Giftcard reseller cardpool has made a change to it’s guarantee on purchased gift cards, this went into effect for cards purchased after September 1, 2020.
Cardpool is committed to making our customers happy by offering the highest level of service possible. If you purchase any gift card from Cardpool, we guarantee it will be valid at the merchant and for the dollar amount specified on your order. We make such guarantees for up to 60 days from the date of your purchase. If you are unable to redeem your card for the full amount specified in your order during that time, please contact us for a refund. Our guarantee is subject to a maximum of $1,000 lifetime per customer. The Cardpool Purchase Guarantee is subject to the Cardpool Terms of Use.
The Purchase Guarantee is NOT applicable to gift cards whose issuers or retailers are no longer honoring gift cards, whether due to bankruptcy, elimination of their gift card program, or other causes.
This new guarantee is effective as of September 1st, 2020. For purchases before this date, the only difference is the length of the guarantee, which was 1 year. The term was reduced to encourage you to use the card quickly after purchasing it.
Looks like Cardpool might have been sold as well. Obviously you should always try to use second hand gift cards as soon as possible but it’s ridiculous that Cardpool is trying to frame this as a positive.
Hat tip to GC Galore
I’ve used them for years and they are great until you have a problem. This particular order included two footlocker giftcards ($150 +$30). The $30 gift card worked, but the $150 gift card did not.
I contacted them and they did an “investigation” and said they are not responsible please contact footlocker. A one year guarantee…..is a 1 year guarantee…. I would be shocked if they honor the 60 day guarantee.
Please do not do business with Cardpool. I sold them a gift card in exchange for an Amazon gift card; the Amazon gift card had no value, but they drained my sold gift card immediately. I contacted them about the error and they were totally unwilling to take any responsibility. Another gift card I purchased from them was drained of all value, mysteriously just after the one year purchase date passed. They are a shady, dirty company, regardless of who owns them.
Please don’t sell to them. They rejected 2 of my cards and then when I went to use them, they were drained within days of submission. They denied it but no one else had access to my cards.
I have only sold to Cardpool. A solid second option to raise, and often my first option – no stupid waiting period for travel cards. No issues so far but I am not a bulk seller.
Oh, just checked their current payout options, and they totally suck. $59 for a $100 Walmart GC ? Seriously ? And they removed a lot of brands that they used to buy. Well, buh-bye Cardpool.
$1000 lifetime? Why?
Surprised they are still around. They used to be the best until they got sold the first time.
I share this sentiment 100%.
Raise forever!
I used to hate raise because I’d have card after card with zero balance. I have had almost no issues in a while. Their customer service isn’t the greatest. It’s hard to find the phone number to speak to someone.
I tried selling cards at cardpool and they never paid me for some.
“Isn’t the greatest” is extraordinarily gracious wording.
CardPool’s customer service is absolutely atrocious, and this surprise me in no way
Not good news at all. Off the spend my Lowe’s GC, ASAP.