Posted by William Charles on November 7, 2017
Credit Cards

Published on November 7th, 2017 | by William Charles


Citi Offering Some Hilton Cardholders 5,000 Points For Keeping Card

In case you didn’t know, Citi Hilton card will be converted to American Express Hilton cards at the end of January in 2018. Some Citi cardholders have been calling to cancel their cards because they don’t want this product change to occur for a number of reasons:

Some readers have been offered 5,000 Hilton points to keep the card open (1, 2, 3). Obviously there is no guarantee you’ll get such an offer (in fact it seems to be about a 50/50 chance) but it’s worth keeping in mind. The reason why Citi doesn’t want cardholders to cancel is American Express is purchasing the portfolio for them. This transaction is extremely valuable to Citi, in fact they expect to gain $150 million from the sale (this values the portfolio at over $1.2 billion). If you want to try and increase your chances of getting an offer make sure you call in rather than sending a secured message.

38 Responses to Citi Offering Some Hilton Cardholders 5,000 Points For Keeping Card

  1. scott says:

    Thanks for the tip! My wife and I each have the Citi Hilton cards and we’ll call about this.

  2. Frito Pendejo says:

    I called in to cancel a week ago and they didn’t offer anything, just closed it. I’m okay with that.

  3. Derek says:

    I called in to cancel my Citi Hilton Honors Visa Signature card yesterday, and I received this offer to receive 5,000 Hilton Honors points if I keep the account open. I was told the bonus would post after the current billing cycle closes so I plan to call again to cancel after the points post to my Hilton account.

  4. John says:

    Ill give it a shot. Called a while back to product change to any other card and they refused. I have the Amex version already so I wanted to see how it was going to play out. Better off trying for the 5k.

  5. Dave says:

    I got the 5K about a week ago when I called (my 2nd call). I’m still thinking of closing it. 5K Hilton points isn’t worth much.

  6. Vic says:

    I really just want to PC to a different Citi card… I hope they’d allow product change

    • John says:

      They were real stubborn about this. Even got a call back from a manager on request. I think there was an unannounced cutoff to do this earlier in the year and the acct transfers are a done deal.

      If you have any luck please post your results.

  7. NinjaXXX says:

    When do you actually get the 5000 points?? After the renewal period? Details please…? Can’t you just cancel after getting the points?

  8. Olympia says:

    Do they allow a downgrade to the no AF Hilton from the Reserve? Will they refund or prorate AF?

  9. Ray says:

    I called and only got an automated phone system that didn’t offer me anything. Is there something you’re supposed to say to talk to a human about retention instead?

  10. Tian says:

    I am already 5/5 with amex. I wonder what would happen if I keep the Citi card and wait for the change to take place in January. Would I have 6/5 then or be ask me to close one of my current cards. Any conjectures?

    • DGS says:

      Amex could do what Capital One did when they purched the HSBC portfolio and allow you to keep the accounts. Capital One has a two card limit. There are some, including myself that have three or more Capital One accounts that were formerly HSBC accounts.

  11. Credit says:

    5k? they should 70k.

    You are giving up a sign on bonus

    • CtownBin says:

      Unless you get the sign up bonus first by signing up with AMEX directly. Then it won’t matter if your Citi card gets converted after.
      I’m surprised this isn’t the prevailing wisdom on how to deal with this whole situation?

  12. Morgan says:

    I just spoke with an Amex representative stating he’d never seen the condition of Amex credit card limits… Although I can confirm it is enforced as I had to cancel one of my cards to get a new one at a limit of 5 (it was actually held for review until the rep noticed I closed another account the same day and she let it through).

    Seems not all the Amex reps are privy on this policy.

  13. john says:

    i signed up for this account in july of this year. i have spent over 10k already. if i cancel now will i still get the annual 1 weekend night bonus?

  14. Ben says:

    I called and was only offered 1K points. In these instances better to decline and call back or just accept?

  15. TomT says:

    Bummer. Citi just closed my Hilton card due to the lack of activity

  16. TD says:

    I SM’d them last week and they closed it immediately. No need for me to keep that card as I already have a Surpass and don’t need another amex card clogging up the pipeline for nothing.

  17. prfstrkr says:

    Is there any sample scripts we could follow when speaking with the clueless Citi CSRs? TIA

  18. Retired2008 says:

    I called and the rep said that they weren’t offering any retention bonus, per Amex. I asked to speak to a supervisor, who gave me 5,000 Hilton points to keep the no-fee card. I was told that it will post on the next billing cycle, then I will cancel, as I already have the no-fee Amex card. I don’t need 2 of the same cards.

  19. Steve says:

    Okay, so I just called to do a cancel (I certainly don’t want or need another Hilton Amex) and I was told that my account would not be converted to an Amex… rather, some accounts were being retained by Citi, but she couldn’t tell me which product I would be switched to. She did say that this would not affect my ability to open a new ThankYou Premier and earn the bonus (again after waiting 24 months).

  20. P says:

    Got -0- points. Closed the Reserve account. Keeping the Hilton Visa for now because it’s almost 3 years old and it would be nice if it’s history can continue.

    • Lrdx says:

      It’s a different issuer, the history won’t be continuous. At best they can only backdate the opening, but the report will show a new card.

      I’m pretty sure it will be considered a new account for the Chase 5/24 rule.

      Same thing happened with the Costco card.

  21. J.M. says:

    I called to close my Citi HHonors Visa and they happily closed it almost before I could finished my sentence. No points offer.

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