Posted by William Charles on April 18, 2018
Credit Cards

Published on April 18th, 2018 | by William Charles

43

I Had My Citi Forward Converted To A Citi Preferred, Did This Reset The 24 Month Citi Clock?

Update: Reader JackRyan went for it and received the sign up bonus on the Citi Premier card despite having the Citi Forward converted to the Citi Preferred with a new account number. That’s great news. Fingers crossed we get more datapoints confirming this.

A lot of readers have been asking the same question, that’s generally a good guide that a dedicated post would be useful. Now onto the question. Citi Forward cardholders were automatically product changed to a Citi Preferred card on January 3rd. Readers want to know if this product change has reset the 24 month clock/rule Citi has. This rule basically states that:

  • Bonus ThankYou points are not available if you have had ThankYou Preferred, ThankYou Premier or Citi Prestige cards opened or closed in the past 24 months.

So it’s really a matter of whether this product change counts as the Citi Preferred being opened or not. Generally speaking product changes have counted as the card being opened if the card number changes. In the case of the Citi Forward to Citi Preferred, card numbers have changed. Because of that I think that this will have reset your 24 month clock. It’s possible that Citi has specially coded this product change to not affect your 24 month status, but knowing Citi and their IT department I’d be shocked if this was the case (although it’s equally likely that they have messed something else up by mistake meaning it didn’t reset the clock).

At the end of the day, we won’t know until people actually try and report back. Readers are particularly interested in this as the Citi Premier card is currently offering a 50,000 point bonus. My favorite catch cry for this hobby is “be the data point you want to see”. If anybody does try, I’d love to hear your experiences.

Update: One person has been in a similar situation before and they eventually got the bonus, so there is some hope.



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Kevin
Kevin

How does Citi define “opened or closed”? I never had a statement cut while I had the TYP since I immediately converted it to a DC… maybe that could save a few of us?

Vic
Vic

The definition is unclear, and that’s why discussion / post like this one is needed, ha. Please apply if you want and report back, it’ll be a really helpful DP!

Sarah
Sarah

They claim they count product changing a card to another one when the card number changes as “closing” but not product changing when the card number doesn’t change.

But their system may or may not enforce this in all cases, hence this question.

Julian Banks

I was wondering the same thing so I called in and spoke with a rep. According to her, it wouldn’t reset my clock.

Granted, CSRs are notoriously uninformed, I did this more to establish a record in their systems (i.e. review the call…) to cover my butt, but we’ll see. I’m applying towards the end of this year, but I assume you’ll have data points by then 🙂

But, I recommend calling in and getting them to verbally confirm it won’t affect things, so you’d at least have a leg to stand on if they try to contest giving you your bonus.

Lo
Lo

Being told something by a CSR is enough grounds for a CFPB complaint IME. Worked with Citi for me.

Ozzie
Ozzie

My Citi Diamond was converted to a Citi Thank You Preferred in fall 2016. Never earned a single TY point from it. I wanted to apply for the Citi Prestige a few months back for the bonus. I sent a SM and they replied “Special Offers will not apply if customers have existing accounts in the same product approved or closed within the last 24 months. Please let us know if we can be of further assistance.” The clock was reset for me. I’ll have to wait until the end of this year to apply.

TomT
TomT

Interesting they used the term “approved”, as your PC was not an approval. Phone rep also told me my bank-initiated PC from Forward to TY Preferred did NOT reset my 24-month clock , and it shows on my credit report with the Forward card’s open date. I will send a SM and see what they say.

SgFm
SgFm

I had 2 Thank You Preferred cards which I never used. Citi went ahead and closed both of them within a couple of months of each other. Last card was closed 10/2017. I am going to assume that the clock was reset by them, and I can’t get a TYP signing bonus until 10/2019.

HoKo
HoKo

I have experience with this exact scenario in 2017 with a forced AA card conversion. Yes, it resulted in a different card number. I was later applying for a 3rd AA card over the phone and the rep read a prepared statement saying I was free to apply but I was not eligible for the 60K offer since I had “opened” an AA card in the past 24 months. I protested this but she clearly was just reading from a script.

I decided to roll the dice and proceed with the application anyways. I was approved and eventually earned the 60K bonus without any need for manual intervention/fighting with Citi.

Jesse
Jesse

I called the back of my citi premier card and asked about my wife who’d recently applied for the premier 50k offer. I told them she had been told over the phone that when she converted her Hilton to preferred that they had considered it a conversion, not a new account. I was assured conversions are different than card opening or closings and that she would be able to get the sign up bonus. We will see if they are correct!

Lily
Lily

I asked the customer service about a month ago and they said that they will not consider it as opening a new account and that it will not reset the clock. I am always super suspicious of anything they say but at least I can argue that was what I was told!

MarcoPolo
MarcoPolo

Is the reverse is also true?
I have couple of sock drawered Citi TY cards from good old TY days which Citi likes me to convert to Citi Simplicity & Citi Double Cash cards.
I was wondering if this conversion will reset the clock for me.
I’m not really interested in the conversion but just want to clear the table for future Citi TYP/ Prestige offers.

