most were bailed out with our tax money, continues to blind them. Being blind is part of what led to the financial crisis which has had a lasting impact. Also, Congress contributed to the mishandling of our money in years past and some are just interested in their own political careers which stems from having some in the back pockets of other greedy companies (think insurance lobbyists). Something better will come along that we’ll flock to.

As far as these benefits, I don’t care since I protect my trips with travel insurance companies which don’t charge much and have great benefits which I have utilized.

Charlie
Charlie

Count me as one the 99.99%. I’ve never used any of these benefits on any of my cards, and I’ve never made a decision to use a particular card for a particular purchase because of these benefits.

boomX
boomX

Chuck as you pointed out this seems to be driven by Mastercard basically.

Mastercard still has all the benefits for issuers to choose. However, they might have increased cost to provide these benefits. Barclays products mostly are MasterCard and they went with core benefits. So if Visa continues to provide the existing benefits at least on the premium cards, those premium cards will still be better than Amex premium cards (from January 1 2020).

Scott
Scott

Looking forward to information about enhanced rental collision insurance. Though it seems doubtful that a no-fee card (e.g., Rewards) would give primary CDW.

Sam
Sam

does anybody know of any cards that are definitively continuing price protection?

MP-The-Law
MP-The-Law

USAA cashback rewards plus amex still has it as far as I know.

Alex
Alex

Trip Delay reimbursement seems like the most valuable item being removed. If you’re a frequent traveler that could easily have been worth $300-$500 in hotel reimbursements after flight delays. It makes sense, though – not many people seem to choose cards on this basis, and it’s an expensive benefit that’s only valued by a small minority of (probably unprofitable) cardholders. Citi got rid of it too. It’s surprising that AmEx is adding it.

Nick
Nick

a small minority can’t be that expensive;)

Flynn
Flynn

Got the email notice which includes cell phone insurance coming soon with my Arrival (non + version). This would be a nice benefit for a no annual fee card.

Isaac Morrison
Isaac Morrison

FYI – Amex Offer:
Get 20% back on your cell phone bill, up to $50

Save on your cell phone bill online

Get 20% back as a statement credit by using your enrolled Business Card to pay your cell phone bill online directly with a US-based wireless telephone provider by 12/31/2019. Limit of $50 in total statement credits. See terms for exclusions.

Isaac Morrison
Isaac Morrison

Also, one on personal…
Get 10% back as a statement credit by using your enrolled Card to pay your cell phone bill online directly with a US-based wireless telephone provider by 12/31/2019. Limit of $10 in total statement credits. See terms for exclusions.

Jeremy
Jeremy

I have 10% back on cable bill up to $10 per month until 12/31/2019. I have Spectrum internet and Hulu w/Live TV – both have triggered the credit to accumulate $10 total every month for me.

Zorn
Zorn

Gonna make a point of it to use every dollar of that “Satisfaction Guarantee” in October. Wouldn’t want them to think these benefits are “rarely used”.

BW
BW

What’s the point of buying something just to return it though? I fail to see the benefit here.

Matt
Matt

Didn’t the Uber card already have cellphone insurance?

Brandon
Brandon

I have it and yes it does, i’m confused about this as well

Judy
Judy

Yes, Uber already has it. It’s a great benefit. So far it’s paid for two broken screens for my family. Uber also has a $50 benefit paid towards streaming subscriptions (Netflix for me) after a 5K annual spend. Two fantastic benefits on a no annual fee card.

storm
storm

On my Priceline Visa Signature, I’m not seeing anything about extended warranty coverage being removed. Did I miss something? This was on my recent statement:

Changes to your priceline Visa Signature Benefits effective November 1, 2019: Roadside Dispatch benefit is being added to your account. Your Price Protection, Satisfaction Guarantee and Purchase Assurance benefits are being removed…

Bill
Bill

I haven’t gotten my notice for my own Priceline Visa yet, only AA and UPromise so far. Those two cards are both MCs, so maybe Visa retains some benefits? Of course, I’m not holding my breath.

Chucks
Chucks

I have the Priceline Visa and other cards, but haven’t gotten any email notice about the Priceline yet, only the other cards

SamL
SamL

Maybe off-topic, but does Barclays actually even have any of their own cards these days? It seems like they only issue co-branded cards now?

Brent
Brent

They are likely sticking with co-branded cards according to a recent Bloomberg sticker. I wouldn’t expect a replacement for the arrival cards.

Nick
Nick

I believe it was spring 2018 when a little tidbit was buried in their investor PDF regarding the future of the cards. It basically stated that all of the Barclaycard products would be rebranded as Barclays and would relaunch sometime in 2019. I assume the Barclays Rewards, Cash Rewards, Arrival and Arrival + products will return.

Mike
Mike

“ Interestingly, Barclaycard is telling even Visa (Uber) cardholders that they’ll have a cell phone benefit added, so it seems Barclay might have their own program.”

I’m confused by this. The Uber card has had a cell phone benefit since its introduction.

robertw
robertw

It seems that all cards are pulling price protection which started with Citibank. Of course AMEX lied and said customers didnt want or use it. Are tere any cards left that offer price protection of any kind

Matthew
Matthew
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