Posted by Chuck on February 28, 2017
Misc

Published on February 28th, 2017 | by Chuck

15

Here’s Why Your Comment Isn’t Showing Up on the Site

One question that gets asked over and over in the comment section is ‘why isn’t my comment showing up?’ I thought it would be worth putting out a dedicated post on this to explain more and so that we’ll have something to link to in the future when the question comes up.

There are four possible reasons why your comment isn’t showing up.

Comment Moderation

Many comments aren’t automatically approved by the system and await manual moderation before they’ll appear. Since we don’t have 24/7 staffing on DoC, it might take a few hours – or even a few days on rare occasions – until the comment appears.

Comments in moderation clearly appear as such, but most people don’t look closely and don’t realize that, so they keep posting the comment over and over or they send emails to find out why it’s not showing.

Screen Shot 2017-02-27 at 10.05.24 PM

Usually, after one comment of yours’ is approved, the system will recognize the email address and auto-approve future comments. If the comment contains a link, it might still go into moderation for manual approval. If you use a different email address, your comment will go into moderation again.

Referrals

We have some posts on the site dedicated for readers to post their referral link. Please do not put your referral in other places where they aren’t warranted. The discussion ends up getting drown out by referrals and no meaningful conversation on the topic can ensue. Due to that, we try to remove these referral comments or the part of the comment which contains a referral.

Even in posts where we allow referrals, there are often requirements to be able to post a referral (this is in order to cut down on the volume of referrals). Typically, the requirement is to retweet a given tweet and to add your Twitter handle in the comment so we can confirm the retweet. If you don’t meet the requirements, the comment will be removed.

From experience, around 40% of referrals do not meet the requirement. I doubt anyone means anything bad; most likely they just scanned the post quickly or not at all and didn’t see the requirement. In any case, that’s another reason a comment won’t show.

Offensive Comment

We don’t moderate the content of the comments and readers are free to express their opinions, including criticism. However, if a comment is racist/sexist/homophobic it will be removed. We try to only remove the offensive part and leave the rest of the comment.

Spam Filter

The spam filter will sometimes flag a comment as spam. These comments don’t show up in the standard Pending queue, and we never see them unless we look for them specifically.

It’s rare that a legitimate comment will get tagged as spam, but it certainly happens. Most commonly, the comment is either long or includes a link and somehow gets flagged.

If you don’t see your comment, and none of the previous reasons apply, please let us know! Send us an email or put another comment on the blog (the other comment might go through), and we’ll search through spam and pull it out. Once that comment is approved, it’s less likely to happen again.

 

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kt
kt

Just curious, are we going to switch to Disqus comments system in the future?
uscreditcardguide use it and I find it very convenient and organized.

juan
juan

Disqus? I hope not.

kt
kt

Why not? It’s pretty neat.

William Charles

No, we aren’t. I don’t like having content on other people’s platforms and Disqus recently announced they were adding obtrusive advertising that you have to pay a lot of money to remove.

Bill
Bill

The reason is actually because you’ve been approved more than 5 messages within 24 months. So You’ve been declined.

liberal snowflake
liberal snowflake

if the comment includes political opinions that i disagree with, can you remove that too? I have a right not to be triggered

Ben
Ben

Kudos to you for keeping the parts of a comment that don’t include racist/sexist/homophobic rants while only removing the parts that are. I doubt I’d have that much restraint, and probably just delete the entire comment as a way of informing the commenter that sh*t isn’t welcome at all. But that’s a little vindictive I guess. If their post had a really important point, I’d just steal it and post it myself.

William Charles

If the comment is nothing but offensive content then we will remove the whole thing, sometimes it’s just a single word so we remove that instead. We also try to point out why that section was removed in the hopes that people will better educate themselves on why that sort of language is unacceptable.

Abey
Abey

I wish we had like a user name and password for the comments. So i dont have to type my email address all the time and no one can impersonate your name.

William Charles

This is something I’ll add to my to do list, but I doubt that it’ll be able to prevent people from using your name.

Abey
Abey

jk, i like it the way it is

William Charles

Not having to enter your details would be good though

Kevin
Kevin

very useful post….I almost kept posting the same thing over and over again…..

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