JackRyan
JackRyan

I’m game to be a data point. I have a summer project coming up and would love the extra points to use as gift cards at Home Depot (been there done that with their Premier cards before). According to my records, I applied for one of the Citi Forward cards when the bonus was 30k back on 12/18/2012. I kept netflix on it for the extra 100 TYP a month. Mine was converted in December along with the rest. I last opened a Citi TY Premier on 6/19/2015 and downgraded it to a Preferred on 7/26/16, so here goes!

So far, so good – instantly approved. Do you think I should call to confirm the bonus, or just do the min spend and see what happens?

JackRyan
JackRyan

So I ended up calling, not necessarily to confirm the bonus, but because after getting the “You’re approved!” page, I received an e-mail saying the application was pending. I checked through the automated system and it said “pending”. When I called, the CSR was helpful and confirmed I had been approved and to disregard the e-mail. When he asked if there was anything else I needed, I mentioned I thought the card came with a 50K bonus and inquired if it looked like I should receive that OK. He confirmed the bonus and didn’t see any reason I wouldn’t be eligible. I’ll be rockin’ plastiq to help meet the spend. Fingers crossed.

JackRyan
JackRyan

I can confirm this does not reset the 24 month clock. My statement closed at 3AM today and, after blitzing through the spend with help from Plastiq, I was pleased to see the 50K+ points waiting for me when I logged in this morning 🙂

Mist Soalar
Mist Soalar

@JackRyan, is this timeline look right?

06/19/2015: Opened TY Premiere
07/26/2016 (+12mo.): PC’d the TY Premiere to TY Preferred
03/08/2018 (+33mo. from opening, +20mo. from PC): Approved 2nd TY Premier
04/18/2018 (+34mo. from 1st opening, +21mo. from first PC): 50k+ points sign up bonus is attached.

JackRyan
JackRyan

Sorry for the belated reply, but yes – that looks correct. I don’t always keep my spreadsheet updated with notes on PC’s, but in this case I added a comment on the cell so I’m confident on the timeline / details.

Zooter
Zooter

Did you get a new account number? The latest thinking is that a downgrade where you keep the same number doesn’t reset the clock but if your account number changes when you downgrade then the clock resets.

HoKo
HoKo

JackRyan – when you received your welcome letter from Citi did it have language on there saying that you were not eligible for the 50K sign-up bonus….or did it just confirm the terms of the welcome offer?

The reason I ask is that the letter I just received says I am ineligible…which clearly isn’t a very encouraging sign. I also just chatted with a Citi rep to try and match to the 60k offer and he said “I don’t even see a 50K offer on your account so I am unable to match”

Dan
Dan

Just waiting on Citi Prestige to offer a freaking sign up bonus now… Can I get Premier with bonus then convert to Prestige?

Tom
Tom

What about unforced/requested conversions. I converted a presitge to a double cash back and the card number changed. did my clock reset or is it 2 years from citi prestige opening

DRT
DRT

Related question: in 2015 I applied for the Premier, in 2016 I downgraded it to Doublecash, in 2017 it was closed due to inactivity. Did that closure reset the 24 month clock for TY point-earning cards?

groney62
groney62

Forward was converted. Signed up for TY Premier card in March, (previous sign up was in February 2 years ago), statement just printed and I did get the 50,000 points.

jf
jf

whos lately went and got the citibiz thank you 20k and had it matched to 40k in branch?

Scott
Scott

Data Point: Got the bonus.

Had a Forward converted. Not sure what date, but it was fairly close to the application date.
Applied for TY Premier on 2017-12-31.
SM’d Citi this very question, got the 24 month language back, but it seemed more like they were were just stating the policy rather than checking whether it applied to converted Forwards.
Got my 50K bonus posted on 2018-03-31.

HoKo
HoKo

When you received your welcome letter from Citi did it have language on there saying that you were not eligible for the 50K sign-up bonus….or did it just confirm the terms of the welcome offer?

The reason I ask is that the letter I just received says I am ineligible…which clearly isn’t a very encouraging sign. I also just chatted with a Citi rep to try and match to the 60k offer and he said “I don’t even see a 50K offer on your account so I am unable to match”

TomT
TomT

What were your circumstances for the TY Premier application? Did you have a Forward that was force-converted to a TY Preferred, did you initiate a PC of a TY card yourself and if so, did the card number change, did you close a TY card, or did you do something else? In any case, please provide the dates, as your DP is not helpful otherwise. Thanks!

HoKo
HoKo

I am not providing a data point. I am asking a question. Hence why I did not provide that info.

But since you asked:

1. Yes, I had Forward that was force-converted to a TY Preferred and yes the card number changed.

2. No I did not initiate the product change nor did I open or close any other TYP cards in the past 24 months…otherwise this entire thing would be moot since I would obviously be running afoul of the standard Citi anti-churning rules.

3. My comment stated “The reason I ask is that the letter I just received says I am ineligible…” and the timestamp on my comment is 7/26 so you can safely assume that is the relevant date.

Justin
Justin

My Forward was changed to a Preferred, but then I requested that my Preferred be changed to a Dividend, which took effect on May 18, 2018 and did change my account number. Did that reset the 24 month clock? Thanks.

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