Posted by Chuck on March 14, 2017
Credit Cards

Published on March 14th, 2017 | by Chuck

35

Chase will Honor 100,000 Sapphire Reserve Bonus for Online Applications from March 11 [Memo to Chase Bankers]

Chase ran into some technical difficulties processing Sapphire Reserve applications on March 11, the final day of the 100k Sapphire Reserve signup bonus offer, and part of the day applications could not be processed in-branch. Many bankers recommended applying online, indicating that they’d manually get the 100k bonus added afterward.

Chase is now sending out a memo to bankers with the following guidelines:

1) All customers who applied in-branch or online on March 11 are eligible to receive the 100,000 point bonus.

2) There is nothing the banker or customer needs to do to get the 100k bonus – all customers will automatically get the 100k bonus once they meet the requirements. No need to call the banker.

3) This is a one-time exception and only applies to applications submitted on March 11.

Screen Shot 2017-03-14 at 12.30.12 PM

In hindsight, there was no reason to go into the branch at all since all online applications will get the 100k bonus, but of course we didn’t know that at the time.



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Peter
Peter

RE: “In hindsight, there was no reason to go into the branch at all since all online applications will get the 100k bonus, but of course we didn’t know that at the time.”

Well the system wouldn’t have had an outage due to volume in-branch if everyone didn’t go in. So therefore online applications March 11 would not receive the 100k if many people didn’t overwhelm the in-branch systems.

Chase is absolutely killing it lately with customer service and support levels with their credit card products! Watching from the sidelines how the various banks/card issuers handle these things allows me to more fully evaluate their overall quality.

Jimbo
Jimbo

It’s amazing to see the differing responses Chase and American Express have to various problems. If AmEx messes up, you get your MR points frozen for four months. If Chase has a problem, they give you the original offer with no strings attached.

AmEx is slowly circling the drain – it’s just a matter of time.

Laura
Laura

EXACTLY what I was thinking!

NinjaX
NinjaX

wow. those two things are not even related. MR frozen is from leaked link and MS. Chase had a glitch which prevented you from applying so they are taking ownership for the glitch. dont get confused dude.

also, n00bs dont even know how terrible Chase can get when they catch you. i would rather have MR frozen and FR and clawbacks than my entire fukn chase portfolio shut down along with family and friends and roommates in a 100 mile radius of my address.

Miro
Miro

I just have to laugh at all the amex hate here, although amex hasnt done anything wrong.

Yep, most people have no clue how bad chase can get.

Mary
Mary

At least Chase will allow you to transfer your points when you are permanently shut down.

lingua
lingua

can you provide some insight on what it takes to get shut down? Thanks in advance

kt
kt

You must be doing some crazy ass sh!t if chase has to shut you down like that. In that case you are pretty much deserved it. Grow a pair and stop whining.

kt
kt

watch and learn, AMEX, watch and learn..

James
James

Amex and Chase are offering these products to make money and not as charity. I’m not a fan of either institutions, but I don’t see anything wrong with Amex clawing back points or freezing points for people who took advantage of a technical error to signup for a larger bonus which was supposed to be for targeted customers only. These type of people remind me of airline travelers who get steeply discounted tickets through currency conversion error on a carrier’s website and then complain when the airline charges them what they would’ve had to pay without the technical glitch.

Mary
Mary

Is that the same as airlines kicking off passengers for made-up reasons, which has happened too many times? Or denying passengers compensation for denied boarding or cancelled flights?

NinjaX
NinjaX

oh i see. you must be friends with CASH ME OUTSIDE… HOW BOW DAT…

Curmudgeon
Curmudgeon

As luck would have it, I had my wife apply online on the 11th. I’ll happily take the extra 50k points! 🙂

William Charles

Awesome 🙂

Mike
Mike

where did you post that news link from?

William Charles

What news link?

Mike
Mike

the screenshot of the Chase memo. does a public link to that exist on the internet? I asked because I signed up on March 11 in-branch even and chase customer support rep telling me I’m only good for 50k points.

Matt
Matt

Hah! One of my friends drove two hours each way in bad weather to go to a branch.

thershope
thershope

is this the same person who posted a nice Hartford downtown pic and the tale of their journey to chase branch?

NinjaX
NinjaX

no. that one was 10HRS+

jf
jf

i am confused. i thought the 100k in branch thing started after the 11th. when did that change?

William Charles

That’s for the Chase Ink Preferred

Ben
Ben

Will, any word from sources if CSR will soon become eligible for refer-a-friend now that the bonus is much more modest and the card intro/promo/big splash period has ended?

William Charles

Haven’t heard anything

Yi
Yi

Just talked to a Chase representative, she said that since there is no note on my account, so it only shows 50k offer for my 3/11 application. She asked me to let the banker who helps me apply this card to add a note for this, and Chase will change the offer to 100k.

Nick
Nick

I got the same reply from a SM:

“Please visit the branch you applied for the Chase Sapphire
Reserve card from and ask the banker to contact us so that
we can review your account for the offer.”

I’d be curious for any DP of 03/11 applications that got a message confirming the 100k.

Curmudgeon
Curmudgeon

Potential bad news: My wife’s card that was applied/approved on the 11th has met the spend requirement and the bonus points showing in the pending Ultimate Rewards section is only showing the 50k bonus points.

Hopefully that will correct itself by the time the statement closes. If not, I’ll try to message the Chase rep and see if I can get it bumped to 100k, but I’m not sure I like my chances for that. I guess we’ll see in a week or so.

William Charles

Should be fine, I’ve had additional confirmation that it will be.

Curmudgeon
Curmudgeon

Statement just posted. Only received 50k bonus points. 🙁

I wonder if I should call or message in about it Not sure how strong an argument that “I saw on a web blog that I should get 100k points because I applied on the 11th” would be.

William Charles

I’d send a secured message about it, wouldn’t mention the blog stuff.

Curmudgeon
Curmudgeon

Message sent a week ago. Took a few days but got message today that I’ll get the extra 50k points on next statement close. 🙂

William Charles

Glad to hear it 🙂

Unhappy Customer of Chase
Unhappy Customer of Chase

I signed up in branch on 3/11 and had the issue – banker could not use the normal system. Just got my bonus and its only 50K. Called the reserve number and was told I had to call the branch and talk to the banker I worked with and he would have to call in. This despite being assured that “he put notes in my account that showed I came into the branch”. The CSR says there is a procedure the bankers in branch have to follow now to get the customer what was promised. So, unfortunately this part of the story “But, because of the troubles it’s faced on the last day to apply, especially in the morning, the issuer is offering everyone who applied for the Sapphire Reserve on March 11, 2017, the 100,000 points” is not true and not even calling the Chase CSR line will fix it. You have to call the original person that signed you up. Very disappointed with Chase.

Phil
Phil

I had this exact issue happen to me on 2/25. After several emails, phone calls, and branch visits, Chase has thus far refused to honor the 100,000 point sign-up bonus, even though I signed-up in branch from the web browser of the bankers computer per directions the banker received from Chase.

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