This has now been resolved. More information here.
Lots of people are reporting that the 50% Membership Rewards points rebate on travel bookings with the Amex Platinum Business card is not posting properly, instead posting as just 35%.
For background, the benefit changed from 50% rebate to 35% rebate on June 1. The change does not immediately affect those who signed up for – or upgrade to – the Business Platinum card between October 5, 2016 and May 31, 2017. They get the 50% rebate benefit for one full year.
Since it takes about month for the rebate to post, the first reports are coming in now over the past week that the rebate is not posting properly at 50%.
Image from Dansdeals.com
I heard a friend complain about this, and it seems to be a more widespread issue reported by Dansdeals as well as on this Reddit thread and Dansdealsforums thread. Apparently, Amex has not coded the system to differentiate between grandfathered users and new users, instead giving everyone a flat 35% rebate.
You’ll have to chat or call Amex and ask them to have the point post. They might claim that it’ll still post on it’s own at a later date, in which case you can ask if they can accelerate the points and do it now. Another option is to reach out to jump in on this conversation with @askamex on Twitter and hopefully they’ll help you out.
Amex reportedly knows about the issue, so you might choose to simply wait it out. I’ll try tweeting out to @askamex about this in hopes that they’ll fix it. Retweet to help out as well.
